Seal Subscriptions App
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (2,172)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its easy installation and user-friendly interface, ideal for managing subscriptions. They praise the responsive customer support and customization options that enhance subscription management and boost sales. The app includes automated emails and robust backend tools, well-integrated with Shopify. It also adapts to merchant feedback, continuously improving. A free plan offers essential features, providing good value for various business sizes.
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Easy to setup and easy to use.
I have been working with the app for a few months now and it works very well. Although I miss the chat support, the seal team are attentive to the mail and respond super fast. Any doubt I have is solved instantly. Thank you!
Great App, User Friendly
not bad, quick and easy integration
5 Stars. Easy to setup for our candle and diffuser subscriptions. Customers can pause/cancel their own subscriptions and it can use the built-in Shopify Payments checkout, seamless!
Be aware that every time a customer moves house and changes their address, or updates the billing details, the subscription will break, without notifying the seller. The link you can send to the customer to update their billing details does not resolve it.
This is a huge flaw in the app as it creates a lot of friction for the customer, extra work for the seller, and some lost business. I've messaged Seal several times about this, but all they suggest is setting up a new subscription. By that time it's often too late - the customer has either moved on or I have to give them a free product to make up for the inconvenience.
In addition, while their customer support is fast, the quality of the replies is often poor and requires multiple emails going back and forth.
Update 2024-06-27:
It seems that we can't get a hold of you. The issue you mentioned occasionally happens in ShopPay, with the ShopPay payment method when the customer removes their credit card from their ShopPay account, which is why the subscription can't be renewed after the card is removed. Unfortunately, the issue happens at ShopPay and not at our side and we can't control ShopPay's systems and their code. However, we have notified Shopify Support about this issue and we have a ticket open with Shopify Support. If you can get back to us, we can add your case to the ticket, so Shopify can try to resolve it as soon as possible.
Overall, if anyone else is experiencing this issue, please contact us at support@sealsubscriptions.com.
Original reply:
Hi, We are trying to contact you about this issue over the email and phone so we can help you out with this. Can you please reply to our email sent from support@sealsubscriptions.com so we can check what exactly is going on there and resolve the issue for you?
Thank you,
Seal Subscriptions app team
Easy to use features, quick installation
very sharp pricing + and has an api
Suggestion: implement versioning for the api, so it'll easier to anticipate breaking changes in the future?
We've used this for going on a couple of years now and it is so easy to use but still has all the customisation you could want! Customer service is quick and helped us along the way too.
Wow, thank you so much for this great review :)
We are incredibly happy to hear that you are using the app for so long and that you like it :)
Working with you is a pleasure :)
Regards,
Seal Subscriptions app team
Great opting to add super easy as well