Scout CRM (Shop Phone)

Name: Scout CRM (Shop Phone)
Brand: HMS Commerce
Rating: 4.6 (71 reviews)

Pricing: Free plan available
Rating: 4.6 (71)
Developer: HMS Commerce

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Your store's automated personal assistant with actionable alerts.

Customer relationships are your competitive advantage Large retailers and marketplaces will never create a true trusted 1 on 1 relationship with their customers. They will never personally call a VIP customer and say “thank you.” Walmart will never call a large abandoned checkout customer and ask them how they can help them solve their needs. They will always look at customers like numbered transactions and automate every single thing, whereas you look at your customers like assets.

Alerts you who you should call when you need to call them
Abandoned checkouts, VIP & Repeat Customer and Selected Product notifications
Abandoned Checkout & Thank You Emails automation

Languages

English

Works with

Airtable
Android
Gorgias
iPhone
Slack
WhatsApp

Pricing

Choose the plan that best fits your business.

Free

Features

Limit of 100 total Abandoned Checkout Alerts
Email Support
VIP & Repeat Customer Alerts
Follow up & New Customer Alerts

Basic Plan

$9 / month

Features

Free everything, plus
Live Checkout Creation Alerts
Auto Thank You & Abandon Checkout Emails
Unlimited Alerts
Unlimited Members

Pro Plan

$29 / month

Features

Everything in Basic, plus
Low Inventory Alert
Product Purchase Alerts
Tags Alerts
Phone support

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (71)

Overall rating

4.6

Counts per rating level

86% of ratings are 5 stars
61
8% of ratings are 4 stars
6
1% of ratings are 3 stars
1
1% of ratings are 2 stars
1
3% of ratings are 1 stars
2

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.

Feedback submitted

Merchants praise this app for boosting sales by recovering abandoned carts, with some seeing 60-70% recovery rates. It enhances customer relationships through personalized interactions and real-time notifications. The app is easy to use, integrates seamlessly, and supports multiple communication channels. Merchants commend the responsive support team and appreciate the app's free availability, noting significant financial gains and improved conversion rates.

January 30, 2024

Was great but now is horrible I am deleting it!! Zero help contacting them unlike before when I started using it. It has stopped working completely now.

Organic Chix

United States

Almost 5 years using the app