Reviews (21)
Pricing was all messed up due to being in Canada it shows USD pricing but no indication that it is USD. When I asked support it was a big run around and delays. Then after a phone call and asking me to try the app again i realize none of the picture imported. Sigh, back to Tech support. I'm not even set up yet! Update* They don't check the issue but instead give you time wasting advise like clear your cookies and come back. There is no real support! Then they say let me get you support after tonnes of time wasted following steps that do nothing! So you wait many days for the REAL support to get back to you.
Thank you for taking the time to share this detailed feedback. We’re sorry for the frustrating experience you had, especially while you were still trying to get set up.
We understand your concerns regarding USD pricing being unclear for Canadian users, images not importing correctly, and the amount of time spent going through troubleshooting steps before reaching the appropriate support team. We also recognize that having to wait several days for a resolution can be particularly frustrating when you’re trying to get your business up and running.
These are not the kind of onboarding and support experiences we want for our users. Your feedback about currency clarity, image imports, and the escalation process has been noted and will help us identify where improvements are needed.
If you’re willing to give us another opportunity, please share your previous support ticket or account details with our team so we can locate your case and review the issues you encountered. We’d like to make sure you receive a proper investigation rather than having to repeat troubleshooting steps that have already been attempted.
We appreciate your candid feedback and apologize for the time and frustration this experience caused. - Eleanor
