Scout ‑ 1 on 1 Customer Alerts

Scout ‑ 1 on 1 Customer Alerts

by How Many Steps Inc.

More Sales through Personal 1-to-1 Conversations

4.8 of 5 stars(146 reviews)

Better Order Recovery

Data shows Phone & SMS recover more orders than just email. If visitors leave their # Scout alerts you about it with Phone and SMS actions.

Higher Customer Retention

Scout builds trust. Merchants enjoy 3x higher customer lifetime value when they contact the right customer at the right time through Scout.

Slack, Messenger & Email Alert

Scout watches your store 24/7 - recommends actions through Messenger, Slack & Email to deliver the best retail customer experience possible.


About Scout ‑ 1 on 1 Customer Alerts

What is Scout?

Scout is a personal assistant that will recover more abandoned checkouts, reduce abandoned carts, retain more of your best customers, and increase customer lifetime value (LTV).

Scout watches for relationship building opportunities and recommends the right actions you should take, directly through it’s Facebook or Slack chat with you. It will make sure you’re developing the right relationship with the right customers at the right time.

What Scout can do:

  • Alert you when a customer abandoned checkout and give you recovery actions
  • Alert you when customers make a repurchase so you can say “thanks” to build loyalty
  • Alert you when a customer becomes a “VIP” and makes a huge order
  • Remind you about follow-ups, so you can proactively make up-sales and re-sells
  • New customer alerts so you can start new brand relationships right!

Phone

The 1-on-1 phone conversation is by far the best way to recover abandoned checkouts. Recovery is much easier when you have a dialogue with customers and learn the reasons they abandoned the order. It works especially well for high ticket items and niche products where customers likely have questions or concerns. Furniture, art, designer fashion, just to name a few. It's not enough to just recover carts, you need to learn why so you don't lose future checkouts for the same reasons.

SMS

SMS is a great channel not only for order recovery, but also for post-sale customer support. It’s always a good idea to say thank you to customers. Getting a personal “thank you” from your business is sure make your customers feel appreciated.

WhatsApp

Like SMS, the WhatsApp channel is great for easy 1-on-1 conversations. It's great because of the richer communication both you and your customer can share. Send videos, images, and longer texts for high levels of engagement. For example, we have a furniture retailer in Malaysia that’s recovering 75% of their abandoned checkouts through WhatsApp, check the story on our blog.

Email

When customers don’t leave a phone number, Scout will give you the right actions to take through email. You can send Checkout Recovery, Thank You, and even Follow-up emails. In our experience the Phone, SMS and WhatsApp channels work even better when you combine them with 1-on-1 personalized emails.

Checkout our website for free resources to help you grow

About Us

We are a Toronto based ecommerce app company. Our belief is that customer relationships are the key competitive advantage for small businesses. With the rise of online shopping, 1-on-1 conversations are falling to the way-side. Our mission is to make it easier for busy retailers to deliver the perfect personalized conversations. After all, Relationships = Revenue!

Also, check the other apps we've built!

Integrates with

  • Facebook Messenger,
  • Zendesk,
  • Slack,
  • WhatsApp,
  • Gorgias

See the app in action

Explore how the app works in an example store.

View example store

Support

Free Plan

Free

  • Up to 100 customer alerts (all-time)

  • Email alerts

  • Facebook Messenger Alerts

  • Slack Alerts

  • Email Support (within 24 hours)

Basic Plan

$9/month

or $7.50/month billed at $90 once per year

  • Unlimited customer alerts (all-time)

  • Custom Integrations

  • Email alerts

  • Facebook Messenger Alerts

  • Slack Alerts

  • Email Support (within 24 hours)

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.8 of 5 stars
Based on 146 reviews

  • 5 of 5 stars
    92% of ratings are 5 stars
  • 4 of 5 stars
    3% of ratings are 4 stars
    (5)
  • 3 of 5 stars
    1% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    1% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    2% of ratings are 1 stars
    (3)

Most recent reviews

anbarrezart

Great app to sell my art. When someone abandons their checkout I get notified through Facebook Messenger which is very convenient for me. I can also do email alerts. When I get the alerts I can contact my lost customer and have a discussion with them. It's also great to know when it happens, I like the alerts, even if I don't contact them, I like to know whats happening on my store.

More Natural Healing

This team is very responsive, helpful and goes above and beyond to help their clients. It's helpful to receive notification of sales vs. abandon carts and these folks are on top of that!

Baby on Board

It really works. You can be more confident with your abandoned customer, also get information about why they are abandoned. And also close the sale personally.