Reviews (4)
I used to think I was saving money using onVoard, but the app has sadly had my emails ending up mostly in spam inboxes, because of kinks and quirks of the app. Time to start looking for a replacement.
If it ever gets a proper audience exclusion, and safe-sending features. I may change my mind, otherwise I would shop around.
I want to thank A for the feedback, because this was certainly the most important customer failure lesson for me as an app developer. I was defensive when I handled the issue at that point in time.
This lesson was a big wakeup call for me because A previously left a 5 star review and I screw up handling his issue. At the end of the day, it is our responsibility as an app developer to ensure customer find success in using it.
I've also added audience exclusion feature shortly after this incident. See https://imgur.com/a/nav2R2x
At the same time, I've also added safe-sending feature to auto skip if same/any email has been delivered to recipient within the last X hours.
See https://help.onvoard.com/articles/art_3556319531540/email-sending-rules
I'd like to clarify that this was related to how the campaign was set up at the time, and I didn't provide the level of guidance I should have.
Since then, we've improved both the product and safeguards to prevent situations like this. Across the platform, we send millions of emails each month with good email deliverability consistently over these years.
