Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its efficient inventory management, shipping, and order fulfillment. It integrates well with Shopify and Amazon, offering accurate multi-channel inventory tracking. Merchants appreciate the barcode scanning feature, automation rules, multi-warehouse support, and user permissions. The customer service is praised for its responsiveness and thorough onboarding. The app can handle high order volumes and scales with business growth, with reporting functions aiding in inventory forecasting and warehouse performance. Minor issues with software updates have been reported but are quickly resolved. Some merchants desire additional features like Android support, advanced reporting analytics, and improved multi-package shipping capabilities.

March 27, 2024

*What do you like best about ShipHero?

Having attentive staff that quickly answers and fixes questions related to their platform. I have had numerous 'issues' and very few ended up requiring extended amounts of time to fix. Most issues are resolved the same day.. I really thank the staff for making Ship Hero an easy product to work with.

* What do you dislike about ShipHero?

Not being able to schedule reports to be be run at a certain time or on demand. In a given day I could download 20 or more reports as we have multiple clients and reporting requirements.

In an ideal world I could kick off a custom job to pull all this data without having to go to each interface, wait while this loads and downloads..

Westport Big & Tall
United States
About 2 years using the app
November 13, 2023

Our company just finish on-boarding with Alissa who is the Senior Solutions Specialist. She is an all-star! We have gone through on-boarding with other programs that our company used previously and this is by far the best experience that we have ever had. Alissa is very knowledgeable, patient and genuinely kind. We were sad once our on-boarding process ended because we wish that we could continue working with her!

Ship Hero has been the best system that we've been able to find for our company. Alias mapping SKUs, assembly bundles and other kits have been a breeze to set up and manage. Dynamic inventory has been a huge change to our system but it has truly helped us grow and track inventory more efficiently. Integrations with Amazon and Shopify work very well. Inventory adjustments push almost instantaneously to our sales channels. We are very happy with our experience so far. We only wish that Ship Hero had a manufacturing function so that we could use the program for all of our needs!

Poppy & Pout Wholesale
United States
3 months using the app
Edited December 19, 2016

I love Ship Hero. Running the warehouse and managing inventory is soooo much easier with it. They get e-commerce and what we need.

Invertedgear
United States
Almost 6 years using the app
Edited March 29, 2018

We've been using ShipHero for years. I highly recommend the software, it's powerful and does a great job of managing inventory, purchase orders, orders, returns and is amazing in the warehouse. A+

Scramble Usa
United States
Almost 5 years using the app
Edited March 14, 2017

Shopify + ShipHero is the best way to run your business, and that's all you need from an operations perspective.

We get
Shipping
Multi Channel Inventory Management
Purchase Orders
Reporting to help with purchase orders
Returns management
Reports on Inventory Value, Cost of Goods and our Shipping
Awesome mobile apps for working in the warehouse
A reliable service.

If you're looking for the best back-end for Shopify, you found it.

Tapcancerout
United States
Over 4 years using the app
Edited March 2, 2019

ShipHero is the best software for running an ecommerce business where you ship product. The software has a ton of flexibility. Make sure you take advantage of the onboarding calls and get help with your setup. You need to map your warehouse locations to your Shopify Locations or you'll end up with confusing stock situations. Once you get the setup done, ShipHero is killer.

We got our error rate down to 0.01% and we're faster than ever before on shipping. Receiving is lot easier to track. Returns are awesome.

The automation rules are very powerful, you can automate how you want orders handled based on dozes of criteria.

10/10 would recommend.

Rollmoreuk
United Kingdom
About 4 years using the app
February 21, 2014

ShipHero is the ONLY shipping app you should consider. Our productivity has increased and we've never had a picking error! I HIGHLY recommend ShipHero.

Miguel

SwimtoWin.com
United States
Over 3 years using the app
August 29, 2014

WOW! This app saved the day! Works great, and the customer service is 5 star and so refreshing.

Lenny & Eva
United States
Over 1 year using the app
August 12, 2014

I can't thank Shiphero enough for making my shipping process so seamless.

pastiche nyc
United States
9 months using the app
February 18, 2015

I can't tell you how nice it is to be able to streamline shipping. The developers at shiphero have put in a ton of time to make sure shiphero works the way I need it to..

Can't recommend enough

Fortune Cookie Soap
United States
3 months using the app