Reviews (506)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its exceptional customer support and user-friendly interface, which simplifies setup and enhances SEO. The support team is noted for its quick, knowledgeable assistance and proactive problem-solving. Merchants also value the educational content on SEO best practices and the thorough onboarding process. The multilingual support broadens accessibility for a global audience.
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They kept asking me to review them immediately once the app was installed. I told them I would first need to actually see how the app performs. It turns out it doesn't perform well at all. They slowed down my site considerably and put weird grey backgrounds all over my site. When I asked support about it they just told me developers were looking into it. I kept asking for feedback, but they could not provide any answers from their "developers" 3 days went by and nothing was fixed so here I am doing the review they begged me for. Thanks for making my site slow and ugly and wasting my time. Still waiting on their feedback.....
Unfortunately I did not have a good experience with this software. It caused our rankings to tank due to Schema Plus code having issues with the old schema code on the site. In hopes of fixing this, we reached out to support (Baris) who said they would fix it and 3 days later it still was not fixed. They kept saying they'll fix it today, tonight, and they never fixed it. It's unfortunate because I had high hopes for this due to the good reviews but I did not have a good experience. Tip to the developer, maybe try offering some documentation so that users are not at the mercy of support and we can fix this ourselves.
Thank you for your review. We wish we could have provided you much better support, but unfortunately, COVID-19 forced us to restructure our office and we could not attend our support queue during this time. We hope to see you soon back as a customer.
Poor customer service, when you want a user to stay, there is a method of how you should speak to them. Where is the customer service, communication skill at? Yes, I wanted a update on my ticket 766, I know what your colleague said, I myself work as a service desk analyst so i know what is required within this job field. Tickets are updated on regular basis. With me contacting you on 15/05/21 and the ticket needing to be completed on 16/05/21, then there must have been some progression and information within the ticket that user can know about? Unless you have not even looked....
Waiting for answer since days, no support available. I have question and no one helps. Useless this app.