Reviews (64)

Overall rating
4.5
Counts per rating level
  • 83% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
August 8, 2025

It quit working. There is no support option. The PIN system is a problem, and we cannot disable it. That means, every 30 days, one must reauthenticate to use the APP. I got it to work partially. No alerts were coming out. I attempted to update the App for our sole sales staff, but it wouldn't accept the phone number. I tried the 833 number for support - I got a buzzing sound. I tried to schedule a call, but the Calendly link does not work. When working with not all the bugs, it would be great. I think the developer quit fixing issues on it.

NetworkTigers
United States
Almost 7 years using the app
Edited July 8, 2024

Hello! I love this app!! Literally what I was looking for :D It sends alerts to your phone whenever a customer abandons their checkout. It's the only app that has this function!

Dania Shinkar
Saudi Arabia
7 days using the app
January 30, 2024

Was great but now is horrible I am deleting it!! Zero help contacting them unlike before when I started using it. It has stopped working completely now.

Organic Chix
United States
Almost 5 years using the app
November 1, 2020

I have been using this app for 4 yrs now and its just amazing.love the reminders about fb messengers on abandon carts, it has helped a lot. Fabulous app.

BONYHUB
United Kingdom
Over 3 years using the app
HMS Commerce replied November 2, 2020

Thanks for the review Shruti. You might be one of the longest using app users we have! It was great speaking on the phone with you and learning that we're accounting for up to 20% of your overall sales. Keep it up!

December 13, 2019

One of the very helpful apps, Just one thing is that it shows some orders or abandoned cart messages very late. Other than that it is a must-have plugin.

OdiKala
India
Over 2 years using the app
HMS Commerce replied December 13, 2019

Thanks for the feedback! We're currently working to improve the speed of alerts now. We attracted a lot more installs than we anticipated the last year and a half and it slowed our servers down a lot. Being a mostly free app, it made it harder to afford the faster processes and the bigger loads. We are planning on upgrading our technology across the board in the coming months so stay tuned! Thanks again for your support, I know you've had our app installed for almost three years now, and we hope to keep you on board for much longer - lots of new exciting features are on their way ;)

February 7, 2018

Hi Folks, you may install this application even without thinking. Best for abandoned cart recovery.
BR//
Vikas Arora

www.TulipSmile.com
www.TinkuBhai.com

Tulip Smile
India
9 months using the app
October 30, 2017

Great app notifies me when I have an abandoned cart and reminds me to call that customer! What a great idea - I never thought to call abandoned cart customers.

Merimari
Canada
11 days using the app
May 19, 2020

This app is really helpful since in my country most people use Whatsapp for everything; so it is a solution to get near (and in an efficiente way) to my customers

OxM.Mx - Orgullo x México
Mexico
About 1 year using the app
April 6, 2020

This is a useful app and is seamless in its integration. I like how simple their apps are compared to some other apps which have too much going on! Thanks guys! Ted

Crokinole Canada - Boards, Accessories, and more!
Canada
12 months using the app
May 14, 2018

Just started working with it and I like it already because it reminds me right away to touch base with customer.
I would give it 5 but I haven't worked with it long enough.

Travelfood Curated Wines
United States
29 days using the app