Reviews (154)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and efficient workflows, including real-time inventory updates, efficient picking flow, and streamlined purchase orders. It's praised for its scalability, ability to handle high order volumes, and seamless integration with Shopify. The app's customer service is noted for its responsiveness and effective onboarding. Merchants highlight the app's automation rules, multi-warehouse support, and detailed 3PL billing options as beneficial features. Some merchants have found that the app has simplified their tech stack by replacing multiple apps with one comprehensive solution.

August 26, 2016

We chose ShipHero because we needed an end-to-end solution for managing inventory, all in one place, that could sync with Shopify and also with our own custom stack (through the API). Another requirement we had, is our shipping labels needed to be on the bottom of our invoices, this is not a normal offering of ShipHero, but they offered to implement a custom solution for us which was a lifesaver. The iPad and scanning solution has been great for our warehouse to manage orders and inventory and ensure integrity. Their development team has also worked around the clock for us to implement crucial bug fixes and feature enhancements. If you plan on selling 1000's of units and scaling beyond this is definitely a solution I would recommend.

-Adam Ayers, VP Engineering @ Five Four Group

Newrepublicshoes
United States
Over 1 year using the app
Edited September 23, 2016

Shiphero is a valuable piece of software that is cost effective and flexible. It out performs its competitors that are in the same price tier in almost every category. Additionally, the Shiphero team is great to work with and cares a lot about the product and customer experience.

Shiphero goes above and beyond to work with the Shinesty team, even after hours, to ensure that our fulfillment system is always running at 100%. Definitely some of the best customer support I've ever experienced.

Shinesty
United States
Over 1 year using the app
February 2, 2017

Phenomenal! Allowed us to manage and fulfill all of the orders for our KickStarter campaign with ease!

Nift2
United States
Over 1 year using the app
June 28, 2016

ShipHero team is very responsive and helpful with setting up the product. The live inventory sync between the warehouse and our Shopify sites is awesome! It nearly eliminates our out of stock orders. Also, being able to see the status of each order in real time is great. Highly recommend.

Turnstyle Brands
United States
Over 1 year using the app
September 19, 2019

An excellent tool for our up & coming e-commerce company. Makes for painless inventory management & order fulfillment. Not to mention how accessible & helpful our specialist Matt has been throughout the whole process. Thanks ShipHero!

Cuero.com, LLC
United States
Over 1 year using the app
March 3, 2016

If you're looking for a solution that accurately keeps your inventory, allows fast order processing, makes shipping a seamless process you're looking at the right partner. At www.ThreeBirdNest.com we are a growing online boutique and sell women's fashion apparel and accessories. We were utilizing several different solutions which created many points for errors and lag times on order processing.

Since we have moved over to Ship Hero we ship orders same day, have accurate inventory counts, every item has a location and it's an EASY to use system.

The team is amazing to work with, great support especially in the on boarding process which for us was a lot since we were moving over several different programs into one.

There is way less manual work involved in order processing and we have one place to check for shipments, inventory, processing and orders. Couldn't be happier to give them 5 stars. It really has been a business MUST have for us!

Three Bird Nest
United States
Over 1 year using the app
August 29, 2014

WOW! This app saved the day! Works great, and the customer service is 5 star and so refreshing.

Lenny & Eva
United States
Over 1 year using the app
August 12, 2020

Great app with an outstanding onboarding process and immediate results. Fully recommended.
We're a large Mexican retailer that recently launched its e-commerce. Since launch day the achieved volume was much higher than anticipated. Our legacy systems were incapable of communicating with Shopify, so the picking, packing and shipping was done manually. Errors and late orders were growing out of control.
After we spoke to ShipHero of our situation, we were able to launch the app within a week and completed the onboarding process in less than a month, with extraordinary results. No more picking mistakes or late orders.
We're ready to continue growing.

Waldo's
Mexico
Over 1 year using the app
Edited March 13, 2019

The only true all in one shipping solution available on the market. Really great to prevent any mistakes in shipping. Perfect to optimize picking and cuts down on shipping time.

Bearbottom Clothing
United States
Over 1 year using the app
ShipHero replied March 14, 2019

Robert - your products are awesome (we have a few fans who love your shorts right here on our team) and we're big fans of Bear Bottom (plus it's a fantastic name). Happy to be there to help you grow, looking forward to helping you ship awesome to more customers :)

February 18, 2022

We use the software to organize and manage our warehouse/inventory with barcoded locations and products. The Software is very efficient to use on our iPads and desktop ship stations.It has been a great experience overall with mike being our on-boarding contact he was a pleasure to work with.

316collection
United States
About 1 year using the app
ShipHero replied March 4, 2022

Hello 316collection!
Thank you so much for taking a minute to leave us such a positive review. We're so glad that you're finding the software so easy to work with and that it's making your team more efficient. And we agree that Mike is pretty awesome! Thank you again!