Reviews (959)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping needs, praising its ability to customize rates by region, product dimensions, and vendor rules. It's especially useful for international shipping with tiered rates. The user-friendly interface and exceptional support team, known for their responsiveness and effective problem-solving, are frequently highlighted. Merchants appreciate the enhanced shipping transparency and customization, improving the customer shopping experience.

November 25, 2024

Confusing, but it works very well once set up.

And the support is phenomenal. They will help you setup for any scenario you could think of.

Sportova
United States
About 1 year using the app
Logbase replied November 26, 2024

Thank you so much for the wonderful review! It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you.

October 16, 2024

Shipping Rates — Shipeasy has been an excellent addition to our business. The flexibility it offers for customizing shipping rates is impressive, and the support team is incredibly efficient and helpful. A special thanks to Vinduja, who assisted us with setting up specific scenarios and adjusting rates for different zones and product tags. Vinduja was always available to provide quick and effective solutions.

The system is easy to use, and the customization options have allowed us to offer a clearer and more transparent shipping experience for our customers. I highly recommend this app to any store that needs advanced shipping rate management!

Pack Ship Mail Supplies
United States
3 months using the app
Logbase replied October 21, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

October 8, 2024

This app is brilliant! We have quite complicated carriage as we have several different warehouses, each with its own carriage charges for different post codes. We also have to combine shipping carriages and calculate pallets costs. This app allows us to do all this accurately, in a very straight forward logical way. We had a glitch where it stopped working but their customer service replied and helped straight away - turned out to be a shopify problem but they helped us get up and running again in minutes. We were very impressed with their level of service. Cannot recommend highly enough.

GAPS Water Treatment
United Kingdom
2 months using the app
Logbase replied October 9, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

November 19, 2024

The app works great, but it can be complicated to use at first. Customer support (Janani) is excellent. She walked me through how to use the app and helped me set up what I needed. Great service. I highly recommend the app!

Zencrafthouse
United States
8 months using the app
September 23, 2024

I can't thank Vignesh enough for his exceptional support in resolving all my complex issues. He was incredibly patient, guiding me step-by-step through each solution, and took the time to clearly explain how to set everything up in Shopify and the app to achieve exactly what I needed. His expertise and thorough explanations made the entire process so much easier to understand.

This app has been a game-changer for my store, especially in optimizing our shipping settings. It has streamlined our operations and made our day-to-day tasks much more manageable. Highly recommend both the app and the outstanding support that comes with it!

Enviro Flex Pack
United States
2 months using the app
Logbase replied October 8, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

November 7, 2024

I really like the service given by Vignesh and what took us a day to solve with his help sorted within a minute. Thanks!

Green Cricket
Canada
5 months using the app
Edited November 26, 2024

Vignesh just created a shipping scenario that had to be set up for one product line only. He did it with easy and he was great to work with. This is a great shipping app and customer support is awesome.

Organic Stores, Inc.
United States
About 1 month using the app
November 5, 2024

Customer support is always amazing, especially Vignesh!

The Ross Art Group
United States
Almost 3 years using the app
October 7, 2024

Barath did a great job figuring out the issue and he got the problem fixed very quickly. I really appreciated the timely manor he got things working.

PATH Water
United States
5 months using the app
Logbase replied October 9, 2024

Thank you for rating our app. We are happy to hear about your positive experience with our product and service.

October 9, 2024

We manage several Shopify stores that require advanced shipping rules based on geography. Some are regionally restricted goods, others are variable due to regional licensing agreements. Additionally, we offer several tiers of local delivery. Shipeasy is exactly what we needed!

A special call out to the great support offered by Rajkumar over telephone consultation. True 10/10 support, incredibly helpful and readily available. Timely assistance, with dedicated follow-up. I encourage all users to book a free consultation upon installation.

True North Vapor
Canada
13 days using the app
Logbase replied October 14, 2024

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.