Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
November 8, 2021

This app worked perfectly for our site and I highly recommend them! There are no limits to how many zip codes you can add to validate against, which was perfect since we have a massive list... The customer support is amazing also! We reached out to support for a specific issue and they made in-app changes to the code that suited our specific Shopify cart functionality. They also added in some custom code that I requested without any hesitation. Super accommodating and 10/10 would recommend :)

Brothers Gerard Baking Co.
United States
10 days using the app
December 3, 2021

Support is very responsive and developer-friendly, meaning you can ask several technical questions and they can help you. Very pleased with the results!

basegreens
United States
9 days using the app
November 26, 2020

Found this app after searching quite a bit for our specific need. Easy to install and the the app developers have been very helpful and proactive in guiding us, as well as making the customisations that would work for us perfectly. Thank you!

Be Thoughtful - A byFaith Trading Enterprise
India
5 days using the app
Edited April 13, 2021

Great support ! by chat and by meeting , also the application has a very friendly use.
Nevertheless after making the first purchase they lack of response in terms of support.

Ayo tu mercado local.
Mexico
2 months using the app
Shop Sappers replied March 2, 2021

Thank you for the great, short and sweet review.
Your review is surely helpful and shows lots of love 💖💖💖
Don't hesitate to contact us for any support.

Good Luck with sales 👍

August 19, 2020

App does exactly what it says. I can inform my customers if we cannot deliver to them! Plus the customer service is incredible! Live chat and if there are any changes I require they sort it out for you! Brilliant!! Thank you!

Roebridge Foods
United Kingdom
1 day using the app
October 29, 2021

I'm still in my free trial period but so far this app is doing everything it needs to do. The support in getting set up is great. The bubble at the bottom that allows users to pull up the zip checker on their own was originally overlapping with my Shopify inbox bubble, but I was able to move Shopify inbox to the left and now they sit perfectly together in the site. I recommend this one for sure! It was the only one I could find that allows a user to check their zip before they get to the product and cart pages, which is what I needed. You don't want to be filling your cart and then realizing the company doesn't ship to you. Well done shopsappers!

Mary's Muffins Oakville
Canada
1 day using the app
September 24, 2021

I've been trying to contact support for weeks and this week the app stopped working, I can't edit anything, we have customers from new areas that we want to add to the list of zip codes but the app doesn't work. We are losing customers!

Alacena de Mónica
Mexico
30 days using the app
Shop Sappers replied January 19, 2022

We're really sorry to hear of the difficulties you've had with our app.
This definitely doesn't sound like the service we try to provide to our merchants.
As you can see on other reviews, we are known for taking ownership and caring deeply about our merchants.

It was an uncommon instance from our hosting service provider.

We tried contacting you multiple times after this instance, we got bounced email from sugerencias@alacenademonica.com.
We tried other two emails as well, we didn't hear back. Probably they too not delivered/in contact?
Hopefully you can read here this after months of our email follow up.

Our apologies again for the inconvenience caused 😞.
We can't fix the past but we would love to make things right if you give us another chance.

January 12, 2022

This app is the best zip code checker app with the best support! The support is first class, they have live chat and help to resolve any issue you might have very quickly. It works with zip codes that have letters as well as numbers (like in the UK). It also works for partial zip codes (e.g. NW2) as well as the full code (e.g. NW2 6PP) so if a customer only types the first part it will still works. Other apps don't support this feature. Definitely a recommended app!

Bare Fruit
United Kingdom
About 5 hours using the app
Shop Sappers replied January 19, 2022

Thanks Ben for taking the time to write such a great detailed review!. 🔥🔥🔥
Your review on how happy you are with UK zip codes and partial match zip code shows us we're on the right track!
We support all country zip codes/postcodes/pincodes.

Thanks again for the detailed review and for being such a great customer.
We're here if you need anything in future.
Good luck with sales 🍀

February 4, 2022

This app deserves a Five Star but I was very disappointed when I found out that I could only apply rules at the product level instead of at the collection level. I would think I should be able to add a collection else it will be too much manual work to continue to update the rules with each new product.

Carabarn
United States
About 11 hours using the app