Reviews (954)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping scenarios and customizing rates. Its AI-based packing algorithms and detailed rule customization based on product attributes and destinations are particularly valued. The intuitive interface and exceptional support team, known for their responsiveness and expertise through personalized channels like Zoom and live chat, also receive high praise. Many appreciate the app's robust features and support.

Edited May 2, 2025

Super Hilfe ! und prompte Erledigung, einfach toll !
ich bin Laie und habe es mit ihrer Hilfe geschafft

USM-Markt
Germany
4 months using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

July 29, 2024

Great app and support from Jennifer. Helped a lot from setting up the delivery fee based on products. Help us improve the website experience.

Cozy Furniture & Lifestyle
Canada
23 days using the app
Logbase replied August 1, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

June 5, 2025

Durkesh was amazing!

Tosca Travelgoods
Australia
3 days using the app
March 11, 2025

A fantastic app that perfectly addresses our shipping rates needs, and their support team is incredible at providing quick and helpful assistance - Vignesh helped me sort out an issue I was having and was so helpful!

PK Safety Sandbox
United States
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

December 18, 2024

Amazing customer service! They really take the time to make sure the application is working the way you want it to on your website. Jenifer Joys has been great to work!

Revland Outdoor Living
United States
16 days using the app
Logbase replied February 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

March 5, 2025

Barath was very helpful and knowledgable.

DeMatteis.it
Italy
10 months using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

November 28, 2024

Nithish, Highly appreciate your support and helpful guidance through the plugin setup.

Thanx with Best regards

The App. just fixed one of the major challenges that Shopify doesn't support, and I highly recommend this app to overcome Shopify missing features like controlling the shipping charges.

Foam Industries - شركة صناعات الفوم
Egypt
1 day using the app
Logbase replied December 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

March 24, 2025

Great App, easy to use with great features and great and fast support.

WootVida
United States
About 21 hours using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

August 21, 2024

Jennifer was particularly helpful... we had very particular shipping requirement and conditions, and Jenifer was very patient, helping me with the setup, troubleshooting, and then thorough testing and iterating, all on one call. The patience and hands-on support is second to none.

Just Shades
United States
4 months using the app
Logbase replied August 26, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

January 10, 2025

I had the pleasure of working with Siva during the onboarding process for the app, and I couldn't be more impressed. Siva was incredibly professional, knowledgeable, and helpful throughout the entire process. Siva's expertise and dedication truly stood out, and I felt well-supported at all times. Highly recommend Siva for their exceptional professionalism and outstanding service!

Weldbeat
Australia
5 days using the app
Logbase replied February 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...