Reviews (1,056)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex shipping requirements, reducing cart abandonment with customizable rates for different products and regions. Its AI-based packing algorithm efficiently calculates accurate shipping costs. The user-friendly interface and responsive support team, accessible via chat and email, are also highly praised for their quick problem resolution and setup assistance. This makes it a top choice for merchants with intricate shipping needs.

July 8, 2022

Siva was amazing! Siva helped us to set up our very specific rates, we could not have done it without his help. Thank you for all your help

Reef Supplies Canada
Canada
About 3 hours using the app
June 24, 2023

Ich habe eine Versand APP benötigt und bin auf diese gestoßen. Ich habe Hilfe beim aufsetzen gebraucht und ich muss sagen der Support ist 1A. Rahul hat mir bei allen Steps geholfen und ich werde langfristiger Benutzer dieser APP sein. Danke

Poolzone
Austria
About 3 hours using the app
Logbase replied June 30, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

August 9, 2023

Siva was really helpful with setting me up with my shipping requirements, he spent extra time with me to make sure my items where ready for shipping

Antiques Yeah
Australia
About 3 hours using the app
Logbase replied August 11, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

September 19, 2022

Thanks so much - great app and amazing customer service from Janani! Looking forward to using other features in future.

Cupcake Sweeties
New Zealand
About 3 hours using the app
March 5, 2022

Siva was very helpful and professional! He set-up the complete shipping system and was very understanding. Thanks Siva

Artson Fashion
Belgium
About 3 hours using the app
May 23, 2022

I used this app & it was very helpful & the perfect thing is the support team they were very supportive, quick friendly.
I really recommend this app.

Wonder Beauties
Iraq
About 2 hours using the app
December 22, 2022

Love Agent Rahul. He was very helpful and The wight Base Shipping Issue was resolved for me. Love it..

howsthatpossible
United States
About 2 hours using the app
May 27, 2022

I used their app to calculate our own shipping based on cart qty. Customer service through chat was very helpful in setting up.

shophogeye
United States
About 2 hours using the app
September 18, 2023

The support was very helpful and they always answer within seconds. Many thanks to Dhana which sorted out the issue in no time!

T-mex Limited
United Kingdom
About 2 hours using the app
Logbase replied September 19, 2023

We're delighted to hear about your excellent experience with us, and your positive feedback is greatly appreciated. If you require any further assistance or have additional inquiries, please feel free to contact us. We eagerly anticipate the opportunity to serve you once more in the future.

May 15, 2024

The app has a clean, well organised interface, making it really easy to use.

The app development team are easy to contact and the level of support is fantastic.

Thank you!

ShielderChassis
United Kingdom
About 1 hour using the app
Logbase replied May 20, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.