Reviews (979)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for simplifying complex shipping needs, such as managing multiple warehouses, combined shipping charges, and custom tiered rates. It offers advanced customization options beyond Shopify's basic settings, ideal for handling products from various vendors. The support team is praised for being responsive and providing extensive help through resources like YouTube tutorials and Zoom calls. The integration process is smooth, and issues are resolved quickly, enhancing operational efficiency.

July 1, 2024

We've tried 4 different apps for our shipping settings, because our rates are based on postcodes, this one is the best.
Their customer service is good as well, Janani helped me to solve the problem I have, easy to communicate, and highly recommend to all!

Good Furniture
New Zealand
About 2 years using the app
Logbase replied July 4, 2024

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

August 21, 2024

This app is great in allowing me to set up custom tiered shipping rates for the different product variations I have in my store. I had a couple of issues with the set up of this app but the team went above and beyond in helping me to resolve everything when I spoke to them on the online chat. Wonderful service, I recommend.

OMG KITTY
United Kingdom
2 days using the app
Logbase replied August 26, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

August 26, 2024

Customer Service, Niehash was very helpful! Can see this will help our business greatly.

DreamyMoons EU
Australia
2 days using the app
Logbase replied September 9, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

December 5, 2024

Thanks for help Rajkumar!

ConesOnly
United States
6 days using the app
Logbase replied December 6, 2024

Thank you so much for the wonderful review! It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you.

August 20, 2024

Uselsss customer service, couldnt follow the issue or help at all AND to top it off they had another customer join the same call for the first 10mins to ask them to come back later.

sazy.com
United Kingdom
4 days using the app
October 1, 2024

Janani provided me the superb help today, our life saver.

Medcore Direct
United States
About 14 hours using the app
Logbase replied October 8, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

September 6, 2024

Jenifer helped us to finish our configuration super easy. It works super fine and fast. And it also has great video tutorials

Tu Arrocero
Spain
About 16 hours using the app
Logbase replied September 9, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

October 4, 2024

Barath assisted on setup.

Morales Ltda
Bolivia
17 days using the app
Logbase replied October 8, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

August 23, 2024

Janani was fantastic in her explanation of how the product worked. And also was great when assisting in the setup; particularly in customised rates for different zones.

Thank you !

A Glass of®
Australia
3 days using the app
Logbase replied August 26, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

September 24, 2024

Assistance if very good. w// Durkesh Kumar

CASANOVA PARIS
France
6 months using the app
Logbase replied October 8, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.