Trackify Facebook Pixel,TikTok
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (354)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise this app for its responsive and professional customer support, often offering personalized help via Zoom and WhatsApp. It features a user-friendly interface that simplifies managing and optimizing Facebook pixel data. The app is particularly effective in handling multiple Meta pixels, enhancing sales and marketing performance through reliable tracking and catalog management. Educational support further aids merchants in understanding and maintaining their tracking systems.
Refine
-
By rating
I’ve been using the Trackify app for our Shopify store for a long time, and their support has always been excellent with quick responses. Today, I noticed through the Chrome Pixel Helper extension that our store’s currency was being recorded incorrectly. Even though our official currency is set to GBP, the pixel was showing USD in certain sections. I immediately reached out to the Trackify support team, and Etienne along with their dev team resolved the issue within 30 minutes. I highly recommend this app to anyone running a Shopify store who wants reliable pixel and API tracking.
Thank you so much for being a long-time Trackify user and for your kind words about our support team. We’re glad you reached out regarding the currency issue, and we’re always here to ensure everything runs smoothly. Please don’t hesitate to contact us anytime you need assistance.
Terrible Experience — Completely Broke My Tracking
This app literally destroyed my tracking setup.
As soon as I connected TikTok and Meta through Trackify, everything stopped working — no sales, no data, and my ads started wasting money with zero return.
The support team is extremely slow — they told me to book a meeting after two days while I’m losing money every single day. That’s unacceptable for an app that claims to offer “advanced tracking.”
On top of that, the app keeps logging me out for no reason, which makes managing anything even more frustrating.
Honestly, this app is a total mess. I don’t recommend anyone to fall into this trap. I’ll be removing it immediately.
We’re very sorry to hear about your experience and truly appreciate you sharing this feedback. When we reviewed your setup earlier, everything was configured correctly and the TikTok pixel issue you first reported had already been fixed.
You reached out about the new issue on Saturday, during the weekend when our team is only partially available. We had already shared the calendly link beforehand, and the next available meeting slot you saw was on Monday — it wasn’t that we asked you to book two days later, it was simply the earliest open time. We also sent follow-up messages and were ready to arrange a weekend call since you mentioned it was urgent, but by the time we checked your reply, the app had already been uninstalled and the review posted.
You also scheduled the Monday call, but no one joined from your end. We wanted to connect because you mentioned the issue started after connecting TikTok, and sometimes such problems can come from the platform side, which is why a meeting is important.
Regarding the app logging you out — that is normal behavior. When your Facebook or TikTok session expires, Trackify logs you out for security reasons, but this does not affect tracking. Tracking continues in the background, and you only need to log in again if you want to make changes such as connecting new pixels or catalogs.
We truly value your feedback and would have been happy to fix everything with you on a call. If you ever decide to give Trackify another try, we’ll be more than glad to assist you personally and make sure your tracking runs smoothly.
Great support and very helpful team! I had an issue with the dashboard and pixel configuration, and they responded immediately. We jumped on a Zoom call, and they walked me through everything step-by-step. They explained the settings clearly, fixed the pixel setup, and made sure everything was working properly.
Thank you for wonderful feedback—we’re excited to keep supporting your growth.
Trackify has been a game changer, but what really sets it apart is their support team. They’re insanely fast, super responsive, and actually know what they’re doing. Every time I’ve had a question or needed help, I got a clear, helpful response almost immediately. It’s rare to find a team this reliable behind an app. Highly recommend Trackify if you value great support as much as a great product.
Thank you so much for the review!
We’re thrilled to hear that Trackify has been a game changer for you, and your words about our support team truly mean a lot to us. We put a lot of effort into being fast, knowledgeable, and reliable, so it’s great to know that’s been your experience.
Thanks again for the strong recommendation — we’re always here to support you as you continue to grow!
Helped me with an issue, repsonded quickly, and our untracked conversion through meta ar enow being tracke cleanly. We were missing upwards of 50% of conversions being attributed correclty to meta before using this app. Totally worth it.
Thank you for the amazing feedback!
We’re really glad we could help resolve the issue quickly and get your Meta conversions tracking cleanly again. Recovering those missing conversions and improving attribution is exactly what the app is built for, so it’s great to hear you’re seeing real results.
Totally appreciate you taking the time to share this — we’re always here if you need anything further!
Excellent app – highly accurate tracking
This app tracks my traffic very precisely and gives clear, reliable insights into visitor behavior. The data matches perfectly with my ad platforms, which helps me make better decisions and optimize performance with confidence. Easy to use, stable, and very effective. Highly recommended for anyone serious about analytics.
Thank you for the great review! We’re really happy to hear that the tracking accuracy and data consistency with your ad platforms are helping you make confident decisions. Providing clear, reliable insights is exactly what we aim for, so it’s great to know the app is delivering that for you. Thanks again for the recommendation and for choosing Trackify.
Must have app on Shopify, quick respond support
Thank you so much for the kind words! We’re really glad to hear you’re finding the app essential for your Shopify store, and that our support team was able to help you quickly. We truly appreciate your support.
Everything is working perfectly now with Trackify X. I’m truly impressed with the level of support you provide — prompt, professional, and genuinely helpful. The app functions exactly as expected, and it has made my pixel and catalog management seamless. Highly recommended to anyone serious about Facebook ad tracking. Great job, team!
Thank you so much for your amazing feedback! We're thrilled to hear that everything is working perfectly with Trackify X and that our support team could meet your expectations. It's always our goal to make pixel and catalog management as seamless as possible, and your kind words mean the world to us.
Thanks for recommending us — we're here whenever you need us.
Pixel trouble? Pixel optimization?TRACKIFY is an excellent and easy to use pixel solution. It works very reliably, and I highly recommend giving it a try. What really sets it apart is the exceptional customer support fast, helpful, and genuinely invested in solving your issues. A must-have tool for anyone serious about tracking and optimization. Thank you TRACKIFY
Nicky
Founder BigK Sport
Thank you so much, Nicky! We're thrilled to hear that Trackify is making your pixel tracking and optimization easier. Our team takes pride in providing fast and reliable support, and your kind words mean a lot. We’re grateful for your recommendation!
The support team helped me with the app and I was able to install several pixels.
Thank you so much for your feedback!
We’re really glad to hear that our support team was able to assist you and that you successfully installed multiple pixels without any issues. If you ever need more help or have questions in the future, we’re always here to support you!