Reviews (947)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage complex shipping rules and set custom rates for different products and regions, essential for stores with diverse inventories. It features AI-based packing algorithms and supports advanced shipping rules, enhancing shipping efficiency. The customer service team is praised for their patience and expertise, offering support through email, chat, and Zoom, which significantly boosts user satisfaction.

November 22, 2024

We had some setup and configuration issues but the support was excellent and the team helped me set up my international shipping rates.
Its an excellent app and i would highly recommended it.

The Corkscrew Wine Merchants
Ireland
15 days using the app
Logbase replied November 26, 2024

Thank you so much for the wonderful review! It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you.

January 21, 2025

Jennifer was absolutely great to work with. She was very knowledgeable about the product and I hope to work with her again in the future.

Urban Living Collective
Canada
1 day using the app
Logbase replied February 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

January 15, 2025

Vignesh has been very helpful correcting my settings to make the app behave as I intend it to.

Precision Matthews Machinery Co
United States
About 2 months using the app
Logbase replied February 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

December 18, 2024

Amazing customer service! They really take the time to make sure the application is working the way you want it to on your website. Jenifer Joys has been great to work!

Revland Outdoor Living
United States
16 days using the app
Logbase replied February 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

March 11, 2025

A fantastic app that perfectly addresses our shipping rates needs, and their support team is incredible at providing quick and helpful assistance - Vignesh helped me sort out an issue I was having and was so helpful!

PK Safety Sandbox
United States
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

February 25, 2025

Janani was really helpful and quick to fix the issue. Thank you!

Dem Canvas
United States
About 1 hour using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

February 10, 2025

Durkesh is really helpful, thank you! great app

My Store
Australia
2 days using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

October 19, 2024

Can be a little tricky to figure out but overall they were very helpful when we set up a Zoom call to get some things figured out. Happy with the app so far! It's made it a lot easier for us to tailor our shipping rates to our customers.

Moons Rare Books
United States
5 days using the app
Logbase replied December 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

October 14, 2024

This is the best app for shipping calculations
We used Boxify and is very expensive it can cost you $300 (30.000 calculations) to $1000 a month sometimes they go per calculations. Shipeasy support is wonderful fix issue in minutes. Works perfect for shopify plus users.

MOEFLAVOR - Waifu Inspired Fashion and Lingerie Store
United States
10 days using the app
Logbase replied December 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

March 5, 2025

Barath was very helpful and knowledgable.

DeMatteis.it
Italy
10 months using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...