Key values section
Modern Package Tracking
Build trust and loyalty with Visual Tracking™ that shows shoppers where packages are in real time for the ultimate transparency.
Premium Order Protection
Reduce loss, boost your bottom line, and increase customer loyalty with best-in-class order protection.
Intuitive Engagement Tools
Encourage additional purchases by engaging your customers when buying intent is the highest.
The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
ZSPEC Design LLC
App is just okay. I'm not sure it's worth the money with the issues you get. They withdrawal their money automatically weekly and my biggest issue is when I ship a package, it doesn't not update the tracking number. We have to enter it in. My customer are asking me all the time what is unfulfilled on there order and it always Route. It's some what of a pain.
Thank you so much for sending in your feedback here! We apologize for any confusion or miscommunications while working with our product.
Route pulls the tracking number directly from the order on your backend. If you are utilizing a separate fulfillment system, then you will need to ensure the tracking is being added to the order on your Shopify backend.
Additionally, Route should auto-fulfill itself after something else in the order has been fulfilled. If Route is showing up as unfulfilled and is creating confusion with your customers, you can remove the line, “there are other items in your cart” so the customer will not see this. You as the merchant can go in the back end of the packing slip template, look into the coding and delete this line: " There are other items from your order not included in this shipment."
If you are still seeing issues with your tracking information and orders or would like assistance with the information above, please feel free to reach out to our team here: https://help.route.com/hc/en-us, and we will be more than happy to assist.
Thank you, and take care,
Leea, Customer Service
Working well and customers enjoy the ability to protect their orders. The route platform is not as user friendly and how it works from a merchant standpoint is not explained thoroughly.
Thank you for taking the time to send in your feedback. Our sincerest apologies for any miscommunications during this process, and I am more than happy to help!
After review, it looks like our team was able to assist you with your reimbursement questions and requests! However, our team is ready and here to assist further if you are still seeing issues or concerns with those funds.
You can contact us through this link: https://help.route.com/hc/en-us and we would be glad to clear up any of those questions or concerns with you!
All the best, and take care,
Leea, Customer Service
The app works well and the service is good and hastle free. The only gripe I have that prevents this being a 5 star review is that there doesn't seem to be any option to automatically insure every order (i.e. I don't want the customer to opt it and I want every order I ship to be protected by route, even if I as the store owner need to pay for that). If the feature to automatically insure every order (with no customer interaction needed) can be added then this would be a 5-star product for me.
Thank you so much for taking the time to send in your feedback. We really appreciate this!
We additionally apologize for any trouble with our Opt-In or Opt-Out features, and our team is always happy to assist should you have further questions regarding these coverage options.
Feel free to reach out to our team at https://help.route.com/hc/en-us, and we will be there to assist!
Leea, Customer Service
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