Reviews (947)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage complex shipping rules and set custom rates for different products and regions, essential for stores with diverse inventories. It features AI-based packing algorithms and supports advanced shipping rules, enhancing shipping efficiency. The customer service team is praised for their patience and expertise, offering support through email, chat, and Zoom, which significantly boosts user satisfaction.

Edited May 16, 2025

3 hours assistance with Durkesh. what an incredible support !!

CASANOVA PARIS
France
12 months using the app
Logbase replied October 8, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

July 1, 2024

Super Helpful Support Team, Thanks for Jennifer, Appreciate Your Help.

Computer Lounge
New Zealand
About 1 month using the app
Logbase replied July 2, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

July 8, 2024

Have now spoken with two advisors and both have been incredibly helpful and responsive in the set up! Thank you.

The Great Elephant Migration
United States
15 days using the app
Logbase replied July 9, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

June 24, 2024

Best service ever! very quick responce.
The app is great! helped me achive my goals.
Thanks for: Rahul, Durkesh, Vindega

Sealy
Israel
About 1 month using the app
Logbase replied June 26, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

Edited July 5, 2024

Excellent service provided - Janani & Vignesh have been super helpful and we have been able to set up our store in only a few days!
Thank you Shipeasy!

Pride on the Line
Australia
2 days using the app
Logbase replied July 4, 2024

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

September 18, 2024

Durkesh was very helpfull to install, app is very good to calculate freight based on zipcode and weight

Vartesan
Brazil
About 1 month using the app
Logbase replied October 8, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

September 25, 2024

Helped us with setting a flat rate when Shopify couldn't solve this issue. Thank you.

Freddy Australia
Australia
7 days using the app
Logbase replied October 8, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

December 26, 2024

Jennifer has been very meticulous, patient and very help. 5 stars for her.

Warrior Plunge
Malaysia
About 4 hours using the app
Logbase replied February 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

October 15, 2024

Needed help setting up the app, scheduled a call and Jennifer was a great help and made the experience very seamless. Highly recommend!

Bear Quartz
United States
5 days using the app
Logbase replied December 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

January 3, 2025

Durkesh did an amazing job helping me! Thanks!

DOSEFFECT MEDICAL SUPPLY
United States
8 days using the app
Logbase replied February 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...