Reviews (1,974)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its effective subscription management, which boosts sales and customer satisfaction without any transaction fees. It integrates seamlessly with Shopify, offering extensive customization options that allow merchants to tailor the app to their needs. Customers can easily manage their subscriptions directly. The app is noted for its smooth and reliable performance, and the support team is responsive, often resolving issues quickly and willing to implement feedback-driven customizations. Educational resources further enhance the user experience, making it a valuable tool for businesses offering subscription services.

July 24, 2024

The app works well. Can slow the customer experience a little due to the volume of products we offer the subscription on. Features could be better. We offer discounts depending on how often someone gets a product and when another product is added to the plan, it puts it at full price and doesn't respect the frequency. Many of our customers struggle to manage the plans themselves as products don't add when they do it so there's a lot of manual customer service tickets.

Cosy Cottage Soap
United Kingdom
Over 3 years using the app
Seal Subscriptions replied July 30, 2024

Hi, We have sent you instructions on how to resolve these issues and we are looking forward to hearing back to you about this :) These issues that you described can all be easily resolved, as per the instructions we sent you :)

If anyone else is experiencing issues, please contact us at support@sealsubscriptions.com so we can help you out as soon as possible :)

Best Regards,
Seal Subscriptions app team

August 20, 2024

Hard to use

Native Raw Eats
United States
3 months using the app
Seal Subscriptions replied August 23, 2024

Hi, We have tried to contact you over the email and phone, but it seems that we can't get a hold of you.
We would like to help you out with the app, so we would really appreciate if you can get back to us at support@sealsubscriptions.com so we can help you out :)

If anyone else is reading this: If you find the app hard to use, then please contact us at support@sealsubscriptions.com so we can help you out :)

Best Regards,
Seal Subscriptions app team

August 27, 2024

The app is decent.
But support tends to be slow and no live chat.

Getfish Seafood
Australia
20 days using the app
June 3, 2024

App works great but instructions are not totally clear. In the end it is workable and you can figure it out. No customer support email or chat is very frustrating. Not a fan of this.

Kwik Formulas
United States
24 days using the app
Seal Subscriptions replied June 27, 2024

Hi, We have contact you about this and would be really happy if you can get back to us.

Looking forward to hearing from you.

Best Regards,
Seal Subscriptions app team

July 7, 2024

good

NutriFuel.me
Czechia
About 13 hours using the app
June 2, 2021

This would be an awesome app if we could use our third party payment provider (Authorize.net) for subscription orders. We set it up with the understanding that it worked across other payment providers, including Paypal, sadly, the cart shows the customer that the payment function is broken when they have a subscription item in the cart. No way to collect money for the order unless its Shopify processing.

Elavonne
United States
Almost 3 years using the app
Seal Subscriptions replied June 3, 2021

Hi,
As mentioned, the auto-charging subscriptions can currently only work with Shopify Payments or PayPal Express. This is a limitation that is present on all subscription apps.
However, our Seal Subscriptions app has an option which allows you to use it in recurring invoices mode (where you don't automatically charge your customers). This recurring invoice mode supports all payment methods that you can set up in your shop.

If you have any questions, please contact us at support@sealsubscriptions.com.

Have a great day,
Seal Subscriptions team

November 22, 2022

Great app for our business doing coffee subscriptions!
Just a heads up that some wifi routers may block you from using the app online. We got a new router recently and now have to use the app via cell phone using our data. Customer service was helpful but wish this wasn't a hiccup.

Sunday Silence Coffee Co.
Canada
Almost 2 years using the app
Seal Subscriptions replied December 22, 2022

Hi, I just want to let you know that we have resolved the issue with the router that you have :) This means that you can now access the app through your router again :)

December 29, 2023

Semi easy to navigate. Lots of extra steps though.

The Farm Letters
United States
9 months using the app
December 7, 2020

Works well on the backend, but it doesn't allow for automatic recurring subscriptions which defeats the purpose for us..

Mountain Wild Pet
United States
10 months using the app
November 24, 2020

So far so good, but it asked me to review the app upon saving my first subscription which is pretty annoying. Only had about a minute with it, so I can't justify giving it more than 3 stars as of now.

JavaMaster
United States
11 days using the app