Reviews (242)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing complex promotions and discounts at product and cart levels, enhancing customer engagement and sales. It supports multiple promotions, dynamic pricing, and discount stacking, with features like real-time discount displays and countdown timers. The seamless performance and continuous updates show the developer's commitment, while the responsive support team effectively resolves issues, enhancing the user experience.
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EDIT (after recovery support provided by Bart):
It was a good turnaround after the shaky support earlier. We love the app, and thanks for the recovery support. We would still recommend the app to others, but please do improve the customer service so we do not have to resort to complaining to get our voices through to you. :)
EDIT (After Bart replied to our review): You have our email address. You can reach out to us directly from there. And stay committed to your promise by replying to us quickly regarding our issue (which you already know about) instead of sending a generic reply on our review and asking us to call you. Further reinforces our point on being hard to reach. Also, what's the point of having us send you an email (YET AGAIN!) and not replying further? Looks like you still don't get it.... and this reply is just for show.
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Don't get me wrong. The app is fantastic. We would have become a loyal customer- BUT we experienced the worst ever customer service which really is a shame for such a good app. We contacted multiple times for a customized plan, but we only got generic, roundabout answers from the support team. There was ONE time that Bart replied to us but when we replied (within a day), we got back to square one waiting for the honorable Bart to reply us (it's been a month and counting since our first email, multiple followups and no solutions received.)
You could have just give us a discount code or something to tide this period over while you sort through your issues, and you'd have gotten a happy customer who'd be happy to wait it out. But, no. You chose to offer ZERO solutions, a KING of a CEO that is impossible to reach to, and customer service that just bounces back and forth and wastes everyone's time.
Customer service is one of the most important keys to a successful business. I'm afraid at the rate of customer service you're providing (irregardless of the number of cases you're handling), if you don't treat your loyal customers with the care they should receive, then you'll have a lot of negative reviews, high abandonment rate of your app, and many wasted opportunities.
Hi there Takva, it looks like we messed up in support indeed! Very sorry to hear that your experience has not been the 5-star experience we strive to deliver. That's unacceptable. We will take your advice and review our support procedures to ensure this does not happen again. In the meantime, I'm happy to discuss your specific requirements in a conference call. You can reach me directly at bart@discountninja.io. Please provide an email address and a timeslot and I'll make sure we get in touch ASAP. PS: I tried reaching out via phone, but it looks like the number we have on record for you is incorrect as it does not connect.
Best regards,
Bart Coppens
Founder Discount Ninja
Everything I needed to run promotions!
Support is outstanding, all my questions have been answered quickly and any problem with display has been fixed
I use this app for around month now and I am very satisfied overall.
It gave decent functionality during Holidays period.
Customers' support is at a very high level (felt this 100% when some customization was needed).
Recommended!
Thank you for your kind review.
Best of luck with the business!
Discount Ninja is a great addition if you're seeking to amp up your promotions! Their team answers questions and concerns in a reasonable time frame and follow-up until the issue is resolved.
Full featured for our needs with the ability to do extremely specific as well as general sales. The Swiss-Army-Knife of apps.
When needed, technical support is expedient and on target.
Used continuously for the past 2 years and no plans to change.
This app rocks! Yes, it does everything you need in the discount world. But even better is the reality that no app is perfect and when and if you do run into a problem the Discount Ninja support team is top-notch and responsive.
I'm very impressed with the fantastic support we've received from the app team! They're incredibly responsive and always ready to help! We've only scratched the surface of all the features available, but we're excited to dive in and explore all the possibilities.
Thank you for your wonderful feedback! We're thrilled to hear that you've had a positive experience with our support team over the last three years. We're here to assist you every step of the way.
This is a great app! We needed to create tiered automatic discounts and it does exactly that. Also, the support team is excellent.
After trying so many discount applications, I am so happy to say that this is hands-down the best app in the Shopify Store! The powerful ability to configure everything about my promotions and discounts, the granular control over messages and display on pages, and the thorough thought and coding that has gone into this app is just amazing!
If you are searching for the ability to have TOTAL control over your discounts and promos, then search no more--this is the app!
In addition, the support team is the best in the business. They take the time to help you through your install and configuration.
Thank you Bart and Andrea--you're the best.
The team did an amazing job supporting us, they also thought of almost every scenario that you will have involving discount and special offer.
All in all, this app worth EVERY SINGLE PENNY that you will spend!