Overall rating
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its easy customization, seamless integration, and ability to enhance the shopping experience. It's praised for its user-friendly design and helpful video guides. Many have successfully used it to offer gifts based on cart values, promote sales, and increase order value. The support team, especially a member named Adam, is commended for their prompt and professional assistance. The app also features a responsive live chat for customer service. It's seen as a budget-friendly and efficient tool for boosting sales and customer loyalty.

Edited November 14, 2023

Great simple app, very fast service. Adam was super easy to deal with and helped me through some changes quickly. We have been running this app for over a year with no issues.

Hotmilk Lingerie NZ
New Zealand
Over 2 years using the app
September 27, 2023

I love this app! It's been very helpful for driving sales and the customer service is amazing. Even though it is fairly easy to use and set up the gifts, I've received great attention from the live chat.

Over 1 year using the app
November 21, 2023

Had some hiccups with their software and they fixed it in <24 hours. Great customer service.

NFL Alumni Store
United States
Almost 3 years using the app
Edited December 1, 2023

This app is not compatible with Markets Pro. It leads to a DHL error. Just keep that in mind before you install. Lastly, the support team is very slow to answer. Once they saw this review they replied immediately but were unable to fix any problems I had, so they gave me a 90% discount instead

EDIT: Been using this app for a few weeks now and I am updating the review to 5 stars. Works well and doesn't confuse customers.

Adept Cosmetics®
United States
11 days using the app
Singleton software replied November 29, 2023

First, I am sorry about your problem. To be clear, you had no problem with market PRO and DHL error, but with your custom cart drawer, which do not fully cooperate with this app. Yes, I did not reply you back to your email within few hours. I am so sorry about it too, but my time zone is CET and it was deep night. Yes, I give you money back as apologise. I think it was not fair to get 1 star review, because I spent lot of hours to fix your problem in your extremely custom theme. Hope, now is everything ok with this app in your store. If you will need any help in future, just write me to support@singleton-software.com or to chat locate in app configuration.

Best regards,
Adam from Singleton software

September 22, 2023

I had the pleasure of receiving assistance from Adam today, and I must say, his help was exceptional! It truly made my day. Adam's expertise and dedication to customer service were evident in every interaction. He went above and beyond to address my concerns and provided solutions with a smile. I am grateful for his outstanding support and would like to commend him for a job well done. Thank you, Adam, for making my experience so positive!

30 days using the app
November 13, 2023

Good response, very helpful, thanks a lot!

Over 1 year using the app
November 25, 2023

The app created multiple duplicate products when using the freebie feature and provided all of my customers with free gifts which resulted in $100,000 of refunds for our small business. Instructions on how to use the app should be made more clear...

Mandu Deco
United States
5 days using the app
Singleton software replied November 29, 2023

you still did not reply to my email with my question - how can i simulate your problem.
After you gave me access to your store, i checked it and there is lot of functionalities do the same. I think its not fair accuse one app you had money lost, because in your store, you had lot of app which do the same and these apps were in conflict to each other. I strongly recommend you to test if everything work first in test theme, if you have more apps doing the same, especially before black friday.

Best regards,
Adam from Singleton software

Edited October 2, 2023

No support. App glitched and now cost me hundreds in programming to try and fix. Good idea, terrible execution.

Update: Owner reached out to me and offered support and was generous enough to refund my money. Thanks

Purée Joy
11 days using the app
November 16, 2023

A great app and Adams is always there in order to help or adapt. I do recommend.

La Sélection du Pro
8 days using the app
September 13, 2023

Adam help us a lot on the setting. But more customization are expected such as background selection, font size, font color etc. Currently this is not available even in PRO version.

Hong Kong SAR
2 days using the app