Overall rating
Counts per rating level
  • 89% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its efficient inventory management, shipping, and order fulfillment. It integrates well with Shopify and Amazon, offering accurate multi-channel inventory tracking. Merchants appreciate the barcode scanning feature, automation rules, multi-warehouse support, and user permissions. The customer service is praised for its responsiveness and thorough onboarding. The app can handle high order volumes and scales with business growth, with reporting functions aiding in inventory forecasting and warehouse performance. Minor issues with software updates have been reported but are quickly resolved. Some merchants desire additional features like Android support, advanced reporting analytics, and improved multi-package shipping capabilities.

March 28, 2024

Responded way quicker than I thought! Service was really helpful and easy to follow!

Beautiful Disaster Clothing
United States
8 months using the app
October 18, 2018

Super app makes handling several online stores super easy. Picking and receiving a purchase order is super magical! This app is working very well. Customer service is great.

Need to make better ->

- Not easy to update product data (CSV) - you think that you can update all product data with one CSV download? No that's too easy! There is 3 different CSV needed to download. Update cost, Update inventory value, Update Manufacturer SKU all these are in different places?

- Not easy to make purchase orders (Automatic is not good) Cannot make vendor base limit? System offer to order if you have even one product under the order limit.

- Not easy to make a transfer order -> You really need to remember all product name or SKU? No automatic, no product picture ... it's maybe just easier to call the main warehouse and make the order in a phone. It's funny that you cannot use the purchase order automatic in transfer orders...

But these are a minor things the app is great and fix many problems in the warehouse. I think nowadays we have 0% mistake rate in picking thank Shiphero and of course our warehouse guys!

Almost 3 years using the app
ShipHero replied March 8, 2019

Woohoo! It's a pleasure to work with you and your brilliant team. Noted on the feature suggestions and improvements - we're working hard everyday (we kind live and breath this stuff) to bring more features and improve existing ones. More to come (and we're quite excited!).

February 17, 2016

Seems to work well with my fulfillment center. Friendly & helpful customer service too!

United States
Over 1 year using the app
April 9, 2019

I reached out to shiphero to request a new field in the Automation Rules, to allow us to have a start and stop time and date for offering our customers a free gift with purchase. After contacting a few apps, shiphero was the only one that offered a solution. Now we don't have to manually set this rule!

The Mint Julep Boutique
United States
9 months using the app
ShipHero replied April 9, 2019

Yes! Absolutely happy that addition to the automation options helped - we have a lot more improvements coming which we think you will love. Thank you for the review :)