Reviews (799)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping needs, especially for stores with diverse vendors and product weights. It's praised for its ability to calculate shipping costs at the cart level, handle unique scenarios like market-specific brands and irregularly shaped products, and integrate with FedEx. Merchants appreciate its user-friendly interface, accurate cost adjustments, and diverse shipping scenario creation. The customer service is commended for their quick responses and problem-solving skills, with several team members being singled out for their exceptional support.

April 4, 2024

very quick response and was able to resolve withing minutes. Very satisfied and happy with the results.

Paint Party Printing
United States
7 months using the app
Logbase replied April 5, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service

May 31, 2024

Wonderful support team! Jenifer is always able to help our company find the shipping solutions that we need. We appreciate this app and the support.

Holly Days Nursery
United States
About 1 month using the app
Logbase replied June 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

March 25, 2024

Soo helpful!!

CaldaieMurali
Italy
About 1 year using the app
Logbase replied March 28, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

March 26, 2024

Bharat was really helpful. I was trying to solve a shipping issue and he quickly gave the solution. Really grateful.

Thank you very much.

Beauty Triangle International
United Kingdom
9 months using the app
Logbase replied March 28, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

April 17, 2024

I found it difficult to set up by myself. Luckily, I contacted the support team and Raj was extremely helpful.

Kombucha-T Handcrafted Drinks
Spain
2 months using the app
Logbase replied April 19, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

March 20, 2024

I had issues understanding how to set up the scenarios. I decided to use their chat feature on their app and they responded very quickly! They helped solve my issue in a matter of minutes. They care about their customers.

Customer Support Rep. Rajkumar was great!

Texas Stock Box
United States
11 months using the app
Logbase replied April 5, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service

May 22, 2024

Ship easy made it very easy for me to separate all my ship pick rates. They were very helpful when I had problems, I would recommend this app to anyone with complicated shipping rates.

The Coastal Fireplace Guys
Canada
21 days using the app
Logbase replied May 24, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

April 19, 2024

First of all, the app is very useful, and filled with great features & options!
Not to mention that it is reasonably priced.  

The customer service is outstanding!
Janani helped me with my issue over several days and made sure that all my requirements were met. We even had a Zoom call and she held my hand every step of the way, to make sure my shipping problem was solved. 

Highly recommend.

Sutherland Performance
New Zealand
About 2 months using the app
Logbase replied April 22, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

April 18, 2024

This is a fantastic app for displaying shipping rates. We work with multiple vendors via a dropshipping model so if customers purchase products from multiple vendors, we needed a way to combine the various shipping rates. This app does it perfectly! And support has been very responsive and helpful. 10/10.

Fred Segal Home
United States
About 2 months using the app
Logbase replied April 19, 2024

Thank you so much for the wonderful review! It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you.

May 8, 2024

Vindu was amazing and very generous with her time. She made it simple to understand the process and ensured that all of my questions were answered.

After some initial setup, the app seems powerful and able to handle the demands of New Zealand's specific shipping quirks. Would happily recommend to others!

Machinery Online
New Zealand
27 days using the app
Logbase replied May 15, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service