Trackify Facebook Pixel,TikTok

Trackify Facebook Pixel,TikTok

Reviews (355)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
    330
  • 1% of ratings are 4 stars
    5
  • 1% of ratings are 3 stars
    2
  • 1% of ratings are 2 stars
    4
  • 4% of ratings are 1 stars
    14
All reviews
February 21, 2022

The support team is a nightmare, you can never wait for them to reply. Every time I build a new catalog by tag but couldn't sync to the facebook catalog set.

LNC HOME
United States
About 1 year using the app
Trackify X replied February 24, 2022

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Trackify.

I want to extend my sincerest apologies for the negative experience that you had with our customer service. I understand your frustration due to the delay by the team in replying to you. I'm VERY sorry about this, it is not at all what we aim for.

We would like to schedule a live call with you so that we can look at the issue and resolve it right away. Can you please check your email and schedule a call at your convenience?

With that said, I understand that your concern was not handled properly, and we are going to take corrective steps to ensure that this situation does not repeat itself again. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process.

Regards,
Pushpesh & the Trackify Support Team