Reviews (954)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping scenarios and customizing rates. Its AI-based packing algorithms and detailed rule customization based on product attributes and destinations are particularly valued. The intuitive interface and exceptional support team, known for their responsiveness and expertise through personalized channels like Zoom and live chat, also receive high praise. Many appreciate the app's robust features and support.

November 13, 2024

We were setting up our web store and had trouble with some of the logic behind the shipping rates. Vignesh was an absolute god send, he was super helpful and efficient with helping us set up the shipping rates. He deserves a raise!!

BuyKandi.com
United States
1 day using the app
Logbase replied December 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

September 18, 2024

Durkesh was very helpfull to install, app is very good to calculate freight based on zipcode and weight

Vartesan
Brazil
About 1 month using the app
Logbase replied October 8, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

September 25, 2024

Helped us with setting a flat rate when Shopify couldn't solve this issue. Thank you.

Freddy Australia
Australia
7 days using the app
Logbase replied October 8, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

January 27, 2025

Nitihish was a great help, thank you

Forge & Foundry Limited
United Kingdom
5 days using the app
Logbase replied February 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

September 9, 2024

Very helpful zoom chat with Janani, who talked me through how to configure my shipping rates.
Didn't realise you need to be on the Advanced plan or above with Shopify for this shipping app to work!

Friars Gallery
United Kingdom
3 days using the app
Logbase replied September 10, 2024

Thank you for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

October 15, 2024

Needed help setting up the app, scheduled a call and Jennifer was a great help and made the experience very seamless. Highly recommend!

Bear Quartz
United States
5 days using the app
Logbase replied December 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

August 1, 2024

Janani was helpful and assisted with making the required changes and made the app live. Most recommended! Thanks

Miduty
India
5 days using the app
Logbase replied August 7, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

December 5, 2024

Service was awesome, the person was informative and most helpful

Janani was just super!

Buysoundtrax
United States
About 23 hours using the app
Logbase replied December 6, 2024

Thank you for rating our app. We are happy to hear about your positive experience with our product and service.

August 14, 2024

Jenifer was amazing. So helpful in every step. She made sure every step worked before getting off the call.

Outdoor Dog Supply
United States
About 23 hours using the app
Logbase replied August 20, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

August 26, 2024

Customer Service, Niehash was very helpful! Can see this will help our business greatly.

DreamyMoons EU
Australia
2 days using the app
Logbase replied September 9, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...