Reviews (18)
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Lack of Customer service - this is constant is a FAIL. EVERY time you have to wait for ages to get their response, no matter how small or big the issue. We can't carry on like this and we have decided to look for another solution. Please BE AWARE! for 40 dollars per month I think II deserve much better support!
Hi Matt,
Here's Carrick from Sales Box ‑ Shipping & Offers Support Team and we are so sorry for your bad experience with us.
For the bad support from my agent, I personally talked directly to them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation.
As I have checked your case, my colleague is supporting your case, please kindly check their response and let them know if you need further support.
Regards,
Carrick
Sales Box ‑ Shipping & Offers Support Team
Don't believe I was paid so much money for this trash app and they want now to us to pay more money because we changed the Shopify billing.
What a joke
Hi Balardi,
Here's David from Sales Box ‑ Shipping & Offers Support Team and we're deeply sorry for this inconvenience
To make it clear about our pricing, the price of Premium plan will be based on your Shopify plan
- Basic Shopify plan: $19/month
- Professional Shopify plan: $29/month
- Advanced Shopify plan: $39/month
- Plus Shopify plan: $59/month
In addition, we have an published article about our pricing plan in details, you can refer to it. We have seen that our colleague has sent you follow-up email, please let them know if you need further support.
Looking forward to hearing from you soon.
Regards,
David
Sales Box ‑ Shipping & Offers Support Team
I changed theme and plug in went missing. I added a staff account from the developers and they changed the code.
Hi there,
I'm Anna from Sales Box ‑ Shipping & Offers Support Team. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Sales Box. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Sales Box, but also other FireApps applications and e-commerce tips which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Anna
Sales Box ‑ Shipping & Offers Support Team
The App is not working during the weekends, support is low so no one can fix the issue until weekend ends and then it start working and there is nothing to fix. And this happens every weekend. Waste of time waste of money and customers......
Hi there,
This is Lynn from FireApps Customer Support team, and we are sincerely sorry for the trouble you met.
Due to an unexpected server problem and limited development resource during weekend, it took more time to troubleshoot the issue.
However, this problem is solved now, and I hope you can give our app another chance to serve you in the best way as it was in the past.
Look forward to hearing your reply.
Regards,
Lynn
Es una excelente app sin embargo, demora mucho en cargar, sería ideal pueda cargas todos mis productos sin problemas.
Hi there,
This is Johnson from Sales Box ‑ Shipping & Offers Support Team. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Johnson
Sales Box ‑ Shipping & Offers Support Team
Love it! Useful App and fantastic service. Solved all my problems within 24 hours!
Recommending for all shopify-stores, gives clearing information about shipping time for your costumers.
Hi there,
I'm Anna from Sales Box ‑ Shipping & Offers Support Team. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Sales Box. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Sales Box, but also other FireApps applications and e-commerce tips which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Anna
Sales Box ‑ Shipping & Offers Support Team
Fantastic app helped a lot in boosting customer offers , sufficient needs to maintain customer interest. Very happy with this app
Hi there,
Here's Lynn from Sales Box ‑ Shipping & Offers Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Lynn
Sales Box ‑ Shipping & Offers Support Team
It works great, I love it. it is good free even ..............................................................................................................
Hi there,
This is Johnson from Sales Box ‑ Shipping & Offers Support Team. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Johnson
Sales Box ‑ Shipping & Offers Support Team
good app that works on my store, increases conversion rate i hope we'll see http://palatialpetals.com
the new update of an app crashed my store as well. I had my store off for 1 hour until finally find a way to fix it. support apparently is off in different time zone, and haven't tested the app before they launched it live.
Dear Gytis,
I'm Kate from FireApps Customer Support team, and I am very sorry for the inconvenience caused to your store.
Because there is an active chat you have opened currently, I am going to work with you directly on it for faster response.
Look forward to hearing from you at the soonest.
Best Regards,
Kate
