Shipmondo , 25 reviews
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I have enjoyed using Shipmondo, however they made updates in 2023 that have broken the integration between Shipmondo and Postnord.
I'm unable to print out shipping labels using the desktop or web app because only less than half the label gets printed. I now have to manually download every shipping label to print it.
The customs forms are also broken if you have a shipment with lots of line items. A CN22 form with more than 6 line items starts to have the text overlap each other and becomes unreadable. A CN23 form only shows the first 5 lines.
I've contacted Shipmondo multiple times about these problems and have tried to work with their IT, only to be told that they would "get back to me." It's been about 2 months now and they still continue to be evasive and dismissive about the problems I'm experiencing.
I've begun to look for a new shipping service, but would much rather that they fix these problems because I liked Shipmondo otherwise.
Edited: The first 5 lines of a CN23 form show (not 4)
Hello Birdie Tam,
We were disappointed to receive your negative review of our Shopify app. However, we would like to clarify that your review seems to be unrelated to the app itself.
We recently transitioned to an API integration with PostNord, which means that the issues you are experiencing are not related to Shipmondo. It is the carrier who generates both the labels and the CN22 and CN23 documents.
Please know that we are taking your concerns seriously and are actively in dialogue with the carrier to find a solution to this issue. Regrettably, we are currently unable to manage the documents ourselves, but we are eager to offer our customers the best possible service and are working diligently to resolve this matter.
Thank you for reaching out to us. If you have any further questions or concerns, please don't hesitate to contact us.
Best regards,
Hung from Shipmondo
Very bad experience.
Misleading customer service.
After we made the decision to change shipmondo to something else. While the change of system Shipmondo closed down our account without any warning - we lost a lot of money..
Can't recommend shipmondo to anyone.
Dear animondo.dk,
I can see that a warning email regarding excessive use of our delivery checkout for Shopify was sent to you on the 16 February 2023.
This was due to you not being an active user at Shipmondo despite using our Shopify App.
In this email, we made you aware that the access would be closed within 7 days, but we actually gave you 14, and the access was closed on 3 March 2023.
Therefore we don’t understand or feel that your comment about us closing your access down without warning is true or fair.
/Jelena from Shipmondo
Tried to use Shipmondo as a TA system for DB Schenker and paid to connect to my own agreement.
Once it was connected they told me I can only use this courier in one country as they did not set up their system to support label printing for other countries.
Wasted my time and money on trying to use their services which doesn't work properly.
This is an amazing app! But you have to know what the app is intended to do.
The app makes it possible to link the shopify store to the shipping companies so you can manage the orders and print the shipping lables from the differnt carriers, from one place! The support is really good. Sometimes it can take 15-20 minutes before they answer the phone, but when they do they always help out.
worst server in the world, nobody cares about you when it comes to just activating the app. not worth using. no help
Hi "maratusso",
I'm sorry to hear that you're dissatisfied with our service.
To be honest I'm not quite sure what the issue is.
I can only see that you've had dialogue with my colleagues that have helped you in setting up your integration to Shipmondo,
and I can see that the two integrations you have are up and running on your Shipmondo account.
I would love to hear more about your your issues with Shipmondo and If you'd like to share, please drop me an email at jh@shipmondo.com
Looking forward to hearing from you.
Mvh. Jelena