Overall rating
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, accurate shipping calculations, and easy integration with Shopify. They value its customizable shipping rates and cost-effective shipping option finder. The app is also praised for enhancing the checkout process and improving shipping cost accuracy with a metafields sync feature. The support team is often commended for their exceptional customer service and assistance during setup. It's recommended for those looking to streamline their shipping process and enhance their online shopping experience.

April 11, 2023

You download it and have to do a Zoom call with the company for it to work. I don't even know why it is needed, never experienced that before. I just felt that was weird.

Sauced Up Salsa LLC
United States
7 minutes using the app
Logbase replied April 11, 2023


This is Saravanakumar, CEO at LogBase. I just looked at your review, looks like there has been a misunderstanding. We provide support via chat, email and zoom. These channels are optional again, some of our customers do the setup themselves. Our customers only choose zoom if they have a complex setup and they require us to walk them through the setup. We have sent you an email from connect@logbase.io, please share your queries. We will be glad to assist you.

Have a nice day.

Saravanakumar C.P.

Edited August 9, 2023

WHAT IS GOING ON??? Now it's having problem and we even can't contact anyone to solve this!!! we are losing money man!!!!

United States
Over 1 year using the app
Logbase replied April 12, 2023


This is Siva from Logbase. Apologies for the inconvenience caused to you. We've responded to all your emails with the solution but we're not sure whether they have gone to your spam folder. This issue is due to Shopify's App bridge update and is not related to our app. Please use the link below on a different browser like Microsoft Edge or Safari:

Once loaded in the above browser, our app will function normally in your default browser. If the problem persists, contact us at connect@logbase.io now, and we'll be happy to help you with all your app queries immediately.

Customer Success Team.