Reviews (947)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage complex shipping rules and set custom rates for different products and regions, essential for stores with diverse inventories. It features AI-based packing algorithms and supports advanced shipping rules, enhancing shipping efficiency. The customer service team is praised for their patience and expertise, offering support through email, chat, and Zoom, which significantly boosts user satisfaction.

August 23, 2024

Janani was fantastic in her explanation of how the product worked. And also was great when assisting in the setup; particularly in customised rates for different zones.

Thank you !

A Glass of®
Australia
3 days using the app
Logbase replied August 26, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

June 9, 2025

Jennifer was very helpful!

torpanpiha.fi
Finland
About 2 hours using the app
October 7, 2024

Barath did a great job figuring out the issue and he got the problem fixed very quickly. I really appreciated the timely manor he got things working.

PATH Water
United States
5 months using the app
Logbase replied October 9, 2024

Thank you for rating our app. We are happy to hear about your positive experience with our product and service.

Edited February 23, 2025

I talked to Annie on zoom to help me figure the app out, its the best customer service out there hands down. thanks Shipx!

PET סטוק
Israel
6 months using the app
Logbase replied October 8, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

December 8, 2024

Thank you again Vindu for the great support this Sunday you spent a lot of energy to fix my problem and now it work.

Thank you again for your patience and Support

Alexandre Cerret

CERRET
Switzerland
2 days using the app
Logbase replied December 10, 2024

Thank you so much for the wonderful review! It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you

September 4, 2024

**This plan only works if you pay for the Shopify and Pro level plans, not the Basic $39/month plan** In the app description, the developer tells you that you need the CCS API for the app to work, but leaves out that you can only access that API with the higher tier plans. The app seemed robust and well made, but it was frustrating to find that it is not actually compatible with my site after ...

Donut Season
United States
About 22 hours using the app
August 20, 2024

This service is just incredible! Rajkumar helped me immediately with all my issues and with his support the setup was very easy! Now I also understand it much better! In the future I will see if the app is working smoothly but I'm sure it will!

Naschnatur
Germany
18 days using the app
Logbase replied August 21, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

Edited February 13, 2025

I spoke with vigresh and Durkesh both have been very helpful in a zoom meeting

PFT Wales
United Kingdom
7 days using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

November 22, 2024

Nitish was very helpful and fast to solve my problem. Thank you!

Armando Poggi
Italy
About 1 month using the app
Logbase replied December 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

August 28, 2024

Amazing customer service. The best I have ever been across. Warm, Fast and Efficient. They even did the set up for us. Amazing! Highly recommend. Thank you Vignesh!

poddie.fr
Poland
3 months using the app
Logbase replied September 9, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...