Route ‑ Shipping Protection
by RouteApp LLCFuel Growth with Order Protection, Package Tracking & More
Modern Package Tracking
Build trust and loyalty with Visual Tracking™ that shows shoppers where packages are in real time for the ultimate transparency.
Premium Order Protection
Reduce loss, boost your bottom line, and increase customer loyalty with best-in-class order protection.
Intuitive Engagement Tools
Encourage additional purchases by engaging your customers when buying intent is the highest.
About Route ‑ Shipping Protection
Support
- Developer website
- Privacy policy
- merchantsupport@route.com
Pricing
Free
Most recent reviews
United Apparel Liquidators
Loved it at first, but I do not like the new way they handle claims and refunds. We got the app to take some of the burden off of our small team when it came to filing claims. Now they have made more work for us on the reporting end. Looking for alternatives.
needed.
We had some initial bugs implementing Route, but customer support and partnerships teams have been very amenable to my suggestions for improvement, and finding creative solutions that fit our brand ethos and website user experience. We're really happy to have Route as a trusted partner, and our customers feel like the service is amazing. We pay for full coverage so it's a little pricey but worth it for peace of mind. I will say that the customer paying for Route at checkout was problematic from the start, which is why we went with full service.
Developer reply
Hi there,
Thank you for your positive review! We're so pleased that our implementation, support, and partnership teams were able to work with you on solutions and features that best fit your brand and user experience.
We likewise feel very lucky to be partnering with you, and we are glad that the full coverage option is bringing peace of mind to both you and your customers.
Should you run into any future snags with your current Route setup, feel free to reach out to us at merchantsupport@route.com. We would be more than happy to support and accommodate however possible!
Hope you are staying safe and healthy,
Jordan, Customer Service
Tack Wholesale
This app has been amazing! It has removed a lot of customer service issues off of my team by offering insurance on the package. Route handles the customers claim and allows my team to focus on sales and shipping!
Developer reply
Hi there,
Thanks so much for your glowing review! We are so happy to hear your team and customers are enjoying the ease and peace of mind Route brings, especially as it allows you to focus on sales and shipping.
Should you run into any future questions, please feel free to reach out to us at https://help.route.com/hc/en-us and we'd be happy to support however we can.
We feel very lucky to work with merchants like yourself, and we look forward to continuing the partnership!
All the best,
Jordan, Customer Service