Overall rating Based on 77 reviews
The app looks fantastic, but as a small store, the prices are way too high. We don't even have a lot of traffic but the prices would be 70€ a month. The support I spoke to was of an arrogance I never experienced before. Sadly i'm going to pass this one.
Thank you for taking the time to review our app! We're happy to hear you feel the app looks fantastic. We offer a number of price plans that allow merchants at any stage of the growth of their store to benefit from our app. We're sorry you didn't find the right fit for your store. We're confident the features of Discount Ninja help customers to differentiate from your competitors, increase conversion and boost average order value. When used correctly, the app should pay for itself.
Garys Glass Adventure
this app does quite a bit so there is a lot to learn, thankfully they have a tutorial in the beginning to walk you through and on top of that the customer service is excellent, they have helped me set up everything I couldn't figure out in a timely manner, bart Andrea and eloy have helped me out and all been excellent
Thank you for your review! Happy to hear your kind words about our support staff. We continue to invest in improving documentation and onboarding to allow you to learn about all the features of the app in the best way possible.
Discount Ninja is exactly what we've been looking for. The range of options is fantastic and their customer support is second to none. Highly recommend.
If you want to do BOGO/BXGY or free gifts. It does not support variants so basically if you want to give a $10 gift cards as a gift the customer could technically select the highest value.
Thank you for your review. I confirm we do not offer discounts for specific product variants. You can always let our five-star support team know about feature requests you may have. In the meantime you're welcome to try the many other features our app offers today!
Silk for Silhouette
Silk for Silhouette - Fashion Boutique
I installed the Discount Ninja App and I am not technically savvy, so I reached out to their customer support. Andrea responded and was excellent! She walked me through the process and answered all of my questions. I am extremely pleased with the service and very excited about the upcoming results using the App.
We weren't able to make this work with our store due to complications with another app but Eloy did a great job with customer support. He was very detailed and helped us as much as he can. Thank you!
This is my first ever review for an app for Shopify. First I want to say this app is totally a joke to use - it offers a function called 'tier-discount' that allows you to set different discounts at multiple tiers of a customer spent in one transaction. I have set two conditions of a fixed discount amount at two levels at first, but the system converted the discount into percentage discount by itself without noticing me, that causing a further discount as not what I expected in the deal. I then contacted the team about this, although they made a refund of one month subscription that not even enough to cover my loss in the deal. What they replied to me was '... per our terms and conditions, we do not accept liability for issues encountered when using our app or services...', this is the worst statement ever made by a service provider escaping from any responsibility in which the problem is obviously the app itself but not the user. Think carefully before using this app, this is my warning.
Thank you for your review. The tiered promotion are indeed a fantastic feature of the app allowing you to grow the amount your customers spend on your shop!
This technique works really well for many of our customers and combined with our Dynamic Pricing is unique.
The problem you identified was resolved immediately after you reported it and a refund was issued to compensate. Thanks for sharing your feedback with us.
Our store needed a last-minute app for our Black Friday sales as our previous app was not up to scratch. Within two hours, we'd set up Discount Ninja across our whole store, there were a few issues but these were resolved within 10 minutes, the support team is excellent and active around the clock. There are a few smaller bugs that are prevalent in the app, but I have been assured these are being worked on. So far, the app has been excellent and the customer service has been top-notch, I'd definitely recommend this app if you're looking to provide automatic discount and discounts triggered by links on your store.
Really great app to use. I had some very specific ways I wanted to discount products and this worked great. When I couldn't figure out how to set on of the offers I contacted the support team and they got it working for me almost straight away. Great Stuff!
Really good app. when you into it and customer support is amazing.
I am using custom template on my store and It was really hard to implement. But Bart (from customer service) just solved my problem in a timely manner before BF. Just give a try, you will love it.