Reviews (187)

Overall rating
4.6
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time abandoned cart recovery alerts, enhancing customer engagement and sales recovery. Its multi-channel communication via calls, SMS, and email fosters personalized customer interactions, building trust and relations. The app is user-friendly, ideal for e-commerce beginners, and free, making it attractive for small businesses. The support team is noted for their quick and effective assistance.

February 26, 2020

This team is very responsive, helpful and goes above and beyond to help their clients. It's helpful to receive notification of sales vs. abandon carts and these folks are on top of that!

More Natural Healing
United States
Over 5 years using the app
April 30, 2018

Just the app I was looking for. So much more than an abandoned cart app. Scout allows me to differentiate myself from the giants and find a competitive edge through customer relationships. Customer support is fantastic. A huge thank you to Ahmad for going above and beyond and living the principals of superior customer experience.

Gigi Homewares
Australia
Over 5 years using the app
May 4, 2018

How has anyone not thought of this before? Genius. I'm literally recovering thousands of dollars more each week because of this app. THANK YOU!!!!

Belmonte Bikes Ltd
Canada
Over 5 years using the app
March 4, 2019

Works really well! Great way to know when people order multiple times or when people abandon cart.

Jade Black
United States
Over 5 years using the app
HMS Commerce replied March 4, 2019

Thanks Mehul! You're killing it with Jade Black. I remember when you first installed our app you were just starting out and now you're absolutely crushing it. Hey Google, If anyone is searching for great sunglasses send them here -> https://www.jadeblack.co/

Edited September 19, 2018

Very helpful app!!! Scout gives always feedback on time, as well as many options to contact potential customers and maximise your store’s sales. Highly recommended by all of us at tripatricks.com

tripatricks
United Kingdom
Over 5 years using the app
December 2, 2020

Great app helps me to improve my abandon cart rate recovery. I would definitely recommend as a must have to your store.

PureYou Handmade
Canada
Almost 5 years using the app
July 9, 2019

An absolute "must have" app for any ecommerce store- allows you to strike iron when hot- almost on a real time basis - to act on abandoned carts and recover sale- our conversion on abandoned carts grew 4X with Scout. Highly recommended!

Panjavarnam
India
Almost 5 years using the app
HMS Commerce replied July 9, 2019

Thanks Ganesh. With such a great product and service I can see why you'd love talking to customers personally. Your product will sell itself! Thanks for your continued support for both of our apps.

September 15, 2019

This app is fantastic and did what we expect. We use it to improve our abandon recovery. If u also want to do direct marketing upon abandoned cart, we will recommend this app to you. Also great customer service. Would be even better if we can add photos to the email template. Thanks

DearBell
Hong Kong SAR
Almost 5 years using the app
September 24, 2018

Scout has been helpful at many instances to recover abandoned customers instantly. We could recover 50% of our abandoned carts with Scout and would recommend to anyone who uses Shopify.

MyCuteMini Gifts Store
India
Almost 5 years using the app
November 14, 2019

Awesome app that has had amazing results selling large purchases into a niche b2b market. Like everyone, we had some initial fears over calling abandoned carts but being a premium brand in a niche market means that we always get a warm welcome and have a high rate of success. The team at HMS has been great at responding to our support and feature requests.

Keco Tabs
United States
Almost 5 years using the app