Reviews (1,015)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for enhancing shipping efficiency and offering advanced rate customization beyond Shopify's basic options. It adeptly handles complex scenarios like varying rates by product dimensions or multiple warehouse combinations. The app's flexibility in regional and product-specific rate adjustments improves customer satisfaction by ensuring accurate shipping costs. Merchants also praise the intuitive interface and responsive, knowledgeable customer support available via email, chat, and Zoom.
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Uselsss customer service, couldnt follow the issue or help at all AND to top it off they had another customer join the same call for the first 10mins to ask them to come back later.
You download it and have to do a Zoom call with the company for it to work. I don't even know why it is needed, never experienced that before. I just felt that was weird.
Hi,
This is Saravanakumar, CEO at LogBase. I just looked at your review, looks like there has been a misunderstanding. We provide support via chat, email and zoom. These channels are optional again, some of our customers do the setup themselves. Our customers only choose zoom if they have a complex setup and they require us to walk them through the setup. We have sent you an email from connect@logbase.io, please share your queries. We will be glad to assist you.
Have a nice day.
Saravanakumar C.P.