Rush ‑ Order Tracking & EDD

Extremely disappointing experience. For months, we've been trying to resolve an issue with our tracking page, but all we receive are vague assurances that it’s being looked into. The initial support was great, but that quickly faded once we became customers.

Unfortunately, Rush has proven to be a poor investment. Their tracking page is unreliable and confusing for our customers (since it's providing inaccurate information like an order being in the US when it's actually in the UK, etc.), failing to deliver on any of the promises made when we signed up. We are now prioritizing a switch to a new platform.

STAY AWAY!

We've been using this app for almost two years. Everything was fine at the beginning when the app was owned by Slav and Gabriel, the founders. I mean, there were definitely errors and glitches, but they were promptly resolved after contacting support. However, after the founders sold the app to another company, the whole experience turned into a nightmare.

Every other day, I received complaints from my customer service department stating the tracking didn't work. I had to contact app customer support multiple times, tagging and following up on the issue on Slack, and opening tickets on their live chat app support. All responses I got were "I'll have to check with the dev." And then, months would go by without a reply. Not to mention, we were charged for every single order fulfilled, even if the tracking doesn't work, sometimes even twice (since they also apparently have some problems with quota management!!! OR "Rush will be tracking two tracking numbers (the first mile and the last mile), consuming two shipments from your quota.").

I switched to another tracking app, which I installed and configured within 20 minutes. It's a lot cheaper too. My customer service department is happy, and so are the customers.

So, if you're currently looking for a tracking solution for your store, I recommend you stay away and choose a more reputable, affordable, and effective option. These guys used to be a good tracking app, but unfortunately, not anymore. Cheers.

STAY AWAY!

I had a good experience in the past with Rush. However, since about a month the e-mail flows that they created for me don't work anymore. Unfortunately, I discovered this too late. As a result I lost thousands of Euros due to disputes, as my customers were not being updated.

Since then I've been in contact with their support almost on a daily basis, but it's absolutely useless. In the past their support was pretty good, but they seem to be outsourcing their support now and it's absolutely horrible. I'm stuck in an endless loop of people who don't seem to understand what is going on and never really solve anything.

One of the worst experiences ever.