Reviews (1,015)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for enhancing shipping efficiency and offering advanced rate customization beyond Shopify's basic options. It adeptly handles complex scenarios like varying rates by product dimensions or multiple warehouse combinations. The app's flexibility in regional and product-specific rate adjustments improves customer satisfaction by ensuring accurate shipping costs. Merchants also praise the intuitive interface and responsive, knowledgeable customer support available via email, chat, and Zoom.

August 20, 2024

Uselsss customer service, couldnt follow the issue or help at all AND to top it off they had another customer join the same call for the first 10mins to ask them to come back later.

sazy.com
United Kingdom
4 days using the app
April 11, 2023

You download it and have to do a Zoom call with the company for it to work. I don't even know why it is needed, never experienced that before. I just felt that was weird.

Sauced Up Salsa LLC
United States
7 minutes using the app
Logbase replied April 11, 2023

Hi,

This is Saravanakumar, CEO at LogBase. I just looked at your review, looks like there has been a misunderstanding. We provide support via chat, email and zoom. These channels are optional again, some of our customers do the setup themselves. Our customers only choose zoom if they have a complex setup and they require us to walk them through the setup. We have sent you an email from connect@logbase.io, please share your queries. We will be glad to assist you.

Have a nice day.

Saravanakumar C.P.