Reviews (996)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to customize shipping rates based on factors like product type, region, and dimensions, making it ideal for stores with diverse inventories. It features a user-friendly interface and advanced settings that improve upon Shopify's basic options. The support team is praised for being responsive and providing personalized assistance, enhancing the app's reliability and functionality in managing complex shipping needs.

September 6, 2024

Jenifer helped us to finish our configuration super easy. It works super fine and fast. And it also has great video tutorials

Tu Arrocero
Spain
About 16 hours using the app
Logbase replied September 9, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

August 26, 2024

Customer Service, Niehash was very helpful! Can see this will help our business greatly.

DreamyMoons EU
Australia
2 days using the app
Logbase replied September 9, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

August 21, 2024

This app is great in allowing me to set up custom tiered shipping rates for the different product variations I have in my store. I had a couple of issues with the set up of this app but the team went above and beyond in helping me to resolve everything when I spoke to them on the online chat. Wonderful service, I recommend.

OMG KITTY
United Kingdom
2 days using the app
Logbase replied August 26, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

November 6, 2024

Trés content pour cette application.
J'ai eu un bon accompagnement de la part de Janani.
Merci beaucoup

La Green Touch
France
About 1 hour using the app
Logbase replied November 7, 2024

Thank you so much for the wonderful review! It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you.

August 23, 2024

Janani was fantastic in her explanation of how the product worked. And also was great when assisting in the setup; particularly in customised rates for different zones.

Thank you !

A Glass of®
Australia
3 days using the app
Logbase replied August 26, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

August 20, 2024

Uselsss customer service, couldnt follow the issue or help at all AND to top it off they had another customer join the same call for the first 10mins to ask them to come back later.

sazy.com
United Kingdom
4 days using the app
July 11, 2024

Thank you all at the Shipping Rates app. Special thanks to Siva who helped us with our complicated shipping rate set up. We created all the scenarios together and tested as well.

Thank you!

Roots and Blooms flower shop
United States
9 months using the app
Logbase replied July 19, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

September 24, 2024

I would recommend this app and the service is amazing !!

XD21
South Africa
About 24 hours using the app
Logbase replied October 8, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

Edited September 2, 2024

Vindu thank you very much for your help.

TBG SANDBOX
Australia
25 days using the app
Logbase replied September 9, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

September 5, 2024

Siva was amazing at helping me fix my shipping issues with Shopify. I would 100% recommend.

Hooked on a Book
Australia
About 21 hours using the app
Logbase replied September 9, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.