Modern Package Tracking
Build trust and loyalty with Visual Tracking™ that shows shoppers where packages are in real time for the ultimate transparency.
Premium Order Protection
Reduce loss, boost your bottom line, and increase customer loyalty with best-in-class order protection.
Intuitive Engagement Tools
Encourage additional purchases by engaging your customers when buying intent is the highest.
About Route ‑ Shipping Protection
Route is the premier post-purchase experience solution for online retailers. Brands across the globe leverage Route to decrease costs, boost revenue and improve customer experience.
Best part? It’s free.
What is Route?
Route’s unique suite of products gives Shopify merchants unprecedented control over their entire post-purchase flow. Best-in-class brands leverage Route for order protection, real-time package tracking and modern customer communication and reengagement tools—all without coding or development skills needed.
- Package tracking - Email, App, SMSOrder protection - Full suite of coverage options
- Order resolution - One-click claim filing and reorders
- Automated support - Instant resolutions and refunds
- Customer reengagement - Promotional content
Route’s streamlined installation process makes it possible to get up and running on Shopify or Shopify+ in minutes.
Why you'll love Route
Our unique suite of products gives you unprecedented control over the entire post-purchase flow, which allows you to reap the benefits of a truly optimized and effective delivery experience.
- We make it easy for you and your customers to protect their orders.
- Order protection increases customer confidence at a pivotal point in the purchase process and encourages checkout.
- Route covers the cost of all lost, stolen or broken items that have been insured which protects your bottom line.
- Automate support and instant resolutions to keep your customers happy and build trust in your brand. *Route repurchases products directly from your site resulting in additional revenue.
- Visual Tracking boosts transparency during delivery and decreases “where’s my order?” calls and emails.
- Visual Tracking puts your brand front and center during delivery, drastically boosting brand impressions and overall awareness.
- Engagement tools allow you to organically promote additional products during delivery and increase customer lifetime value.
What Route will do for your business
Decrease customer support costs
- Unprecedented transparency during delivery, order protection, and effortless claim resolutions drastically reduce your customer support burden.
Increase margins and boost revenue
- Order protection ensures every sale counts, by reducing shipping loss. Plus, with decreased support costs and additional purchases, you’ll take more revenue home.
Improve customer experience
- Protected orders, real-time package tracking and improved communication all lead to a best-in-class experience that delights shoppers and brings them back time and time again.
See the app in action
Explore how the app works in an example store.View example store
Most recent reviews
crystal cavern imports
Absolute rip off. My customer received her crystal which was damaged in transit at the tip. They claim it is only "cosmetic" because the item is still usable but that would mean any of my crystals technically would never be covered as all of the damage would be "cosmetic." Now my customer has paid for a service and they are being ripped off since Route won't cover it. Personally I feel like this is a big oversight on their part. Not all items damage the same way. Be cautious when downloading this and helping your customers be ripped off.
United Apparel Liquidators
Loved it at first, but I do not like the new way they handle claims and refunds. We got the app to take some of the burden off of our small team when it came to filing claims. Now they have made more work for us on the reporting end. Looking for alternatives.