Ryviu: Product Reviews & QA

Ryviu: Product Reviews & QA

Reviews (1,483)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to import reviews from platforms like Amazon and add photo reviews, which enhance site credibility and customer engagement. It integrates seamlessly with Shopify and features a user-friendly interface that simplifies review management. The free plan is considered valuable, with many merchants opting to upgrade as their business grows. Customer support, with staff members like Selina, Dan, Yen, and Chloe, is frequently praised for being responsive and helpful.

March 10, 2023

I've been using Ryviu for more than 2 years now and I love this app, simple, different from what's out there, intuitive and really beautiful on the site I have nothing else to say except that it's really the best customer review app. Thanks to Selina from customer support for her precious help. Great app! Great support!

Bébé Paradis
France
About 2 hours using the app
April 12, 2021

just downloaded this app, within 30 min of chatting with Selina she was able to seamlessly move all my amazon reviews to the shoppify store in seconds. we got the 19.99 plan because we have so many items and hundreds of thousands of reviews . great tool !

Barzel Jewelry
United States
About 2 hours using the app
May 7, 2021

tres bonne aide , ils ont été à l'écoute et tres reactif, support de qualité
n'hésitez meme pas, foncez, super service

Shrimpsfood
France
About 2 hours using the app
Edited February 17, 2021

Great customer service and they help you to get exactly what you want. Thanks, Ryviu you are simply the best reviews app out there.

Pacifierbling
United States
About 2 hours using the app
Edited November 22, 2020

NO UNINSTALL FEATURE. Installer beware.
I found other apps to be better... but that's not the core reason behind 1-Star, the core reason is this: Ryviu installs inself into your Shopify with no true uninstall option. Sure, you can delete it, but enjoy having their buttons and nonsense in your back-end product viewer FOREVER (like within your shopify interface). I messaged them asking for how to remove it; no response. Every other app Ive installed has easy uninstall options (where needed) or fast customer service. Update: it was a Ryviu chrome extension that came with the App (?) causing this on the shopify side of things. Interestingly, it was never active, but requesting access-- yet still causing this mischief. So to uninstall: You need to go into about 5 different pages (Theme pages, Product pages) search Ryviu, delete them. Then make sure that the extension (which I'm guessing installs on its own and then runs on its own without being approved) is then deleted too. Yuck. Better still, don't install this in the first place.

Viridian Gaming Supplies
United States
2 days using the app
Ryviu replied November 22, 2020

Hi there,

Dan here from Ryviu.

- You can simply uninstall our app by clicking Delete next to Ryviu - Product Reviews app from your Shopify store admin > Apps. Our app cannot remove codes that were added because when uninstalling, you removed the permission of Ryviu to connect with your store but they will not work and affect your store after uninstalling the app.

- Ryviu icons you see on your Shopify Products come from Ryviu's chrome extension, you can delete this extension from your chrome then icons will be removed too.

All the best,

Ryviu Team

August 12, 2021

I had a problem with loading the page, and Chloe helped me well. Thanks for your help. Really appreciate it.

Forsonline
Netherlands
About 1 hour using the app
August 11, 2021

Chloe has been very helpful and responsive. Great service. App also works fine so far, got lots of options at reasonable price. Recommend.

redcheekstyle
Hong Kong SAR
About 1 hour using the app
July 4, 2023

good job !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

UNMERA WELLNESS
United States
About 1 hour using the app
November 5, 2019

Excellente Application pour les commentaires Clients, un très beau Design et un Staff vraiment réactif merci.

Dragons-Royal
Germany
About 1 hour using the app
Edited April 25, 2020

At first sight it looks good. If you take a closer look, a lot of points come together. 1) Wrong products are imported, that can break your shop's neck. As an example for glasses the pictures of caps are imported. 2) Email function is not clear if it really works. Logo of the app is visible, but not the logo of my site 3) On the mobile phone you can see the stars, but the text is not customizable and not responsive 4) The support tried to help, but 90% of my questions were not answered
Therefore only one star

dattelpalme.com
Switzerland
About 24 hours using the app