Reviews (143)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly praise this app for its efficiency in streamlining shipping processes, highlighting its time-saving features like batch shipment processing and automatic label generation. The intuitive interface and support for multiple carriers, particularly from Japan, are noted advantages. Users also appreciate the responsive customer support and the ability to fulfill partial orders, making it a critical tool for international shipping. Many plan to use it indefinitely due to its operational benefits.
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Ship&Co is a fantastic app I'm working with for more than 5 years now. They had a few bugs at the beginning, but the team fixed them all and everything is smooth running now. Big recommendation
good
素晴らしいアプリだと思っています。
I have used many shipping apps in the past - but Ship & Co is by far the best, with the most wonderful customer service. 10 stars from me!
とても便利です。
it's good but... their support is just email.
It would be nice if they could clearly put this on their website instead of having a new customer trawl through their website trying to find a solution.
If you have confidence that your email isn't going off into the nether to be ignored it makes you happy - turns out - they DO respond super quick- but I didn't enjoy feeling OMG here we go, no chat, no phone, just a contact form- I was delighted with the help I received btw and this app is a game changer
Thank you for taking the time to leave a review on the Shopify App Store.
We’re sorry to hear that we didn’t meet your expectations, especially in terms of support response time. Could you let us know when we were late to respond? We’d like to investigate the issue and ensure it doesn’t happen again.
Regarding the email you sent on September 19th at 11:53, we replied promptly at 12:03 and followed up again at 21:46 to confirm that the issue with your Shopify order sync had been resolved. If you didn’t receive our replies, could you check your spam folder? It’s possible they were mistakenly filtered.
As for phone support: We used to accept calls, but as a small team, we found ourselves spending hours on the phone, which affected our ability to respond to everyone efficiently. Our data shows that resolving issues via email is usually faster and more effective, especially when we need screenshots or to provide detailed instructions.
That said, we do offer the option to book an online demo or call for new customers. If you have any questions or would like to set up a demo, we’re more than happy to help.
Once again, thank you for your feedback, and we truly value your business.
This app is an absolute must have. The time it saves in creating labels for different shippers has helped to reduce our shipping work by at least 30%, likely much more, since filling out paperwork for international shipments is incredibly tedious.
このアプリは、国際郵便を使う販売者にとって絶対必要です。手間と時間がかかる国際郵便のラベルや関税告知書の作成が自動（しかも国に応じて）です。発送作業の時間は３割以上削減できたと思います。
We have used this app for several years now and it has been very beneficial in saving us time printing shipping labels. Having this one app allows us to print labels to various shipping couriers for our customers worldwide. I'm also very appreciative to the quick English and Japanese support available as well.
Thanks for the wonderful review! We are glad that you are happy with our app and services. Our team will continue to work hard to make shipping task more and more easier for you🚀✨ Cheers!
Very useful app! Works great and save us a ton of time and energy! The team is very reactive when there's a bug.
Thank you so much for your 5-star review. We are more than happy to see you found Ship&co to be useful app for your online shop! In case of any questions, please always feel free to reach out to our customer support team. Happy to help!
We have been using Ship&Co for 2 years now and cannot think of going back to any other solution. The interface is simple & intuitive, and the integrations with other carriers is flawless (many other apps do not keep up with carrier updates causing issues), and in the few cases we had questions, customer support was able to help right away.
We are glad that you are happy with our app. Thanks so much for the 5-stars and for recommending us! 🤩 Our team will continue to work hard to make Ship&co the best solution for you. Best wishes 🎉
