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Im middle of the road here. everything was as expected for us. we had several sales over several months that used Sezzle but we found the % too high plus the 2% shopify took on top. other wise the platform worked perfect and intergraded into the website seamless. we ultimately canceled due to cost.
Thank you for your review and feedback, we’re happy to hear your integration process was seamless! Our Accounts team at accounts@sezzle.com would be happy to discuss your fee rate if you would like to offer us again in the future!
At first glance, Sezzle is great. It's convenient for customers and you can potentially increase your AOV, however, I did the math and the fee on Sezzle orders is 7.6% (that includes the 1% Shopify fee).
Then, when an order gets cancelled, you don't get that fee back, plus they charge a 2% cancellation fee on top of it.
This might be fine if you sell high-profit items, but we simply can't afford this.
I'm sorry, customers, but I'm pulling the plug on Sezzle.
We appreciate you taking the time to share your thoughts. If we can be of any assistance and help review your account, please email our team at accounts@sezzle.com. We'd be happy to take a look and see how we can improve your Sezzle experience.
Worst customer service. The widget wouldn't let me integrate into my theme and they just said sorry we can't help.
I apologize for the issues you are having with your widgets, as I can understand that is frustrating. Please reach out to accounts@sezzle.com and put ATTN: Gene, and we would like to assist further.
Don’t inform users of fees. I signed up several years ago and it was free. Never told they stopped. Really upset at how much I’ve been charged in merchant fees because I don’t sell over a certain amount a month.
Thank you for your review. I understand your concern. We did update our terms in August of 2022 and sent notices via email. I apologize if this notice was missed or did not reach out. For any further questions regarding our terms, please reach out to accounts@sezzle.com. Thank you for your feedback.
I am glad I came to see the reviews. I have been looking into other plans. I didn't realize the changes. I too am deleting the app. It is apparently not small business friendly. :(
Thank you for your review. We would like to assist you with understanding our terms and how we can assist with your store. Please reach out to accounts@sezzle.com.
I do NOT recommend Sezzle to sellers. I canceled an order minutes after the order, which means I don’t have the payout of funds from the order and instead of Sezzle just canceling the order and sending the funds back to her, they took the funds from me, funds I didn’t even receive. And if people don’t use Sezzle on your website, they also take funds from you, how nice.
Thank you for your review. I understand your concern with refunds and would like to assist. I have sent an email on 3/21 explaining why this occurred and that the funds are not lost. If you have any further questions, please reach out to accounts@sezzle.com.
I thought this was a wonderful app. I've used it for at least a year. However, upon updating it due to requirements, I am now notified that my account is frozen due to not having at least $300 worth of orders through this service monthly. That was not mentioned during sign up. I did not receive any information regarding this policy change. Therefore I will be deleting this app and my account. There is no issues with fees, however the proper thing to do would be to notify your customers and not be misleading as if this service is free and fees are charged when used. DISGUSTING business practices!
Thank you for your review! I can understand your concern. There was an update to our terms and a notice was sent in August to inform. I do apologize if this information was missed or did not reach you. If you have any questions or concerns regarding our policies, please reach out to accounts@sezzle.com.
Seems good so far
Thank you for reviewing our product and app! We are glad to hear things are good so far. If there is anything we can do to make your experience even better, please reach out to accounts@sezzle.com.
I could not get this to work at all with my theme and the coding ruined my cart and product pages. Shame because in theory, it's a great idea.
Thank you for your review. I can certainly understand your concern with your widgets. We do have our widget team to help with these concerns and we would like to help you get setup. Please email us at accounts@sezzle.com with the specifics to your issue and we will be happy to assist with this issue.
Thank you for leaving us a 5 star review!