Reviews (953)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for managing complex shipping needs and calculations, especially for businesses with diverse product ranges. Its ability to set custom rates and utilize AI-based packing algorithms is noted for precision and customization. The user-friendly interface aids in simplifying shipping management, while the customer support team is praised for their proactive and knowledgeable assistance, often through personalized Zoom calls.

November 18, 2024

Customer support is really helpful for example, Durkesh helped me alot to setup my Shopify shipping rates and he was very helpful

Mallqaat
Kuwait
9 days using the app
Logbase replied December 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

Edited February 13, 2025

I spoke with vigresh and Durkesh both have been very helpful in a zoom meeting

PFT Wales
United Kingdom
7 days using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

September 20, 2024

Great support team, Janani was very helpful answering my questions!

Rescue Swag
Australia
Almost 2 years using the app
Logbase replied October 8, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

February 5, 2025

Jennifer is the bomb! best help ever!

Palena Fresh
Australia
About 1 month using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

September 26, 2024

The app works amazing, we had missed a setting and Nitish from the support team was very helpful and solved our problem on a zoom meeting. We recommend!

Holgers Stugmaterial AB
Sweden
17 days using the app
Logbase replied October 8, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

January 7, 2025

I have only downloaded the app in test mode, and there is a lot to take in initially. However, I have been in touch with Durkesh, who has been extremely helpful in sorting out some initial issues. So far, 5* support from this company!

Crown Display UK
United Kingdom
About 22 hours using the app
Logbase replied February 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

Edited May 16, 2025

3 hours assistance with Durkesh. what an incredible support !!

CASANOVA PARIS
France
12 months using the app
Logbase replied October 8, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

July 8, 2024

Have now spoken with two advisors and both have been incredibly helpful and responsive in the set up! Thank you.

The Great Elephant Migration
United States
15 days using the app
Logbase replied July 9, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

November 13, 2024

We were setting up our web store and had trouble with some of the logic behind the shipping rates. Vignesh was an absolute god send, he was super helpful and efficient with helping us set up the shipping rates. He deserves a raise!!

BuyKandi.com
United States
1 day using the app
Logbase replied December 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

September 18, 2024

Durkesh was very helpfull to install, app is very good to calculate freight based on zipcode and weight

Vartesan
Brazil
About 1 month using the app
Logbase replied October 8, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...