Rush ‑ Order Tracking & EDD
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
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Order tracking & notifications that grow repeat business. Track order delivery worldwide in minutes.
Rush increases repeat sales with a better delivery tracking experience that solves customer anxiety. Automate carrier matching for shipment tracking. Build beautiful "Track My Order" pages, automate SMS & email shipment notifications, send order status updates, and open a new revenue channel with upsells & cross-sells at each step of the delivery journey. Customize order tracking page and add estimated delivery date with 1,300+ carriers. Onboarding & Setup, Private Slack, 24/7 Support. Go!
- Drive repeat traffic & sales with branded "Track Your Order" pages
- Increase customer lifetime value with SMS & email delivery notifications
- Boost conversion rates with estimated delivery date & AI prediction on PDP
- Improve customer loyalty with carrier masking & origin address for dropshipping
- Integrate with Klaviyo, Yotpo SMSBump, Postscript, Attentive (soon)
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
Languages
Chinese (Traditional), Chinese (Simplified), English, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Portuguese (Brazil), Portuguese (Portugal), Norwegian (Bokmål), Thai, Czech, and Polish
Works with
Checkout, Okendo Fera Opinew Yotpo LOOX, Dsers CJ Dropshipping AutoDS, Rebuy Wiser Glood ShipBob, Alternative of AfterShip, Postscript Stamped Judge.me, Klaviyo Yotpo SMSBumpCategories
Tracking
Notifications
Labels and packaging
Managing shipments
Pricing
Free
Free to install
$0.08 per extra shipment
- 50 shipments/mo
- 1,300+ carriers
- Shopify shipping notifications
- Drag-and-drop tracking page
- Product recommendations
- Review app integrations
Basic
$9 / month
or $97/year and save 10%
0.09 per extra shipment
- 100 shipments/mo
- All Free features
- Shopify shipping notifications
- Drag-and-drop order tracking page
- Shipment lookup
- Basic analytics
5-day free trial
Growth
$49 / month
or $529/year and save 10%
0.09 per extra shipment
- 1,000 shipments/mo
- All Basic features
- SMS & email delivery notifications
- Klaviyo +
- Omnisend +
- SMSBump +
- Pre-shipment status
- Carrier masking
5-day free trial
Advanced
$199 / month
or $2,149/year and save 10%
0.09 per extra shipment
- 5,000 shipments/mo
- All Growth features
- Estimated delivery date EDD
- Personalized analytics
- Private Slack updates
- API access
- Onboarding Assist
5-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (316)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for enhancing the post-purchase customer experience with features like real-time tracking updates and personalized tracking pages, which improve customer satisfaction and reduce service inquiries. It is praised for its user-friendly interface, professional tracking pages, and seamless Shopify integration. Additional features like AI-driven delivery predictions and integrations with apps like Klaviyo and Omnisend are also valued. The app is noted for accurate tracking and effective order management, with customer support, particularly from team members like Dino, Cherry, and Ken Michael, receiving high marks for responsiveness and helpfulness during technical challenges and onboarding.
Extremely disappointing experience. For months, we've been trying to resolve an issue with our tracking page, but all we receive are vague assurances that it’s being looked into. The initial support was great, but that quickly faded once we became customers.
Unfortunately, Rush has proven to be a poor investment. Their tracking page is unreliable and confusing for our customers (since it's providing inaccurate information like an order being in the US when it's actually in the UK, etc.), failing to deliver on any of the promises made when we signed up. We are now prioritizing a switch to a new platform.
STAY AWAY!
We've been using this app for almost two years. Everything was fine at the beginning when the app was owned by Slav and Gabriel, the founders. I mean, there were definitely errors and glitches, but they were promptly resolved after contacting support. However, after the founders sold the app to another company, the whole experience turned into a nightmare.
Every other day, I received complaints from my customer service department stating the tracking didn't work. I had to contact app customer support multiple times, tagging and following up on the issue on Slack, and opening tickets on their live chat app support. All responses I got were "I'll have to check with the dev." And then, months would go by without a reply. Not to mention, we were charged for every single order fulfilled, even if the tracking doesn't work, sometimes even twice (since they also apparently have some problems with quota management!!! OR "Rush will be tracking two tracking numbers (the first mile and the last mile), consuming two shipments from your quota.").
I switched to another tracking app, which I installed and configured within 20 minutes. It's a lot cheaper too. My customer service department is happy, and so are the customers.
So, if you're currently looking for a tracking solution for your store, I recommend you stay away and choose a more reputable, affordable, and effective option. These guys used to be a good tracking app, but unfortunately, not anymore. Cheers.
Hello,
Thank you for your detailed feedback. As a team, we take such concerns very seriously and we sincerely apologize for the issues you've faced. Your experience is not indicative of the service and dependability we aim to provide our users, and we're truly sorry to hear that we have fallen short.
It's unfortunate to hear that there have been challenges since the change in ownership, as our intention is always towards enhancing our app and providing better service. We are sorry for any inconvenience caused by the tracking errors and issues with communication; your feedback provides us with valuable information to review and address.
While it's saddening to lose you as our user, your insight is helpful and will be taken into account in our efforts to improve.
Again, we appreciate your previous support and thank you for bringing these issues to our attention.
Best Wishes,
The Rush Team
STAY AWAY!
I had a good experience in the past with Rush. However, since about a month the e-mail flows that they created for me don't work anymore. Unfortunately, I discovered this too late. As a result I lost thousands of Euros due to disputes, as my customers were not being updated.
Since then I've been in contact with their support almost on a daily basis, but it's absolutely useless. In the past their support was pretty good, but they seem to be outsourcing their support now and it's absolutely horrible. I'm stuck in an endless loop of people who don't seem to understand what is going on and never really solve anything.
One of the worst experiences ever.
We truly apologize for the difficulties you experienced with your Klaviyo flow. Unfortunately, our company’s account was accidentally deleted by Klaviyo, which resulted in all our merchants losing their integration and flows being disconnected.
This was unexpected for us, and we were disappointed that the Klaviyo team didn’t restore the flows promptly, which was crucial for resolving the issue. We’re happy to let you know that we have restored the integrations, and everything is now functioning as it should. We would be incredibly grateful if you could give us another chance.
Thank you for your understanding, and we sincerely apologize once again.
Kind Regards,
The Rush team
Support
Rush can answer any questions you have about Rush ‑ Order Tracking & EDD.
Resources
Launched
October 1, 2020 · Changelog