Reviews (93)

Overall rating
3.8
Counts per rating level
  • 81% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
November 27, 2024

Just installed the app and so many 400 errors and breaks in the app. Can't even connect google analytics per their own help documentation. I contacted their chat support and the ai bot also froze and broke, lol

Toolbox Widget CA
Canada
About 15 hours using the app
July 25, 2024

Poor Customer Support and Accidental Subscription Issue

I recently started exploring the Scalify app and was initially impressed with its features during the trial period. However, things took a turn for the worse when the app was accidentally approved for a subscription while we were still in the trial phase.

Despite reaching out to both Scalify support and Shopify support immediately, we ...

M'Foks
India
24 days using the app
Scalify LLC replied July 26, 2024

Hi M'Foks,

We sincerely apologize for the frustrating experience you encountered with our app and customer support. We take your feedback seriously and have already processed ...

Edited August 4, 2020

Hoorible customer service and bad app , did not get the audience but guess what they charged 3 month for not using the app
plus you can not even chat via messenger ..if you try to send an email you can not
you can not contact them via mobile , only desktop and you can only press get started to wait a response that will never come
worst experience ever ..not worth 1$

Boutique Maman
Morocco
2 months using the app
Scalify LLC replied August 15, 2020

Hi Boutique Maman,

Thank you for taking the time to evaluate Scalify.

Please note that Shopify handles billing for all Shopify apps. We don't have any access to your billing ...

Edited October 15, 2020

Here's your ticket ID: 2851 this has been issued to me for some time but yet no response from the support. I have paid $29 for the subscription but could not access the app even my URL is correctly input. I had it uninstalled thought I could reinstall again but when I did eventually reinstalled the app, it asked me to pay for a subscription again in order to access the app. I did not pay for the ...

ouimissy.nz
New Zealand
15 days using the app
Scalify LLC replied December 17, 2020

Hi ouimissy.nz,

Thank you for taking the time to evaluate Scalify and share your experience.
We acknowledge the delay of the response the time this review was issued. We ...

June 22, 2020

i don't understand the app however waste of time and money for me.
i have uninstalled it but i was charged for the period of 1-6-2020 to 30-6-2020 may i know why?
MY IMPORTANT DOUBT NOW IS THAT Will i be charged again next month if so how to stop from being charged i have uninstalled scalify before 9th of June.

QVIBES
India
10 days using the app
Scalify LLC replied July 13, 2020

Hi Qvibes,
Thank you for taking the time to evaluate Scalify.

Please note that Shopify handles billing for all Shopify apps. We don't have any access to your billing ...

August 14, 2020

Bad. when you create audiences to quickly and adsets like in scalify. you have more of a potential to get your ad rejected and possibly banned. Also cutsomer service was not good. I tried to ask if you make a custom audience and as soon as the custom audience is created you make all these lookalikes.. won't the lookalikes not be as powerful since it takes time for the custom audience to gather ...

General Village
Australia
2 days using the app
Scalify LLC replied August 24, 2020

Hi General Village,

Thank you for taking the time to evaluate Scalify and we’re sorry it was not useful to you.

Publishing an ad through the Facebook UI or through the ...

Edited October 15, 2019

Not sure if they are the ones writing these reviews or they hired people to do so but I must tell you that this app/company is not what they have hyped themselves to be. Support is nonexistent and basically informed me that they do not help their customers in any way based on the low price of their app. BUYER BEWARE!. Do yourself a favor and install the normal facebook ads app and save yourself ...

Amekanaafrica
Nigeria
1 day using the app
Scalify LLC replied October 14, 2019

Hello Amekanaafrica,

Thank you for taking the time to evaluate Scalify on the Shopify store.

We consider your review very hurtful and extremely unfair.

Accusing us of putting ...

Edited May 15, 2020

Would give 0 stars if I could.

Horrible app, sent thousands of spam traffic visitors to my website while campaign building. Not while the campaign was running, while the campaigns were being built!

Creator refuses to take responsibility for this, and insists Scalify can do no such thing.

We have established beyond a shadow of a doubt that the source of this spam traffic was Scalify and still he ...

Lightning Flame
Canada
About 24 hours using the app
Scalify LLC replied May 15, 2020

Hey Jordan,

Thank you for taking the time to evaluate Scalify.

We’re frankly surprised to have you share our correspondence as a review here.

We have explained to you ...

March 19, 2019

HORRIBLE APP. I was super skeptical about it and I was right the ads won't upload I tried doing it like 10 times just ended like 200 LLA in my audience section contacted customer support and nothing. this app does not work

GemstoneGod
United States
About 16 hours using the app
Scalify LLC replied March 19, 2019

Hello Manuel.

Our team has responded to your first support ticket 10 hours ago.

Maybe you did not receive our email?

Please find a screenshot of the correspondence here: ...

November 26, 2023

We installed this app but by mistake it got uninstalled immediately and after that it is not being installed again and the payment was also made on monthly basis, this is not right.

When we install it again, the issue comes and then they get it installed at the end of the month so that they can take our payment again.

UD FABRIC - Your Style our Design
India
About 12 hours using the app