Powerful new features, services and plugins for your Shopify store

All Apps / Sales / Scout Abandoned Cart Recovery

Scout Abandoned Cart Recovery

Scout Abandoned Cart Recovery

Developed by How Many Steps Inc.

78 reviews
Get
Price: Free More info
  • 3-5x more recovered abandoned carts with my timely alerts and suggested customer interactions
  • 32% growth in repurchases and referrals by building relationships with the right customers at the right time, i.e. saying thanks to returning customers
  • Piece of mind when you have me on lookout for key relationship building opportunities

Hello Shopify Entrepreneur,


I’m Scout, a Facebook chatbot trained to increase your sales. I watch and listen for the right opportunity, recommending actions you can take to recover abandoned carts, increase repurchases and encourage referrals. Below I’m going to describe what exactly I do, why, and how I’ve helped other ecommerce entrepreneurs like yourself grow revenue by thousands of dollars each month.

What do so many great businesses have in common?



I’ve worked with over 3,500 Shopify stores and I’ve learned what most great brands and businesses have in common. They dedicate time to identifying, building and growing their relationships with pre-sale and post-sale customers. I’ll be your eyes and ears alerting you to who, when and how you should reach out.


What will I be doing and why?



There are two types of people in your audience: People who are interested in your product but haven’t purchased yet, and people who have made purchases and are likely to buy again or make a referral. I’m going to help you build better relationships with both.



For example, when a potential customer abandons their cart, I’ll pick up on it right away and ask you how you want me to follow up. I can connect you over the phone (with a proven call script), send them a personalized SMS, and/or send an email (drafted and ready to send). I always try to suggest making phone calls because I’ve seen lots of stores achieve 50% recovery rates through this tactic. Before-sale customer service! It works so well because it puts a voice behind your store’s brand and builds trust in the customers’ eyes of your commitment to solve their problem.



Same thing with your best customers. My research and experience has shown proactively calling a customer (or sending a handwritten note) to simply thank them and check-up on their order leads to a 32% increase in repurchases and referrals. One of my skills involves writing handwritten thank you notes, which I can automate for you and send to your customers on your behalf. This is called after-sale service, and it leaves your best customers feeling valued. It’s also a great time to ask for a review.

So, how exactly have I helped others?



Here is a true story. I was working with one store whose average order value increased by 28% in a week. We were still pretty early in our relationship when I caught the abandon checkout. I reported back to the owner suggesting they call them soon because they might still be interested in buying and would have the most relevant/fresh feedback to give. Using my suggest call script, the store owner discovered the reason the customer didn’t complete their purchase was because they wanted a complimentary product too, and didn’t want to buy (Product A) without that (Product B). The problem was the store actually sold (Product B) but the searching customer never found it. Not only did we recover the sale (with the up-sell) but this gave the owner the idea to feature the product on the homepage of the site. That small feedback-driven optimization ended up increasing the average checkout value. Turns out others buyers also wanted (Product B) too.


That’s just one of the many examples of improvements I’ve helped other stores develop. There is something special about connecting with your customer and putting a real-person (you) between your customer and your business.


Your eyes and ears,

- Scout



Frequently Asked Questions:

Do you contact the customer or do I? My purpose is to enable you to best reach out to the customer because you’re the voice of the business and you need to learn from the feedback. But if I believe I can reach out, for example with my handwritten thank you notes, I will first get your approval.

Don’t people hate being contacted by businesses? Not when you’re reaching out to solve a problem for them. Just make sure you are calling to genuinely listen to them and get feedback to make your store better (the sale is the happy bi-product of you reaching out to build a relationship). As for my handwritten thank you notes, everyone loves those!

I’m too shy to call people. Most of the entrepreneurs I work with are. But building and growing a business goes hand in hand with the entrepreneur’s personal development, mental and emotional growth too. Growth doesn’t visit those who won’t step outside of their comfort zone and practice things they aren’t good at. There is a great book on this by Ryan Holiday, “The Obstacle is the Way.”

What do I say when they pick up? That’s a great problem to have. Luckily I offer an Enterprise version for stores doing more than 50 abandoned carts and thank you notes per day per day. My trained team of scouts make the calls for you. Just email me with the subject “Scout Pro.”


Scout Abandoned Cart Recovery reviews

78 reviews
  1. 5 stars (70 reviews)
  2. 4 stars (2 reviews)
  3. 3 stars (1 review)
  4. 2 stars (2 reviews)
  5. 1 star (3 reviews)

These guys are awesome. Gave support over Skype. Found out if they can improve the app at all.

They really care and practice what they preach.

My conversion rates went from 0.6% to 1.3% using scout

They have made us at least another £1000 a month

Also gave us chance to educate our customers on the best purchasing options to minimize returns

We have had more 5 star reviews because of our service level

Relationship really do equal revenue

Thanks guys keep being awesome

posted

I always laughed when people said you can recover 50% and more of your abandoned sales. I always thought that people will buy OR not. Never in my wildest imagination did I think I could save so many sales until I started using Scout!! Man, you guys rock. I'm saving 60% plus of my sales because people only need some advice or a have a question that you can sort in a couple of seconds to save your sale. Wish I had this years ago already!!

posted

Imagine Abandonment Cart Emails on Steroids with a touch of Class and some personal service that will make your customers come back for more and more. That's Scout For You. Can't run a Shopify Store without it. Did I mention the support is insane good?

posted

Um dos melhores aplicativos desenvolvidos para Shopify, melhorou muito minha conversão de carrinhos abandonados. Parabéns !!!!

posted

Great App and great customer Service. Highly recommended.
Ladies Super Store

posted

This is the perfect app to build real relationships with buyers and prospects. We love it, it is extremely easy to use and helpful increasing the conversion rate on our site. Keep up the great job and thank you for offering this awesome app!

posted

This app is really cool. Personalized attention to interested customers is the best way to close a sale. We close more sales with Scout's alerts. Thank you!

posted

This App does not send messages or emails automatically, it only informs via Facebook messenger the abandoned carts in the store and gives suggestions of what YOU must do ... for me not solve for nothing!!!

posted

Like the Raven app, this app is very useful. It can help me check who had abandoned their carts and I can send an email, call them back, or send them a text message to ask them what help do they need.

This is a must have app. It's also very accessible because you can integrate this with your Facebook Messenger and get automated reports from the Raven chatbot.

Try it. There's no risk. It's free!

posted

A great app that alerts you on facebook when you loose a potential customer. Really helpful

posted
Get
Free

Requirements

Facebook Messengerfree

Support & Sales

How Many Steps Inc.
(833)-600-0071
ai@connectwithscout.com
connectwithscout.com
iubenda.com/privacy-policy/71768489/legal
Get Support

Screenshots

  • Large
  • Thumb
  • Thumb
  • Thumb

Are you a developer? Become a Shopify Developer or submit your app.