Reviews (1,054)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex shipping requirements, reducing cart abandonment with customizable rates for different products and regions. Its AI-based packing algorithm efficiently calculates accurate shipping costs. The user-friendly interface and responsive support team, accessible via chat and email, are also highly praised for their quick problem resolution and setup assistance. This makes it a top choice for merchants with intricate shipping needs.

June 3, 2024

Great app so far. Helps to simply shipping rates. Barath was of great help during the Zoom meeting!

Genius Game Mods
United States
9 days using the app
Logbase replied June 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

August 16, 2024

amazzing job Vindu!!!

Coop’d Up
United States
6 months using the app
Logbase replied August 20, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

June 20, 2024

Jenifer was super helpful on our setup, all seems good so far!

Rayne Automotive
United Kingdom
3 days using the app
Logbase replied June 26, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

May 6, 2024

Had initial issues setting up the app, but booked a onboarding call and got really great help from Jenifer.
Everything working as intended now, we're satisfied.

Trueffelfreunde
Germany
6 days using the app
Logbase replied May 7, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

Edited March 11, 2024

Annie & Rahul were great! Thanks for the help.

Stretch Your Dollar Liquidation
United States
5 months using the app
Logbase replied March 12, 2024

“We're really grateful and appreciate you taking the time to share your rating with us."

May 12, 2024

I had a customer support call with Barath and he helped me to set everything up. He explained everything very well. Highly recommended!

Mobiliar Berlin
Germany
4 days using the app
Logbase replied May 15, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service

July 26, 2024

Jenifer was awesome very helpful would recommend.

Straydog Strength
United States
3 days using the app
Logbase replied August 1, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

March 21, 2024

I recently had a Zoom meeting with Jennifer, a member of their team, and I must say, I'm thoroughly impressed by her professionalism. As I was explaining what I wanted, she astutely assessed that I didn't need the app for my requirements. Instead, she generously offered her guidance to show me how to achieve my goals directly within the Shopify app.

This act of selflessness speaks volumes about Jennifer and the team's integrity. Despite the fact that I wouldn't be paying for the app, she went above and beyond to provide assistance. I wholeheartedly recommend them – they're honest, professional, and truly prioritize customer satisfaction

IronWing Collectables
Australia
About 8 hours using the app
Logbase replied April 5, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service

July 18, 2024

Great help from Vignesh!
Thanks

Prestige Wicker
United Kingdom
21 days using the app
Logbase replied July 26, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

May 1, 2024

App works brilliantly just how we need it, Jenifer was amazing in setting up our shipping rates and answered every question we had, couldn't recommend this app enough.

Foy & Co Interiors
United Kingdom
About 21 hours using the app
Logbase replied May 2, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.