Reviews (996)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to customize shipping rates based on factors like product type, region, and dimensions, making it ideal for stores with diverse inventories. It features a user-friendly interface and advanced settings that improve upon Shopify's basic options. The support team is praised for being responsive and providing personalized assistance, enhancing the app's reliability and functionality in managing complex shipping needs.

July 9, 2024

I needed help with setup and was able to quickly book a call with Jenifer. She was very good at walking me through the application setup and ensuring I had everything I needed before ending the call.

Very impressed with the customer service, and so far, the app looks like it will enable me to do everything I need.

Woodbender | UK and International
United Kingdom
3 months using the app
Logbase replied July 19, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

July 29, 2024

Great app and support from Jennifer. Helped a lot from setting up the delivery fee based on products. Help us improve the website experience.

Cozy Furniture & Lifestyle
Canada
23 days using the app
Logbase replied August 1, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

Edited September 2, 2024

Vindu thank you very much for your help.

TBG SANDBOX
Australia
25 days using the app
Logbase replied September 9, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

November 14, 2024

Barath help us solved what we needed.

Marine Foods Express, Ltd
United States
About 1 hour using the app
Logbase replied December 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

August 9, 2024

Vignesh did an excellent job at onboarding. Helped dramatically in improving customer experience. Thanks!

Nico Spark
Sweden
2 months using the app
Logbase replied August 20, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

December 2, 2024

Janani

TTRacing Australia
Australia
6 months using the app
Logbase replied December 6, 2024

Thank you for rating our app. Please feel free to reach us if you have any queries, we will be glad to assist you.

Edited October 7, 2024

Thank you for your much helpful support Vindu & Durkesh!!

e℃
Japan
About 2 months using the app
Logbase replied August 26, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

May 31, 2024

When it comes to Shopify apps, Support is crucial. I have used their support a few times and it has always been great but today I got in touch with a particular problem that was slightly more complicated. I got in touch with Jenifer through live chat and she offered a Zoom meeting to clarify the issue. This was a step above any support I have received in the past and she kept me on the call while she figured out a solution. Really pleased and thanks again, Jenifer.

MacGregor and MacDuff
United Kingdom
Almost 2 years using the app
Logbase replied June 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

August 15, 2024

Very Great Application and Support, Thanks Durkesh for the support!

Suluz Orchids
India
3 months using the app
Logbase replied August 20, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

August 14, 2024

Jenifer was amazing. So helpful in every step. She made sure every step worked before getting off the call.

Outdoor Dog Supply
United States
About 23 hours using the app
Logbase replied August 20, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.