Reviews (795)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping needs, especially for stores with diverse vendors and product weights. It's praised for its ability to calculate shipping costs at the cart level, handle unique scenarios like market-specific brands and irregularly shaped products, and integrate with FedEx. Merchants appreciate its user-friendly interface, accurate cost adjustments, and diverse shipping scenario creation. The customer service is commended for their quick responses and problem-solving skills, with several team members being singled out for their exceptional support.

June 6, 2024

Support works quickly. They solved my problem within a few minutes. Thanks Durkesh kumar R.

GVAwood
United States
8 months using the app
Logbase replied June 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

April 20, 2024

BARAT Wa so nice and fast support even on Saturday he help me set up the shipping rates. great app and an excellent support Recommended 5*

24kupi
Hong Kong SAR
Over 2 years using the app
Logbase replied April 22, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

May 8, 2024

Vindu was amazing and very generous with her time. She made it simple to understand the process and ensured that all of my questions were answered.

After some initial setup, the app seems powerful and able to handle the demands of New Zealand's specific shipping quirks. Would happily recommend to others!

Machinery Online
New Zealand
27 days using the app
Logbase replied May 15, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service

March 20, 2024

I had issues understanding how to set up the scenarios. I decided to use their chat feature on their app and they responded very quickly! They helped solve my issue in a matter of minutes. They care about their customers.

Customer Support Rep. Rajkumar was great!

Texas Stock Box
United States
11 months using the app
Logbase replied April 5, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service

May 29, 2024

I can't say enough good things about this plugin! It's incredibly amazing and super user-friendly, making my tasks so much easier to manage. A special shoutout to Jenifer, who provided exceptional support and patiently guided me through every step. Her assistance made the whole experience even better. Highly recommend!

Taste for Life Products
India
8 days using the app
Logbase replied June 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

June 6, 2024

Barath was incredibly helpful! After 10 different conversations he was able to explain what I need and would definitely recommend!

Hydraulic Parts Online
United States
4 months using the app
Logbase replied June 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

February 29, 2024

Just came off a Zoom call with Siva after reaching out to their support team, who couldn't have been more knowledgeable and helpful with fixing our problem whilst walking me through the process.
Problem solved and a happy customer!

Wattbike
United Kingdom
Over 1 year using the app
Logbase replied March 2, 2024

Thank you so much for the wonderful review! It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you.

May 12, 2024

This shipping app is amazing. Super easy to setup and the customer support is really on point. Barath helped me out to setup the app so it was pretty straight forward to setup the rest of shipping cost for us.

Skiferbutikken
Norway
13 days using the app
Logbase replied May 13, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

May 22, 2024

Really, REALLY impressed with this app, and the customer support! They offer free setup assistance via Zoom, and I was connected with Jenifer, who was SO helpful and helped me troubleshoot the app and get my store set up perfectly! Jenifer was very knowledgeable, kind, and patient, and it was such a relief to get the precise help I needed for my use case. Saved me HOURS of frustration and setup time. Honestly, blown away, and highly recommend Shipeasy!

Ringing Cedars Books
United States
9 days using the app
Logbase replied June 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

March 29, 2024

Just had a support request concerning some special requirements i had. I needed adittional shipping costs for products that were in presale. Due to the extra shipment of these products we needed some special scenarios.
Had a call with Siva, he was super helpful and solved everything according to our requirements.
Big thanks and absolutely recommandation for this app!

Biohof Stövesandt
Germany
2 months using the app
Logbase replied April 4, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service