Powerful new features, services and plugins for your Shopify store

All Apps / Sales / Scout Abandoned Cart Recovery

Scout Abandoned Cart Recovery

Scout Abandoned Cart Recovery

Developed by Ecommerce Coach Inc.

46 reviews
Price: Free More info
  • 3-5x more recovered abandoned carts with my timely alerts and suggested customer interactions
  • 32% growth in repurchases and referrals by building relationships with the right customers at the right time, i.e. saying thanks to returning customers
  • Piece of mind when you have me on lookout for key relationship building opportunities

Hello Shopify Entrepreneur,

I’m Scout, a Facebook chatbot trained to increase your sales. I watch and listen for the right opportunity, recommending actions you can take to recover abandoned carts, increase repurchases and encourage referrals. Below I’m going to describe what exactly I do, why, and how I’ve helped other ecommerce entrepreneurs like yourself grow revenue by thousands of dollars each month.

What do so many great businesses have in common?

I’ve worked with over 3,500 Shopify stores and I’ve learned what most great brands and businesses have in common. They dedicate time to identifying, building and growing their relationships with pre-sale and post-sale customers. I’ll be your eyes and ears alerting you to who, when and how you should reach out.

What will I be doing and why?

There are two types of people in your audience: People who are interested in your product but haven’t purchased yet, and people who have made purchases and are likely to buy again or make a referral. I’m going to help you build better relationships with both.

For example, when a potential customer abandons their cart, I’ll pick up on it right away and ask you how you want me to follow up. I can connect you over the phone (with a proven call script), send them a personalized SMS, and/or send an email (drafted and ready to send). I always try to suggest making phone calls because I’ve seen lots of stores achieve 50% recovery rates through this tactic. Before-sale customer service! It works so well because it puts a voice behind your store’s brand and builds trust in the customers’ eyes of your commitment to solve their problem.

Same thing with your best customers. My research and experience has shown proactively calling a customer (or sending a handwritten note) to simply thank them and check-up on their order leads to a 32% increase in repurchases and referrals. One of my skills involves writing handwritten thank you notes, which I can automate for you and send to your customers on your behalf. This is called after-sale service, and it leaves your best customers feeling valued. It’s also a great time to ask for a review.

So, how exactly have I helped others?

Here is a true story. I was working with one store whose average order value increased by 28% in a week. We were still pretty early in our relationship when I caught the abandon checkout. I reported back to the owner suggesting they call them soon because they might still be interested in buying and would have the most relevant/fresh feedback to give. Using my suggest call script, the store owner discovered the reason the customer didn’t complete their purchase was because they wanted a complimentary product too, and didn’t want to buy (Product A) without that (Product B). The problem was the store actually sold (Product B) but the searching customer never found it. Not only did we recover the sale (with the up-sell) but this gave the owner the idea to feature the product on the homepage of the site. That small feedback-driven optimization ended up increasing the average checkout value. Turns out others buyers also wanted (Product B) too.

That’s just one of the many examples of improvements I’ve helped other stores develop. There is something special about connecting with your customer and putting a real-person (you) between your customer and your business.

Your eyes and ears,

- Scout

Frequently Asked Questions:

Do you contact the customer or do I? My purpose is to enable you to best reach out to the customer because you’re the voice of the business and you need to learn from the feedback. But if I believe I can reach out, for example with my handwritten thank you notes, I will first get your approval.

Don’t people hate being contacted by businesses? Not when you’re reaching out to solve a problem for them. Just make sure you are calling to genuinely listen to them and get feedback to make your store better (the sale is the happy bi-product of you reaching out to build a relationship). As for my handwritten thank you notes, everyone loves those!

I’m too shy to call people. Most of the entrepreneurs I work with are. But building and growing a business goes hand in hand with the entrepreneur’s personal development, mental and emotional growth too. Growth doesn’t visit those who won’t step outside of their comfort zone and practice things they aren’t good at. There is a great book on this by Ryan Holiday, “The Obstacle is the Way.”

What do I say when they pick up? That’s a great problem to have. Luckily I offer an Enterprise version for stores doing more than 50 abandoned carts and thank you notes per day per day. My trained team of scouts make the calls for you. Just email me with the subject “Scout Pro.”

Scout Abandoned Cart Recovery reviews

46 reviews
  1. 5 stars (40 reviews)
  2. 4 stars (1 review)
  3. 3 stars (1 review)
  4. 2 stars (2 reviews)
  5. 1 star (2 reviews)

This is an absolute genius app I must tell you do not hesitate to add it to your store, i recovered 3 carts the first day i downloaded this app, its insane and unbelievable and the crazy part is its free. FREEEEEE. Dont even start me on the support the most AWESOME ever Ahmad is so attentive and even got the app upgraded to make sure it was working well with my shop. All I gotta say is get it now like right now. And watch the cash rolling in


Absolutely love this app! There's so much to do when building an e-commerce store and Scout truly handles one very important task - keeping watch of abandoned carts and alerting me with the information to potentially close those sales. Truly appreciate this app! It works effortlessly and conveniently, and it is still hard to believe that it is free. Thanks Scout! It is definitely one of my favorite apps on this platform.


Its really great app this wonderful app help us to recoverd 60% of our customers in whatsapp about 1000 $ just in one week
Thank you very much , looking forward to add url cart in the message ☺️
Thank you very much


This app is extremely valuable! I started in eCommerce in October of 2017 and my business took off. Abandoned carts are everyone's worst nightmare and at first I was inundated with abandoned carts with shockingly high values (some over $1,000).

The built in Shopify abandoned cart email is either blocked by the customers email and/or ignored by customers as spam.

Scout gives merchants a PERSONAL and effective way to connect with customers in a very easy to use platform (Facebook messenger).

Customer are happy and surprised when you reach out personally and they become very willing to complete the sale.

Automated cart recovery emails are impersonal and already what they are expecting.

I have had great success with this app when taking the time to send a legit email. I have recovered over $10,000 of abandoned cart sales.

For a free app this is ESSENTIAL!


My name is Jose I am new to e-commerce I have no experience doing this, so I started looking for some free apps cuz my budget is small so I found this amazing app called Scout, I just went through the great training that it has before starting this app is unbelievable you have to try it


We’ve been using scout and its helped us alot in speeding up the abandoned cart recovery. We just discovered their direct whatsapp feature and its simply amazing. To top it all , its completely free and the people behind the app are really supportive and take suggestions very positively. So how the app opertaes is that ever hour it fetches data feom the shopify store and sends you a personal message to your facebook messenger alerting you about the abandoned cart, and lets you call or message or whatsapp the potential customer instantaneuosly. Since we do alot of international business often Our customers have certain questions they wish to ask before they purchase the product. and since we get to call them and help solve their doubts in real time , it sure helps a great deal.


It really annoying the emails get sent from your iphone mailbox so in my case it was my personal email which is something I certainly did not want to do.


We've been using scout for our growing business and it is a great way to keep up good communication with our audience that feels personalized. Our abandoned carts convert at a much faster rate now!


It's really good app very helpful and makes things easy and fast response.....good job


This app is amazing! I wanted to use it for a few weeks before posting my review. This app really works! Whenever someone abandons a cart in your e-commerce site, you instantly receive a notification with the contact information. It allows you to either call, sms, or email the customer. It is definitely a great way to get customers back! Excellent work guys!



Facebook Messengerfree

Support & Sales

Ecommerce Coach Inc.
Get Support


  • Large
  • Thumb
  • Thumb
  • Thumb

Are you a developer? Become a Shopify Developer or submit your app.