Reviews (1,052)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex shipping requirements, reducing cart abandonment with customizable rates for different products and regions. Its AI-based packing algorithm efficiently calculates accurate shipping costs. The user-friendly interface and responsive support team, accessible via chat and email, are also highly praised for their quick problem resolution and setup assistance. This makes it a top choice for merchants with intricate shipping needs.

Edited December 30, 2024

Upgrading from 3 star to 4 star.
Siva provided a superb service recovery. He took the time to understand the issue, had a comprehensive knowledge of the product and his trouble shooting was spot on. PickEasy was not passing the data consistently to ShipEasy. Resolution is to either turn off the PickEasy to ShipEasy integration. Or leave it on and activate the default shipping rate.
This was a ...

UrbanFindr
Singapore
16 days using the app
Edited February 4, 2025

Vignesh was very patient and helpful. There was some confusion about different item types but he let me take as much time as I needed.

I don't feel the rates were explained clearly. At first, he said "you won't pay the extra $20/month if you change your Shopify plan". But then, he didn't make it clear that when I activated Logbase, I would need to then pay a different $20/month.

Dry Humor Drinks
Canada
5 days using the app
Logbase replied February 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

November 15, 2024

We’ve been using the Shipeasy app for over a year now, and it’s been an absolute lifesaver for managing our shipping requirements on Shopify. The app is super intuitive, and customizing shipping grids for different products and regions couldn’t be easier.

Shoutout to Barath from their support team! He’s incredibly knowledgeable and quick to respond.

If you’re looking for a shipping solution that ...

Snuggle Bugz
Canada
Over 1 year using the app
November 28, 2024

excellent customer service

USShoppingSOS
United States
Over 2 years using the app
March 26, 2024

it was one of the easiest and kindest ways to get help. Jenifer was very kind and helpful, I would definitely chat again if I encounter any issues

AllBuys
Lebanon
13 days using the app
December 1, 2022

This app has been super beneficial for our more complex shipping rules. I had a support request and was surprised at how incredibly helpful their support team was. Not only did Siva on their support team solve my issue, but they helped educate me further on how to use their app. I recommend anyone getting this app to schedule a zoom meeting and let them show you around because just know all of ...

Tommy Car Wash Systems
United States
About 1 year using the app
Logbase replied December 1, 2022

Thank you for your feedback. We are already working on video based user guides and we will be releasing them by the end of this year. We have not updated the current user ...

March 9, 2022

Customer Service is really good! Unfortunately we also needed them since some parts of the app are not completely logic in my opinion. However, if you get stuck, they take their time and help you out. Recommend!

polyola
France
About 1 year using the app
January 26, 2022

I used this app to set up remote area surcharge based on psotal codes within the EU. The set up was a bit complicated but the support was great They where very responsive. There was some issues when setting it up thats why i didn't give 5 stars but the service seems to work well and the support guys fixed the issues as soon as they could.

Studio.K .com
Sweden
11 months using the app
February 6, 2022

The app has all the features you will ever need and customer support is very fast and helpful.......

ZettSports
Australia
8 months using the app
March 1, 2024

The app seems ok, I am still in testing mode. Jennifer was helpful on a free zoom call to help set things up

The Brew Shed Team
Australia
4 months using the app