Reviews (795)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping needs, especially for stores with diverse vendors and product weights. It's praised for its ability to calculate shipping costs at the cart level, handle unique scenarios like market-specific brands and irregularly shaped products, and integrate with FedEx. Merchants appreciate its user-friendly interface, accurate cost adjustments, and diverse shipping scenario creation. The customer service is commended for their quick responses and problem-solving skills, with several team members being singled out for their exceptional support.

October 19, 2023

Rajkumar helped solve a problem that arose, in general, I really liked the application, there are many opportunities to solve your problems!

M-TAC
United States
Over 1 year using the app
Logbase replied October 20, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future🙂

December 11, 2023

Wir nutzen die App nun seid zwei Wochen. Bisher läuft alles wie gewünscht. In der Einrichtungsphase hatten wir ein paar Fragen, die fix beantwortet wurden. Bei einem größeren Problem mit dem Zusammenspiel zwischen dieser und einer anderen App, überprüfte der Entwickler sogar die andere App, um dort einen Einstellungsfehler zu finden, der das Problem auslöste. Wir können die App nur empfehlen.

FOTO.online
Germany
11 days using the app
Logbase replied December 12, 2023

Thank you again for taking the time to share your positive experience with us. We look forward to serving you in the future and continuing to exceed your expectations😊

November 10, 2023

This app works amazing for us. We have a 3PL, so we needed to create custom shipping categories for packages with certain weights/dimensions so that the correct carrier is used with our 3PL. Additionally, we need to charge for the market shipping price and not the Shopify discounted shipping price. We've been using this for about 6 months, and the customer support is next level. The set everything up for us via Zoom, and we can always get ahold of someone to troubleshoot if needed. Highly recommend!

me.motherearth
United States
5 months using the app
Logbase replied December 7, 2023

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.

December 11, 2023

Rahul did a great job explaining the features of the app and helping me identify a new app upgrade that is coming soon.
Looking forward to hearing when the upgrade is available.

Party on Texas
United States
10 days using the app
Logbase replied December 18, 2023

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

December 4, 2023

Rahul was very good at explaining everything, great job.

PetShaper
Australia
18 days using the app
Logbase replied December 6, 2023

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are thrilled to hear about your positive experience with our product and service.

Edited November 2, 2023

Excellent app for shipping management, especially crucial was the assistance of the operator Rahul, kindness, and availability, solved several issues for us and clarified just as many uncertainties.

Mayermoover
Italy
7 months using the app
Logbase replied October 27, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future🙂

Edited October 5, 2023

Janani & Vindu, was very helpful. I do not have enough words for gratitude. She was very patient and helpful. Excellent APP and solved all business challenges. I would rate 5 out of 5. Great support and awesome service. Thank you Janani. One word! The Product and Team are EXCELLENT. They Go extra miles to help you out with positive attitude. Profound technical knowledge. The APP is fantastic solved all my challenges and brought value for my business. This is the great APP you must have for your online store. Great PRODUCT and great TEAM.

Elegant Style
Australia
Over 2 years using the app
October 20, 2023

Vinduja provided a great service and solved my set up problem in a few moments.

The app is simple to set up and provides the flexibility needed.

koala-usa
United States
8 months using the app
Logbase replied October 25, 2023

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are thrilled to hear about your positive experience with our product and service.

August 20, 2023

The best and most reasonably priced app for creating shipping rates with different scenarios and conditions. Customer service is always quick to answer.

Unspoken Fashion
United States
Almost 2 years using the app
Logbase replied August 22, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

Edited December 12, 2023

I am a Grocery owner, I am very happy to have their apps for my store(Pickeasy and Shipeasy), the functions are really helpful, I can even set up a delivery by different date for different area, and also different delivery rate for the delivery.

on top of that the support team, Ms Jenifer and her co-worker from Pickeasy team are sooooo nice , always there for you, solve the problems really quick! Highly recommend!!

Hanamaru Japanese Mart
United States
About 2 years using the app
Logbase replied April 13, 2022

Thank you for the wonderful review. Glad to assist you.