ShipHero Inventory & Shipping

Best software out there. If you get to work with Mike Azimi for your onboarding then gear up for the best experience of your life.

Great app and service works fluent. after trying multiple tools I am happy I got to this one. worth the pay

My team and I had a seamless transition to Shiphero. I have been able to speed up all my processes to better scale my stores in our new warehouse. Friendly support team really cares about your success. Only complain is that I didn't use it sooner!

I am speaking to all of my fellow Shopify store owners in order to confirm that the hype is real. ShipHero came highly recommended and they have absolutely lived up to their 5-star reputation. ShipHero makes managing the most important aspects of your business efficient and easy while also providing an unbeatable platform to process your daily orders. ShipHero is constantly releasing new and useful features and because it is a cloud-based software, I instantly have access to these new features with no additional fees. If you sell through multiple vendors there is no doubt in my mind that this is the inventory management software for you. Like clockwork throughout the day, ShipHero quickly imports all of our orders from all of our vendors across the web. Most importantly, their customer support is extremely attentive and helpful.

An excellent tool for our up & coming e-commerce company. Makes for painless inventory management & order fulfillment. Not to mention how accessible & helpful our specialist Matt has been throughout the whole process. Thanks ShipHero!

Having used Shipstation, Stitchlabs and several others before ShipHero, I cannot recommend ShipHero more highly.

ShipHero is a complete system for running your ecommerce operation. It is powerful, the system is fast and it's reliable and accurate.

There are a ton of features in ShipHero that we did not expect to find, it's a pretty comprehensive solution.

If you're shipping more than 200 orders a day, you won't find better software to run your Shopify business than ShipHero.

Tried a couple solutions before this and nothing has worked better than ShipHero. It doesn't have as much customization as some other options, but has all of the features you really need. Very easy to learn how to use and train your staff on, and has made our picking and packing process far more accurate. The only thing I wish is that I had started using ShipHero a long time ago.

No free trial like other apps associated to Shopify, so be careful or you will be charged promptly then request for a return.

Super app makes handling several online stores super easy. Picking and receiving a purchase order is super magical! This app is working very well. Customer service is great.

Need to make better ->

- Not easy to update product data (CSV) - you think that you can update all product data with one CSV download? No that's too easy! There is 3 different CSV needed to download. Update cost, Update inventory value, Update Manufacturer SKU all these are in different places?

- Not easy to make purchase orders (Automatic is not good) Cannot make vendor base limit? System offer to order if you have even one product under the order limit.

- Not easy to make a transfer order -> You really need to remember all product name or SKU? No automatic, no product picture ... it's maybe just easier to call the main warehouse and make the order in a phone. It's funny that you cannot use the purchase order automatic in transfer orders...

But these are a minor things the app is great and fix many problems in the warehouse. I think nowadays we have 0% mistake rate in picking thank Shiphero and of course our warehouse guys!

If your store does over $10million a year in revenue, talk to ShipHero. They are the kings.

A few things I love about ShipHero

It's an all-in solution including inventory management, cross-channel syncing, returns management, order management and shipping including built in barcoding and integrations with the shipping carriers.

Scale. ShipHero can handle those sale days when you do 10,000 orders in a day with no sweat. If you go through the list of the 25 largest Shopify stores, several use ShipHero. If you're big, no one can compete with ShipHero.

Reliability. The system works and you don't have to deal with things not working or going slow all the time.

It's powerful. Automation rules, multi warehouse support including routing between multiple of your own facilities and outside 3PLs (those 3PLs have to be using ShipHero, and a ton are). The ability to set permissions for different users. Auditing so you know who did what when. And I'm sure I'm missing a bunch of other points.

The integration with Shopify is awesome, syncing details on returns, refunds, products and order.

And maybe best of all, the team knows their stuff and will get you onboarded and set up.

Thank you for very good customer service!

The service and software they deliver are very good and the best we have seen in the market so far. Unfortunately, were not ready to switch to their system at this time but we will definitely be back as customers at a later date.
Highly recommended to anyone who wants control over their shipments and inventory.

Once again thank you for brilliant follow-up and customer service!

We've been using ShipHero for years. I highly recommend the software, it's powerful and does a great job of managing inventory, purchase orders, orders, returns and is amazing in the warehouse. A+

We have been using Shiphero from circa summer 2017. When we first stumbled upon their app inside of Shopify App Store, our first thought was "finally, an app that promises to address all our everyday problems" with regards to stock syncing and general warehouse management. For the most part this is how it has gone down, and quite honestly, any persisting issues we might be having are due to our delay to adapt to a different workflow.

Our biggest issue before Shiphero was that of syncing our warehouse stock to three, yes three! shopify stores, all selling the same products but each targeting a different market in terms of geolocation and currency. Prior to Shiphero, we had been experiencing major problems with this task alone. Some apps were master of stock only, but then did not have the capacity to sync the full volume of our products. Others were also master of price, but masters of price did not master their slaves sufficiently and other similar problems. Then Shiphero came into play and off went most of those problems. Please note that Shiphero is only master of stock! Master of price was addressed in a different way. To top it off, we are now syncing two warehouses, each hosting around 100.000 variants to three Shopify stores trouble free. The only "problem" we are having in this schema is that the inventory is slow when fetching all those data from Canada (we are located in Greece - more on that later). So if you are looking for an app to do just that, there's no need to read below. Stop here. Install the app, put a smile on your face, and move on with your life and business.

If you need more than just syncing your stock to one, two, three, or more stores, then Shiphero is probably the app you are looking for too. For that job alone it is much cheaper and much more efficient than any other Shopify app out there which we had the bad luck to use. Besides the online dashboard they are also offering an iPod/iPhone app and an iPad app which is promising to do your pickers' and packers' everyday life easier, more productive and more efficient. As much as we wish there was an Android alternative as well, for iDevices are far more costly and not everybody has one, however that comes down to ones adjustability. If you are thinking of using Shiphero read the rest of this paragraph carefully! You will have to purchase the hardware they are suggesting you purchase. All alternatives simply won't work - believe me we tried many! It seems like a matter of bluetooth connection protocols. Standard connection via bluetooth is HID and this replaces your keyboard, which is not what you want. Socket scanners are pricy, but totally worth their money in the long run. They can use a different protocol which appends the scanner to the input methods, the battery lasts forever on a single charge, it's light and quite responsive and you are not expected to have any problems in everyday use with rare exceptions.

When it comes to picking, you will have to create a bin system so that you can assign products to bins and let Shiphero know of all this information. Creating bins, and pairing products to bins in as large a warehouse as ours was A LOT of work, but totally worth it at the end of the day! To put it in plain words, after you've gone through all of that you will be able to give an iPod/iPhone/iPad and a Socket scanner to any arbitary individual (preferably choose one with no prior warehouse working experience), instruct them what is the logic your warehouse is set up and they will be able to go fetch products from your warehouse in minutes! We had to come up with a bin system of our own, to better suit our warehouse, which spans a total of four floors.

Shiphero's workflow is the following: A picker with an iDevice and a barcode scanner sets off towards the warehouse with a cart. The cart is host to a number of totes. One tote is a container of an individual order's products. The picker goes to the warehouse, uses the app to locate an item's exact location, picks and scans the item (heads up: items should have barcodes on them too!), is told what tote to put the item into, places the item and moves on towards the next tote. The picker continues like this and at the end of the picking procedure they will have completed picking an equal number of orders to the number of totes. They are then bringing their cart to an available packer, leave their cart and take the next available cart (with new, empty totes) and set off again. Then the packer can check the items of every tote, can pack the order, can use a scale to weigh the package, can print an invoice from within Shiphero, can also print a shipping voucher from within the app and have an order ready to ship, all this from within the app itself. Amazing!

Now, I used the phrase "the packer can + verb" because, although Shiphero can do all of that, however we are not using all those features ourselves. The reason why we don't is a mixture of not wanting/needing to and not being available to yet. Allow me to explain. Our store, like mentioned above, is located in Greece. Shiphero does not support out of the box connection to any of the most popular local shipping companies in our country and they aren't to blame for that - it makes sense why they don't. Since we already had set up a stand alone software (custom made) for that job before Shiphero, we did not justify the cost and effort of creating a new one, but instead kept on using that alongside Shiphero, and it is working just fine as it is! We are using neither their scale options, nor their invoice printing or shipping voucher printing. We are a very happy Shiphero users team and very satisfied at the value for money ratio!

And now comes the time for the most important part when dealing with external apps. And that is none other than software support! How could I express myself in a way that would suffice to explain how great their support is?! Nicholas, Martin, Yosef, Aaron, Adam, Belen, Amanda, Patti (guys and gals please forgive me if I have forgotten somebody) can be proud of their patience, and customer service skills. Rarely have I needed to contact an app's support department as often as I have done with Shiphero (especially during setting up everything for the first time), and even rarer have I enjoyed such a welcoming response each and every time! To better explain how great their support is, please consider yourselves, how often do you receive emails from an external app's support when you have not contacted them for an extended period of time, only to be asked if you have been experiencing any problems with their app lately, if you have any concerns of suggestions for further improving their produt, and all of that without their promoting any other products of theirs after their expressing their "interest"? Our only "we-wish-for" of ours would be, we wish they offered 24/7 support sooner than not, since their being located in New York and our being located in Greece, sometimes renders communication slower than desired.

So, if you've read this far, you might be asking yourselves "This app sounds like perfect! Is it so good, or is it too good to be true?". In a nutshell, it is pretty good, but, like all things, it is not perfect. If you value a very good product, rich on features, bundled with an awesome support, and are willing to pay little extra for that, then look no further!!!

Konstantinos Sakkas - brands4all.myshopify.com

Nicholas from Shiphero is truly amazing. I'm so thankful for his services and for what he has done. A true blessing and couldn't be happier to have ShipHero in my life!

Thanks again and have a blessed day :)
-James Doyle,
Owner, FREEZINda
www.freezinda.com

If you are looking to fulfill every last need you can think of --- shipping, accurate barcoding with inventory control, returns (THAT UPDATE AND HOLD YOUR INVENTORY--- EEEK), you name it... THIS IS THE program to get.

I have spent MONTHS trying to swing between programs that would give me workarounds to provide simply everything shiphero provides. I cannot go on and on about this company and program enough. Martin and Nicholas are CONSTANTLY working and helping me WHENEVER I need. They go above and beyond, they work out small quirks, help me understand things that I don't quite get, they help me process solve to most efficiently utilize their products to help my business grow and run smoothly. They have a HUGE database of help pages as well that cover nearly every question you can think of.

It's truly the entire package for e-commerce operations to run like they SHOULD. Accurately, speedy and everything connected in ONE location with Shopify. They just GET IT. You aren't talking to bland, vanilla developers who have no idea how things should flow or work in actuality. They GET it. Things make SENSE.

Not only are they extremely responsive, kind and intuitive....they're a riot! They actually have PERSONALITY. Especially that crazy British mess, Nicholas. The entire thing is just an absolute breath of fresh air. I am THRILLED to have this program and work with this company. I simply do not have enough words or time to fully explain the benefits and issues it's solved for my business and employees. We're about to take OFF and expand into a large warehouse. With their help, this transition will be FLAWLESS. As mentioned, I don't have enough good things to say about them. I really don't. There's literally NOTHING that they do not have that I absolutely wish it could. It's the MAC DADDY and I can tell you, if you stick with it, this program and team will make it worth it.

To be 100% genuine here, I think the only thing worth even mentioning that is a bit of an issue is the $99 user fee. When I am hiring part-time help to help pick and pack (literally nothing else) - that is just too expensive. That increases costs a lot and no matter how I slice it and try to make it more economically feasible, I can't quite validate that expense per user. I feel there should be an alternative - such as a part-time user login (that you can track on different days etc).

For example, I have college students that work 2-3 days a week. They are here at different times. But, they work no more than 10 hours a week each. I do not feel that they should have two separate logins. Not everyone in a warehouse works full time.

Otherwise, again --- this is the best program for 8456845 reasons. Truly.

We've been using ShipHero for over 2 years now and we can't imagine running our warehouse without it now.

ShipHero have increased our pick & pack efficiency and allowed us to easily scale and grow our business. Their reporting functions also help us better forecast our inventory needs.

Their support is absolutely amazing - extremely helpful and almost always responding within minutes. I would go as far as saying that ShipHero has the best customer support out of any app or SaaS product we've used.

I would have no hesitation recommending ShipHero to any growing eCommerce business.

We've been using ShipHero for over 6 months and have had a few issues, but their customer service and tech support has always been very responsive and worked us thru any issues. We also like the fact that it updates inventory almost immediately between Shopify and then to our other channels. The iPad app is very useful for doing cycle counts, pick and pack online orders and managing inventory overall. We would highly recommend them to anyone looking for a comprehensive inventory management system for their multi-channel business.

Great app to manage your shipping. It doesn't matter how complicated your set up is, the guys at Shiphero are with you every step of they way !

This is the glue between my sales channels and my warehouse. I was impressed by the automatic shipping confirmation email that includes tracking which is sent through shopify as soon as orders are fulfilled. I didn't even have to configure that. It syncs for free with Xero so now my accounting workflows are automated, too.

ShipHero is a powerful software solution back-end for your e-commerce operations, highly recommended. Whether you are working in popular storefronts like Shopify or on Amazon, the best marketing, the best product, the best stores.. All of it quickly falls apart without integral fulfillment. Efficiently getting product out to customers, handling the organizational overload of multiple e-commerce front ends or hundreds of orders, interfacing with multiple carriers and tiers to keep shipping costs in check, maximizing efficiency in the warehouse, and most of all organization.. ShipHero brings all this and more to the table. Support has been excellent, we needed clarification and a feature change to meet the extensive customization in our e-commerce operations, ShipHero saw the benefit and expanded their API within a day. That kind of attention to detail, initiative and support when combined with an already stellar software product make for an unbeatable combination. Our expanding e-business needs a solid foundation, Shiphero has provided this for us.

Amazing App! Amazing support! This is by far the most efficient shiping and inventory option we have found. Love that you can run from Ipad intergrate barcode scanners for picking. Picking, packing and shipping orders is fast and efficient. It is not uncomon for us to pick, pack and ship orders in less then Three Minutes with the Shiphero System. Maintaining stocking levels, multiple vendors for same SKU, Kits etc are all a breeze.
Ship Hero also has the most responsive tech suport I've ever seen, a model that other vendors should learn from. With over a year of using ShipHerro, I can honestly say it's the most important app we have added to Shopify.

I've used a number of different fulfillment platforms and I can say with absolute certainty that ShipHero is by far the best solution out there. I've been using their software for over a year now and everything from their customer service to their platform upgrades have been absolutely exceptional. If you want a professional solution that's intuitive and scalable with your business look no further.

Excellent software, excellent support. We're tried several shipping solutions, including outsourced and ShipHero is the only one that has worked flawlessly for shipping product.

Stop looking, you found the right one.

Phenomenal! Allowed us to manage and fulfill all of the orders for our KickStarter campaign with ease!

Can't say enough about this place. Awesome folks to deal with. They will get you up and running fast and keep you shipping orders lightning fast. Inventory control across channels is great, and the purchase order system is Uber good. Always improving and adding features, you don't have to worry about becoming obsolete with these guys.

These guys are the best! Important to a system like this is fast help and service to get you up and running, and they deliver better than any other place I've worked with. It will keep your product/orders flowing as expected. Always innovating and improving from user feedback.

Shiphero is a very good operation system.
And they help our shop!
Thank you so much!

We have 2 stores and We sell on Amazon too. We needed an inventory management solution. Shiphero has simplified our workflow. Shiphero is more powerful with an iPad and bluetooth scanner. We don't need paper invoice or packing slip any more.

We chose ShipHero because we needed an end-to-end solution for managing inventory, all in one place, that could sync with Shopify and also with our own custom stack (through the API). Another requirement we had, is our shipping labels needed to be on the bottom of our invoices, this is not a normal offering of ShipHero, but they offered to implement a custom solution for us which was a lifesaver. The iPad and scanning solution has been great for our warehouse to manage orders and inventory and ensure integrity. Their development team has also worked around the clock for us to implement crucial bug fixes and feature enhancements. If you plan on selling 1000's of units and scaling beyond this is definitely a solution I would recommend.

-Adam Ayers, VP Engineering @ Five Four Group

ShipHero team is very responsive and helpful with setting up the product. The live inventory sync between the warehouse and our Shopify sites is awesome! It nearly eliminates our out of stock orders. Also, being able to see the status of each order in real time is great. Highly recommend.

The support at ShipHero has been great and they respond quickly to questions that we have as we get settled in!

We have a very unique business and have explored options that would cost us hundreds of thousands of dollars. But the amazing team at Ship Hero helped us tweak a couple of things and we now have a picking & packing solution that is faster than any machine solution we've been presented and it's completely scalable with our rapid growth. On top of that we're probably only using 30% of the true capability! I would highly recommend Ship Hero to any business needing stock, inventory or shipping management!

I brag about shiphero to everyone! Id highly reccomend it to anyone looking for a really smooth shipping process! The customer service is unlike any other company, they are so responsive and helpful, I feel like they are my good friends because I speak to them like everyday.

Seems to work well with my fulfillment center. Friendly & helpful customer service too!

ShipHero has been a real blessing to our operation and has proven itself to be a real solution to a number of time-consuming issues we've had.

The fundamentals of our warehousing process are:
-picking orders from about 100 SKUs
-determining the most efficient shipping method
-packaging the order

ShipHero was likely not designed for our particular needs, but we found it to be highly adaptable and the customer service was truly top notch. We realized just the other day that it was the first day since we had implemented ShipHero that we had not been in contact with their engineers at some point. This level of customer service is what makes a SaaS product great.

Don't misunderstand this statement: features of ShipHero were behaving exactly as intended. We simply had fairly technical questions about how to adapt ShipHero to our needs and the staff were more than happy to help.

I even had one incident where our company was ready to pay ShipHero engineers to develop a custom modification for us. I had a nice screenshare with Aaron Rubin where he pointed out, in an extremely polite and helpful way, that ShipHero was already solving our issue and no development would be needed.

When I first started looking at developing inventory and restocking strategies for our company, I noted the difficulty in tracking changes in inventory due to our 5 different sales channels. ShipHero immediately resolved this issue by giving us the ability to process fulfillment (and thus inventory) for all of our sales channels.

It helped us wrangle out-of-control international shipping losses before they became a serious issue for our finances.

It increased our fulfillment accuracy to the theoretical maximum level (100% accuracy on the human side) by supporting barcode scans and simplifying the flow of decisions for our shipping employees.

ShipHero was designed with Lean best practices in mind. We now have a shipping process that features a very high work content, with tons of data available in the reports to help us with continuous improvement projects.

We are able to fully train shipping employees in around 2 hours now.

As an E-Commerce business analyst who is obsessed with data-driven business decisions and the tenets of Lean, I wholeheartedly recommend ShipHero!

Ship Hero is one the few best apps out there. Providing the tools needed for a warehouse, actually multiple warehouse.

Their support is just outstanding.

Thanks Team Ship Hero.

We've tried about a half a dozen different systems and have to say that ShipHero is the best out there! Not only is the system a head above the rest, but the support they offer is simply unbeatable. If I could leave 10 stars I would.

We've even become more profitable because of the error prevention system that they have in place. Simply outstanding and highly recommended!

I can't thank Shiphero enough for making my shipping process so seamless.

ShipHero is the ONLY shipping app you should consider. Our productivity has increased and we've never had a picking error! I HIGHLY recommend ShipHero.

Miguel