Reviews (997)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to customize shipping rates based on factors like product type, region, and dimensions, making it ideal for stores with diverse inventories. It features a user-friendly interface and advanced settings that improve upon Shopify's basic options. The support team is praised for being responsive and providing personalized assistance, enhancing the app's reliability and functionality in managing complex shipping needs.

May 3, 2024

The app is always willing to hear your feedback and make changes, the support team is amazing. I've spoken with 3 or 4 different people and all of them have been great! It can be so complex to resolve their understanding is amazing. Thanks always team

Habitus
Canada
About 1 year using the app
Logbase replied May 7, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

July 2, 2024

Vignesh is very professional. I was planning to set up shipping rates through postcode. He is very patient and helpful. Vignesh is the best!!!

DIVIN Australia
Australia
9 months using the app
Logbase replied July 9, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

June 21, 2024

Just had a call with Barath who was super helpful to deal with a small complication I had.

Awesome app and great staff

GONG Galaxy
France
6 months using the app
Logbase replied June 26, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

January 3, 2025

El servicio es bueno Falta poder configurar ciertas reglas

beta.doto
Mexico
4 days using the app
June 6, 2024

Barath very knowledgeable and informative, very satisfied by his work. and he help me what i was having trouble in. highly recommend his services.

Modest Fashionn
Canada
5 months using the app
Logbase replied June 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

July 31, 2024

Jenifer was incredibly helpful. She explained the app very clearly and help me troubleshoot every issue i had. very appreciated for her help!

Grüns
United States
7 days using the app
Logbase replied August 7, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

August 2, 2024

The employee Vindu was so patient and professional, perfect service, would recommend!

Comfo.lv
Latvia
8 days using the app
Logbase replied August 7, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

Edited December 2, 2024

Rahul and Nithish our customer service mate was awesome and sorted the issue we had with a Zoom call quick and efficiently would highly recommend her and the Shipeasy team. Makes life much easier when you can speak to a real person who knows their product so well.

Highly reccomend!

Yarn'n
Australia
11 months using the app
Logbase replied January 21, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

Edited December 24, 2024

Barath and Durkesh helped me. I recently installed the app and attempted to configure it on my own. However, due to the complexity of our shipping rules, I decided to reach out to the support team. Vinduja from the support team promptly responded and organized a Zoom meeting within minutes. She dedicated almost an hour and a half to assist us in setting up the app according to our specific requirements.

This 5-star rating is a testament to Vinduja's exceptional support and dedication. She truly deserves commendation for her outstanding assistance!

Mahal Mart
Australia
11 months using the app
Logbase replied February 4, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

June 6, 2024

Support works quickly. They solved my problem within a few minutes. Thanks Durkesh kumar R.

GVAwood
United States
8 months using the app
Logbase replied June 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.