Reviews (907)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its exceptional customer service and adept management of multiple Facebook pixels, enhancing tracking and ad campaign optimization. Its user-friendly interface ensures easy integration with Shopify, suitable for all technical levels. Merchants also value the educational support on pixel usage and report significant improvements in business insights and ROAS. The app's reliability and quick technical support are also noted benefits.
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10/10 Customer Service
I had an exceptional experience with Trackify. The team went above and beyond to ensure everything was resolved seamlessly. Their attention to detail, responsiveness, and willingness to assist made the entire process smooth. Can’t wait for the pixels to start kicking in! Highly recommend!
Hi Chalk Gazelle Boutique,
Thank you for sharing your experience! We’re glad to hear that our team ensured everything was resolved seamlessly.
Thanks for trusting Trackify and for your recommendation!
Tanmay has been so patient and very kind to jump on calls with me late at night and early morning, ive had some issues with my pixel not firing (not their fault) issues with Fb, It wasnt his job to help me but he went above and beyond to help.
Tanmay you are the man!!! Thank you so much i would recommend you to anyone. thanks guys
Hi oz supplyz,
Thank you for your feedback! We’re thrilled to hear about the exceptional support Tanmay provided, going above and beyond to assist you even outside regular hours. Your recommendation means a lot to us!
We appreciate your support!
We are using Trackify since a few years and recently ran in to an issue with our general tracking setup. Tanmay was super responsive and helped to take the steps to resolve. Thank you!
Hii Junelli,
Thank you for being a long-time user of Trackify and for sharing your experience! We're glad to hear that Tanmay was super responsive and helped resolve the issue with your tracking setup.
We truly appreciate your trust and support over the years. Thank you!
Bad Experience with the app, in a week it crashed 2 times, none of the app reps informed me so we were running without a pixel...
this is NOT cool.
the app initially looked very promising due to the multiple pixels etc,
However they must work on their STABILITY and actually inform store owner & tell them what to do when the app crashes (i had to go to event manager and then understand that for 2 days the app isn't sending any server events...)
We sincerely apologize for your recent bad experience, the recent outages were due to Los Angeles wildfires severing a core network cable to our main Quadranet server facility that houses our largest server, which powers Trackify - and that is why this outage has lasted so long.
I was facing some issues with my tracking and thanks to Tanmay he helped me fix the issue right away.
Hi Splnd,
Thank you for sharing your experience! We're thrilled to hear that Tanmay was able to resolve your tracking issue promptly.
We appreciate your support!
Tanmay, He jumped on a call in about 30 seconds after i asked for help. Took him 2min to pinpoint the problem and fixed it. Everybody is happy when customer service is 5 stars. Thanks!
cheers
Hi Crafts and Faith,
Thank you for your feedback! We're so glad to hear that Tanmay was able to assist you quickly and efficiently. His prompt support is definitely something we take pride in.
We truly appreciate your support and recommendation!
Wow - Tanmay was INCREDIBLE and got me back up and running! I installed Trackify this morning (after having a different app installed and getting no help and it was a bit of a disaster) and Tanmay had me up and running within ONE HOUR. It was incredible! Not only that, he taught me about the pixels and how they work properly and the differences between master and collection pixels. I can't recommend Trackify enough, especially Tanmay! Thank you!!!!!!! - Kylie
Hi Kylie,
Thank you so much for your wonderful feedback! We're thrilled to hear that our team member Tanmay could get you set up so quickly and share helpful insights. Providing fast and knowledgeable support is what we strive for.
We’re here if you need anything else and appreciate your recommendation!
Great app and service. My Pixel didn't track properly all the time, I noticed a huge difference on the first day of using the app. I also received help when I asked about problems. I am very satisfied!
I had an emergency and the Trackify support guy was of great help
Hi Drich,
Thank you for your feedback! We’re glad our support team was able to assist you during your emergency.
Thanks for trusting Trackify!
⭐⭐⭐⭐⭐ Outstanding Customer Service!
I had an amazing experience with their customer support! They were incredibly responsive, friendly, and went above and beyond to help me with my issue.