Better Order Recovery
Data shows Phone & SMS recover more orders than just email. If visitors leave their # Scout alerts you about it with Phone and SMS actions.
Higher Customer Retention
Scout builds trust. Merchants enjoy 3x higher customer lifetime value when they contact the right customer at the right time through Scout.
Timely Actionable Insights
Scout watches your store 24/7 and recommends actions to deliver the best retail customer experience possible. Relationships = Revenue.
About Scout ‑ Recovery & Retain CRM
What is Scout?
Scout is a personal assistant that will recover more abandoned checkouts, reduce abandoned carts, retain more of your best customers, and increase customer lifetime value (LTV).
Scout watches for relationship building opportunities and recommends the right actions you should take, directly through it’s Facebook chat with you (Slack integration around the corner). It will make sure you’re developing the right relationship with the right customers at the right time.
What Scout can do:
- 💸 Alert you when a customer abandoned their checkout and give you recovery actions
- 🏆Alert you when customers make a repurchase so you can say “thanks” and build loyalty
- 🎊 Alert you when a customer becomes a “VIP” and makes a huge order
- ⏲️ Remind you about follow-ups, so you can proactively make up-sales and re-sells
- 🌱 New customer alerts so you can start new brand relationships on the right foot
The 1-on-1 phone conversation is by far the best way to recover abandoned checkouts. Order recovery is much easier when you have a dialogue with customers and learn the reasons they abandoned their purchase. It works especially well for high ticket items and niche products where customers likely have questions or concerns. It's not enough to just recover the cart, you also need to learn why so you don't lose future checkouts for the same reasons.
SMS is a great channel for not only for order recovery, but also for post-sale customer support. It’s always a good idea to say thank you to customers. Getting a personal “thank you” note from your business is sure make your customers feel appreciated.
Like SMS, the WhatsApp channel is great for easy 1-on-1 conversations. It's great because of the richer communication both you and your customer can share. Send videos, images, and longer texts for high levels of engagement. For example, we have a furniture retailer in Malaysia that’s recovering 75% of their abandoned checkouts through WhatsApp, check the story on our blog.
When customers don’t leave a phone number, Scout will give you the right actions to take through email. You can send Checkout Recovery, Thank You, and even Follow-up emails. In our experience the above Phone, SMS and WhatsApp channels work even better when you augment them with Scout's personalized emails.
Checkout our website for free resources to help you grow
We are a Toronto based ecommerce app company. Our belief is that customer relationships are the key competitive advantage for small businesses. With the rise of online shopping, 1-on-1 conversations are falling to the way-side. Our mission is to make it easier for busy retailers to deliver the perfect personalized conversations. After all, Relationships = Revenue!
Also, check the other apps we've built!
- Facebook Messenger
Overall rating Based on 121 reviews
Most recent reviews
I have been using Scout as my primary abandon cart recovery tool for quite some time, it is very helpful because Scout will assist you at the right time to reach customers in proper way and make them complete the purchase!
The Better Backyard
I can't say enough good things about this app! Its helped recovered AT LEAST $10,000 in sales. We contact and it's so easy to close sales over the phone! Also, Ahmad is super helpful. Can't recommend this enough! Thank you guys!
Great app has brought me back at least 10 sales that have abandoned there cart and it’s so easy just one simple click after setting it up and the customer service is the best