Reviews (1,054)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex shipping requirements, reducing cart abandonment with customizable rates for different products and regions. Its AI-based packing algorithm efficiently calculates accurate shipping costs. The user-friendly interface and responsive support team, accessible via chat and email, are also highly praised for their quick problem resolution and setup assistance. This makes it a top choice for merchants with intricate shipping needs.

April 11, 2024

excellent, takes some time to learn but good bit of kit

Perfect Ponds And Koi
United Kingdom
About 1 year using the app
Logbase replied April 16, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

April 19, 2024

First of all, the app is very useful, and filled with great features & options!
Not to mention that it is reasonably priced.  

The customer service is outstanding!
Janani helped me with my issue over several days and made sure that all my requirements were met. We even had a Zoom call and she held my hand every step of the way, to make sure my shipping problem was solved. 

Highly recommend.

Sutherland Performance
New Zealand
About 2 months using the app
Logbase replied April 22, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

October 1, 2024

Janani provided me the superb help today, our life saver.

Medcore Direct
United States
About 14 hours using the app
Logbase replied October 8, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

June 11, 2024

Lots of options, fast and reliable support, never experienced an outage. Perfect app!

Rohr-verbinder.de
Netherlands
Over 1 year using the app
Logbase replied June 15, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

November 14, 2024

Parfait service à la clientèle et appli facile d'utilisation

La fabrique AllWood
Canada
2 days using the app
Logbase replied December 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

June 27, 2024

Janani provided exceptional assistance in resolving shipping rate issues on our website. Her clarity and support during a zoom call led to a quick resolution. 5 star service!

VitalityPoints
Philippines
7 months using the app
Logbase replied July 2, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

July 29, 2024

Great app and support from Jennifer. Helped a lot from setting up the delivery fee based on products. Help us improve the website experience.

Cozy Furniture & Lifestyle
Canada
23 days using the app
Logbase replied August 1, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

April 20, 2024

BARAT Wa so nice and fast support even on Saturday he help me set up the shipping rates. great app and an excellent support Recommended 5*

24kupi
Hong Kong SAR
Over 2 years using the app
Logbase replied April 22, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

June 6, 2024

Barath very knowledgeable and informative, very satisfied by his work. and he help me what i was having trouble in. highly recommend his services.

Modest Fashionn
Canada
5 months using the app
Logbase replied June 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

March 29, 2024

Just had a support request concerning some special requirements i had. I needed adittional shipping costs for products that were in presale. Due to the extra shipment of these products we needed some special scenarios.
Had a call with Siva, he was super helpful and solved everything according to our requirements.
Big thanks and absolutely recommandation for this app!

Biohof Stövesandt
Germany
2 months using the app
Logbase replied April 4, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service