Reviews (80)

Overall rating
4.5
Counts per rating level
  • 86% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its effective abandoned cart recovery, with some achieving up to 70% recovery rates. They value the personalized follow-ups via calls, SMS, email, WhatsApp, and Facebook Messenger, which enhance sales and customer relationships. The real-time alerts and responsive support team are also praised for their reliability and helpfulness, making it a valuable asset for improving sales and customer engagement.

August 8, 2025

It quit working. There is no support option. The PIN system is a problem, and we cannot disable it. That means, every 30 days, one must reauthenticate to use the APP. I got it to work partially. No alerts were coming out. I attempted to update the App for our sole sales staff, but it wouldn't accept the phone number. I tried the 833 number for support - I got a buzzing sound. I tried to schedule a call, but the Calendly link does not work. When working with not all the bugs, it would be great. I think the developer quit fixing issues on it.

NetworkTigers
United States
Almost 7 years using the app
Edited June 21, 2025

Really like this app. 5 stars This app help me to se what the customer bought and I can have an after purchase conversation with the customer. Same goes with abandonment carts.

Gold Cosmetics & Supplies
United States
Over 6 years using the app
January 30, 2024

Was great but now is horrible I am deleting it!! Zero help contacting them unlike before when I started using it. It has stopped working completely now.

Organic Chix
United States
Almost 5 years using the app
Edited April 19, 2023

it doesnt work anymore ??!?!?!? its a shame, it was a pretty good app,...................................

Stockholm Co.
Mexico
Almost 4 years using the app
November 1, 2020

I have been using this app for 4 yrs now and its just amazing.love the reminders about fb messengers on abandon carts, it has helped a lot. Fabulous app.

BONYHUB
United Kingdom
Over 3 years using the app
HMS Commerce replied November 2, 2020

Thanks for the review Shruti. You might be one of the longest using app users we have! It was great speaking on the phone with you and learning that we're accounting for up to 20% of your overall sales. Keep it up!

December 5, 2020

I used this App to track my sales. It is very useful and effective. Happy to update.
Thank you very much!

goodiese
Israel
Over 3 years using the app
December 2, 2020

Great app helps me to improve my abandon cart rate recovery. I would definitely recommend as a must have to your store.

PureYou Handmade
Canada
Almost 3 years using the app
Edited July 8, 2024

Hello! I love this app!! Literally what I was looking for :D It sends alerts to your phone whenever a customer abandons their checkout. It's the only app that has this function!

Dania Shinkar
Saudi Arabia
7 days using the app
July 20, 2021

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White Lotus
United States
Over 2 years using the app
May 27, 2021

Great app. used it for a long time. timely messages to abandoned checkout does make a difference... thanks

YourDeal India
India
Over 2 years using the app