Overall rating
Counts per rating level
  • 89% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and efficient workflows, including real-time inventory updates, efficient picking flow, and streamlined purchase orders. It's praised for its scalability, ability to handle high order volumes, and seamless integration with Shopify. The app's customer service is noted for its responsiveness and effective onboarding. Merchants highlight the app's automation rules, multi-warehouse support, and detailed 3PL billing options as beneficial features. Some merchants have found that the app has simplified their tech stack by replacing multiple apps with one comprehensive solution.

March 27, 2024

*What do you like best about ShipHero?

Having attentive staff that quickly answers and fixes questions related to their platform. I have had numerous 'issues' and very few ended up requiring extended amounts of time to fix. Most issues are resolved the same day.. I really thank the staff for making Ship Hero an easy product to work with.

* What do you dislike about ShipHero?

Not being able to schedule reports to be be run at a certain time or on demand. In a given day I could download 20 or more reports as we have multiple clients and reporting requirements.

In an ideal world I could kick off a custom job to pull all this data without having to go to each interface, wait while this loads and downloads..

Westport Big & Tall
United States
About 2 years using the app
May 3, 2024

Had a wonderful experience so far with ShipHero. They set up everything super quick and got me to being able to have my inventory tracked and my shipments out! Customer service was top notch! Kyle has been super helpful and responsive. He is very knowledgeable and has been super easy to work with. The system itself very user friendly. I love that I can set up kits within ShipHero without needing to have an extra app in Shopify. I love that I can tell exactly where my inventory goes and it tracks every change! I do wish ( or maybe I haven’t found it) there was an option to see how much inventory was used in the last 30 days. I also love how easy it is to pick and pack orders. Definitely the best system I’ve used so far for warehouse management

Bay Bites
United States
7 months using the app
Edited December 19, 2016

I love Ship Hero. Running the warehouse and managing inventory is soooo much easier with it. They get e-commerce and what we need.

United States
Almost 6 years using the app
Edited March 29, 2018

We've been using ShipHero for years. I highly recommend the software, it's powerful and does a great job of managing inventory, purchase orders, orders, returns and is amazing in the warehouse. A+

Scramble Usa
United States
Almost 5 years using the app
Edited March 14, 2017

Shopify + ShipHero is the best way to run your business, and that's all you need from an operations perspective.

We get
Multi Channel Inventory Management
Purchase Orders
Reporting to help with purchase orders
Returns management
Reports on Inventory Value, Cost of Goods and our Shipping
Awesome mobile apps for working in the warehouse
A reliable service.

If you're looking for the best back-end for Shopify, you found it.

United States
Over 4 years using the app
Edited March 2, 2019

ShipHero is the best software for running an ecommerce business where you ship product. The software has a ton of flexibility. Make sure you take advantage of the onboarding calls and get help with your setup. You need to map your warehouse locations to your Shopify Locations or you'll end up with confusing stock situations. Once you get the setup done, ShipHero is killer.

We got our error rate down to 0.01% and we're faster than ever before on shipping. Receiving is lot easier to track. Returns are awesome.

The automation rules are very powerful, you can automate how you want orders handled based on dozes of criteria.

10/10 would recommend.

United Kingdom
About 4 years using the app
February 21, 2014

ShipHero is the ONLY shipping app you should consider. Our productivity has increased and we've never had a picking error! I HIGHLY recommend ShipHero.


United States
Over 3 years using the app
May 23, 2015

Ship Hero is one the few best apps out there. Providing the tools needed for a warehouse, actually multiple warehouse.

Their support is just outstanding.

Thanks Team Ship Hero.

Bikes + Life
United States
Almost 2 years using the app
August 29, 2014

WOW! This app saved the day! Works great, and the customer service is 5 star and so refreshing.

Lenny & Eva
United States
Over 1 year using the app
August 12, 2014

I can't thank Shiphero enough for making my shipping process so seamless.

pastiche nyc
United States
9 months using the app