Reviews (75)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants praise this app for boosting sales by recovering abandoned carts, with some seeing 60-70% recovery rates. It enhances customer relationships through personalized interactions and real-time notifications. The app is easy to use, integrates seamlessly, and supports multiple communication channels. Merchants commend the responsive support team and appreciate the app's free availability, noting significant financial gains and improved conversion rates.
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It quit working. There is no support option. The PIN system is a problem, and we cannot disable it. That means, every 30 days, one must reauthenticate to use the APP. I got it to work partially. No alerts were coming out. I attempted to update the App for our sole sales staff, but it wouldn't accept the phone number. I tried the 833 number for support - I got a buzzing sound. I tried to schedule a call, but the Calendly link does not work. When working with not all the bugs, it would be great. I think the developer quit fixing issues on it.
Really like this app. 5 stars This app help me to se what the customer bought and I can have an after purchase conversation with the customer. Same goes with abandonment carts.
Was great but now is horrible I am deleting it!! Zero help contacting them unlike before when I started using it. It has stopped working completely now.
it doesnt work anymore ??!?!?!? its a shame, it was a pretty good app,...................................
I have been using this app for 4 yrs now and its just amazing.love the reminders about fb messengers on abandon carts, it has helped a lot. Fabulous app.
Thanks for the review Shruti. You might be one of the longest using app users we have! It was great speaking on the phone with you and learning that we're accounting for up to 20% of your overall sales. Keep it up!
Great app helps me to improve my abandon cart rate recovery. I would definitely recommend as a must have to your store.
Hello! I love this app!! Literally what I was looking for :D It sends alerts to your phone whenever a customer abandons their checkout. It's the only app that has this function!
Great app. used it for a long time. timely messages to abandoned checkout does make a difference... thanks
One of the very helpful apps, Just one thing is that it shows some orders or abandoned cart messages very late. Other than that it is a must-have plugin.
Thanks for the feedback! We're currently working to improve the speed of alerts now. We attracted a lot more installs than we anticipated the last year and a half and it slowed our servers down a lot. Being a mostly free app, it made it harder to afford the faster processes and the bigger loads. We are planning on upgrading our technology across the board in the coming months so stay tuned! Thanks again for your support, I know you've had our app installed for almost three years now, and we hope to keep you on board for much longer - lots of new exciting features are on their way ;)
I always laughed when people said you can recover 50% and more of your abandoned sales. I always thought that people will buy OR not. Never in my wildest imagination did I think I could save so many sales until I started using Scout!! Man, you guys rock. I'm saving 60% plus of my sales because people only need some advice or a have a question that you can sort in a couple of seconds to save your sale. Wish I had this years ago already!!
