Reviews (1,088)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its smart packing algorithm that optimizes shipping logistics and costs. It supports complex shipping rules, including customization by postal codes, and features a user-friendly interface that syncs products easily. The app is also noted for its excellent customer support via live chat, email, and Zoom, with staff skilled in setup and troubleshooting. Merchants recommend it for its flexibility and reliable shipping solutions.
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Super happy with this app and the customer support. Nithish helped me resolve a shipping rate issue in just a few minutes. He was very professional and polite. Highly recommended!
Vignesh was very helpful, walked me through each step to get all the proper settings situated so we could offer calculated rates to customers in Alaska, Hawaii and Puerto Rico. Thank you!
Deepan was a fantastic help - he immediately jumped on a Zoom call and helped with a small configuration to get our shipping rules working perfectly! ShipX is very easy to use and configure and meets our shipping calculation needs. I highly recommend ShipX and Deepan!
Deepan was an amazing help! He assisted us with setting up and optimizing our shipping system in Shopify and knew all the right tweaks to make everything work smoothly. Thanks to his expertise, our shipping is now fully up and running without any issues. Knowledgeable, efficient, and a pleasure to work with.
Deepan was attentive, and provided us with a great solution for our local pickup. We have a complex shipping system and we were able to work around some challenges over one call!
So far so good, I have been using the app to set up our shipping rates and it is working as desired. There is definitely a bit of a learning curve, and I had some questions but I was able to get support from Vignesh and he helped me out right away.
Excellent Support from Durkesh – Highly Recommended
I had a great experience with Durkesh from the ShipX (ShopX) App Support team. He is very knowledgeable and has a strong understanding of restricted areas and different shipping rate rules.
He explained everything clearly and helped configure the app exactly according to our requirements. The support was excellent, and I really appreciated that the team allows Zoom meeting calls, which made solving issues much faster and easier.
The app itself is very good, and with Durkesh’s help, we successfully resolved all our issues. Now our shipping rates are working perfectly and coming correctly from the ShipX app.
Highly recommended app and support team!
Had an issue with one of the rates we had set up and could't figure out how to fix it - used the online chat and Durkesh was quickly able to fix the error we were having. Really pleased with the app and the customer service
The BEST CUSTOMER SERVICE on Shopify by far!!!
Available, professional and always kind
Thank you.
Great tech support. This app helps you solving common problems with different postcode rates. It's a difficult area to do it on your own, but with the invaluable help of Nithish Kumar I'm getting close to a solution. Thank you Nithish!