Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (2,566)

Overall rating
4.5
Counts per rating level
  • 89% of ratings are 5 stars
    2.3K
  • 5% of ratings are 4 stars
    117
  • 1% of ratings are 3 stars
    24
  • 1% of ratings are 2 stars
    19
  • 4% of ratings are 1 stars
    113
All reviews
October 5, 2022

außer einige Schönheit Fehler, ok. Die Übersetzung schlägt fehl bei größere Texte, die Geo Location sollte nicht nur den Standort sondern auch die Lieferadresse berücksichtigen, weil sonst falsche Versandkonditionen benutzt werden, am besten sollte der Kunde wählen können vor den Check Out.

Ikram Bellanova Cosmetics Shop
Germany
2 months using the app
FireGroup replied October 6, 2022

Hi Livio,

I'm David from Transcy and we're sorry for any inconvenience causing to your experience

Regarding to your issue as following:

1. As you mentioned "The translation fails with larger texts", for making it clear there're some special texts and you should not translate them to avoid its format broken because some texts are customized by special format, even if includes code inside text, translating them will lead to the broken format

2. For the rest of issue about Gelocation and shipping zone, actually our app just help you translate text, we're not allowed to interfere to the code of Shopify settings especially Shipping zone. Therefore, please help us contact Shopify for better advice. We have seen that one of our colleagues is following your case, she gave you clear explanation, please kindly check your email and let her know if you need further support

Best Regards
David
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