Route Protection and Tracking
- Pricing
-
Free to install. Additional charges may apply.
- Highlights
- Popular with businesses in United States
- Rating
- 4.0 (414)
- Developer
- RouteApp LLC
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Deliver premium post-purchase experiences—get shipping protection, tracking & more
From delivery to re-discovery, Route protects brands and their customers with licensed shipping protection, fast issue resolution, package tracking, carbon neutral shipping, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability.
- Shipping protection that gives your customers peace of mind at checkout
- Instant claims resolution that saves time, support costs & customer frustration
- Package tracking that extends your customer lifetime value
- Carbon neutral shipping that increases loyalty and protects the planet
- AI-powered product recommendations that boost revenue and drive orders
- Highlights
- Popular with businesses in United States
All features
Tracking
- Branded tracking page
Notifications
- Automation
Tracking
Notifications
Pricing
External charges may be billed by RouteApp LLC separately from your Shopify invoice. Learn more
Free
Free to install
Additional charges may apply. Please visit route.com/pricing to learn more.
All charges are billed in USD. See all pricing options
Reviews (414)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its cost savings on shipping and product costs, and its efficient claims processing that often resolves within a week. It's noted for easy setup and seamless integration with Shopify, providing straightforward package protection and tracking. The app also offers excellent customer support with fast response times and helpful service agents, improving conversion rates and customer satisfaction, especially for high-ticket items by reducing shipping-related losses. It's highly valued for enhancing the customer service aspect of shipping and delivery.
Route's customer service is very helpful! They were able to fix a problem I was having in integrating Route into my store. There's always someone there to help! Requests for reimbursement are easy to initiate. Customers seem to like Route as well.
Hi there,
Wow, thank you for the review! We appreciate you partnering with Route to navigate customers’ post-purchase experience. We look forward to continuing the adventure with you.
Have a great rest of your day!
Best,
Skylar, Customer Success
For four years we have had Route - spanning 527 orders and counting - and although our customers can opt out of purchasing it, most pay the small surcharge for the insurance (typically $1-3 for our orders).
Finally we had a case yesterday where we had to claim on it, where the customer had the parcel stolen from his mailbox. Route was incredibly quick to resolve, and to settle the claim for us by refunding the customer directly. No fuss; no mess. Thanks Route!!!
Hi there,
Thank you for your review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know.
Have a wonderful rest of your day!
Best,
Skylar, Customer Success
They earned over $12,000 from our customers while paying out $648, what a scam. They take well over 24 hours to answer an email and then it is with a question. They know its only a matter of time before store owners will dump this scam of an app. My manager installed I never would have.
Hi there,
We’re disappointed to hear about your experience, and we want to make things right. A member of our team will reach out to you directly to find a solution.
Best,
Skylar, Customer Success
Support
RouteApp LLC can answer any questions you have about Route Protection and Tracking.
Developer
Resources
Launched
January 17, 2019
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