Route ‑ Protection & Tracking

Name: Route ‑ Protection & Tracking
Brand: RouteApp LLC
Rating: 3.6 (340 reviews)

Pricing: Free to install. Additional charges may apply.
Rating: 3.6 (340)
Developer: RouteApp LLC

Deliver premium post-purchase experiences—get package protection, returns and exchanges, & more

From delivery to re-discovery to returns and exchanges, Route protects brands and their customers with licensed package protection, returns and exchanges, fast issue resolution, package tracking, cash back loyalty discounts, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability.

Package protection that gives your customers peace of mind at checkout
Returns management software with AI verification, exchanges, and POS support
Cash back loyalty discounts on the next purchase to bring customers back
Order tracking to extend customer lifetime value and keep customers 10x engaged
Instant claims resolution that saves time, support costs & customer frustration

Popular with stores like yours: Based in United States

Languages

English

Works with

Checkout
Shopify Flow

Pricing

External charges may be billed by RouteApp LLC separately from your Shopify invoice. Learn more

Free

Free to install

Additional charges may apply. Please visit route.com/pricing to learn more.

All charges are billed in USD. See all pricing options

Reviews (340)

Overall rating

3.6

Counts per rating level

68% of ratings are 5 stars
232
5% of ratings are 4 stars
17
2% of ratings are 3 stars
6
4% of ratings are 2 stars
15
21% of ratings are 1 stars
70

All reviews

May 12, 2026

We have been working with route for a few years and it has been a great experience. We also just implemented their returns platform as well and the transition process was pretty seamless. Justin was very hands on with making sure our complicated returns workflows were set up and functioning correctly. Very hands on and helpful.

Ayla and Company

United States

Over 3 years using the app

June 4, 2026

Best insurance app on the market!

I've tried several other insurance apps, and most of them were frustrating to deal with. They usually require a lot of paperwork and documentation to prove every claim, which often annoyed my customers and created unnecessary delays!

Route is completely different(been using it for 2 years now) The claims process is fast, simple, and very user-friendly. Everything is streamlined, making it much easier for both merchants and customers. My customers have had a much better experience with Route, and thanks to it, we got less losses.

I highly recommend Route to anyone looking for a reliable shipping protection solution. I've already recommended it to many of my friends, and they've had great experiences as well.

Snowears

United States

Over 1 year using the app

May 22, 2026

We had a really great onbaording team when we implemented Route Shipping Protection - shout out to Hannah.
We have just implemented the Returns and it has been great working with Justin B and Jordyn W. They did the bulk of the set up work for us which was very helpful as we are such a small team. Quick to respond, great to work with! L Jacoby, Caskata

Caskata

United States

Almost 2 years using the app