Reviews (979)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for simplifying complex shipping needs, such as managing multiple warehouses, combined shipping charges, and custom tiered rates. It offers advanced customization options beyond Shopify's basic settings, ideal for handling products from various vendors. The support team is praised for being responsive and providing extensive help through resources like YouTube tutorials and Zoom calls. The integration process is smooth, and issues are resolved quickly, enhancing operational efficiency.

July 11, 2024

Thank you all at the Shipping Rates app. Special thanks to Siva who helped us with our complicated shipping rate set up. We created all the scenarios together and tested as well.

Thank you!

Roots and Blooms flower shop
United States
9 months using the app
Logbase replied July 19, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

July 29, 2024

Great app and support from Jennifer. Helped a lot from setting up the delivery fee based on products. Help us improve the website experience.

Cozy Furniture & Lifestyle
Canada
23 days using the app
Logbase replied August 1, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

August 9, 2024

Vignesh did an excellent job at onboarding. Helped dramatically in improving customer experience. Thanks!

Nico Spark
Sweden
2 months using the app
Logbase replied August 20, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

Edited September 2, 2024

Vindu thank you very much for your help.

TBG SANDBOX
Australia
25 days using the app
Logbase replied September 9, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

Edited October 7, 2024

Thank you for your much helpful support Vindu & Durkesh!!

e℃
Japan
About 2 months using the app
Logbase replied August 26, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

July 9, 2024

I needed help with setup and was able to quickly book a call with Jenifer. She was very good at walking me through the application setup and ensuring I had everything I needed before ending the call.

Very impressed with the customer service, and so far, the app looks like it will enable me to do everything I need.

Woodbender | UK and International
United Kingdom
3 months using the app
Logbase replied July 19, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

August 15, 2024

Very Great Application and Support, Thanks Durkesh for the support!

Suluz Orchids
India
3 months using the app
Logbase replied August 20, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

September 5, 2024

Siva was amazing at helping me fix my shipping issues with Shopify. I would 100% recommend.

Hooked on a Book
Australia
About 21 hours using the app
Logbase replied September 9, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

December 7, 2024

Jenifer Joys was helpful and professional

Sketchand
Italy
About 8 hours using the app
Logbase replied December 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

August 14, 2024

Jenifer was amazing. So helpful in every step. She made sure every step worked before getting off the call.

Outdoor Dog Supply
United States
About 23 hours using the app
Logbase replied August 20, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.